Head of IT Repair
Cardiff, South Glamorgan, Wales, United Kingdom
Focus Resourcing Group
team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers. What you'll be doing: Team Management - Lead, motivate and manage a team of team leaders, technical repair engineers and technicians in the repair centre, providing training, support and development. Operations … Management - Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency. Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships. Inventory Management - Monitor … and manage inventory levels, including ordering parts, and supplies, and ensuring accurate record keeping and inventory control. Quality Control - Implement and maintain quality control procedures to ensure repairs meet all standards, conducting regular quality audits and inspections. Safety Compliance - Ensure the repair centre complies with all safety regs More ❯
Employment Type: Permanent
Salary: £55,000
Posted: