1 of 1 Influencing Skills Jobs in Waterlooville

responsible for ensuring our support teams deliver a world-class service, meeting SLAs and driving customer satisfaction. Youll play a pivotal role in shaping support strategy, developing people, and influencing the wider business. This is a full-time, permanent role offering a mix of strategic oversight and hands-on leadership within a fast-moving tech environment. Key Accountabilities: Lead … Support change management and champion cross-functional collaboration What Were Looking For: 5+ years of experience in a similar role within tech, payments, fintech, or IT support Proven leadership skills with experience managing support functions across multiple teams A strong customer-first mindset with excellent stakeholder engagement Able to understand complex systems and translate that into effective support operations … Commercially astute with the ability to manage performance and identify risks Excellent communicator with strong analytical and problem-solving skills Proficient in Microsoft Office, especially Excel; Power BI knowledge is a bonus A positive, flexible attitude and the ability to thrive in a fast-paced environment What We Offer: Hybrid working model with 25 days annual leave + your More ❯