3 of 3 Information Management Jobs in the North East

to identify and document existing business processes utilised within HR and Payroll services. • Visualising service journeys in a variety of tools, mapping current and future processes. To use this information to document steps and pain points, support business case development, prioritisation and to assist in system design. • Scoping, planning and delivering process reviews with end users and stakeholders. • Identifying … service gaps, issues and challenges and making recommendations for service improvement. • Using information to ensure services are accessible, intuitive and simple. To collect, document and present information to help understand user need, including digital inclusion. • Identifying sources of data and information to fully scope and understand problems and pportunities for modernisation and improvement. • Identifying and reporting on … all opportunities for savings and efficiencies. • Creating processes, scenarios and maps to help test new and redesigned services. To use the feedback to scope further iterations. • Collating reporting information from service areas and identify opportunities to meet these needs. Business Process Analyst JD • Employing a range of techniques to engage stakeholders and ensure that business analysis interventions/approaches More ❯

delivery of support and development tasks. Testing & Documentation: Assist in the creation of detailed system documentation, test plans, and work instructions to ensure the smooth operation of applications. Incident Management: Identify, diagnose, and resolve incidents, ensuring minimal disruption to the services provided by the NHSBSA. Continuous Improvement: Contribute to the ongoing development and improvement of NHSBSA applications through feedback … and supporting the efficient and effective running of bespoke services, third-party applications and configurable of the shelf products (CoTS) and services. 5. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner.6. Implementing standards and policies, pro-actively identifying and proposing improvements or … meet changing needs.7. Proactively engaging in conversations to support the on-going development and maintenance of your own skills and knowledge, including attending relevant Communities of Practice.8. Communicating complex information effectively across a wide range of people and levels of understanding, including both technical and non-technical audiences.9. Working under general direction; planning your own work to achieve agreed More ❯

The ideal candidate will have the following skills and experience: Past experience in a Business Analyst role Strong process mapping and UAT skills Experience working on service design and information management system based projects Excellent stakeholder management, communication, organisation and analysis skills It would be highly desirable to have experience in: iTrent HR and Payroll Systems and More ❯