Quality and Assurance Officer
- Hiring Organisation
- St Albans City & District Council
- Location
- Hertfordshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
responded to in line with the Councils Complaints Policy and the Housing Ombudsmans Code. You will produce high-quality reporting and analysis from management information and resident feedback, identify themes and systemic issues, contribute to action plans, and monitor the implementation of agreed improvements by service areas. You will … working knowledge of the Social Housing (Regulation) Act 2023 and the Housing Ombudsmans Complaints Handling Code. You will also have a good understanding of information governance requirements, including GDPR and data protection, and a clear commitment to equality, diversity and inclusion with an understanding of the Equality Act. ...