an individual from a clinical (Nursing/Medical/AHP) or operational/Technical background with experience in managing a complex body of work, operational insight, and programme management skills to join our team. The postholder will ensure appropriate planning and support is in place to enable successful service transition, drive operational change whilst removing unwarranted variation across the … development to ensure both service and implementation needs are met. Development of AHA Standard Operating Procedures and policies relating to the safe and accurate implementation of the new EPR. Influencing leadership at all levels to actively promote engagement around the Programme, utilising appropriate change tools. Person Specification Qualifications Essential Education to post-graduate diploma level or equivalent knowledge and More ❯
outcomes remain on track and aligned to strategic goals. Process & Service Design Modelling: Use tools such as Microsoft Visio to design and document services, processes, and architectural views. Essential Skills & Experience: Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments. Demonstrable experience in Service Architecture - including service modelling, definition, and governance. Proficient in … process and architectural modelling. Accredited in ITIL v4 with practical implementation experience. Project delivery experience with PRINCE2 and/or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or highly regulated sectors. Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy). Experience designing or managing services in high-assurance, mission More ❯
outcomes remain on track and aligned to strategic goals. Process & Service Design Modelling: Use tools such as Microsoft Visio to design and document services, processes, and architectural views. Essential Skills & Experience: Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments. Demonstrable experience in Service Architecture - including service modelling, definition, and governance. Proficient in … process and architectural modelling. Accredited in ITIL v4 with practical implementation experience. Project delivery experience with PRINCE2 and/or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or highly regulated sectors. Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy). Experience designing or managing services in high-assurance, mission More ❯
