related field. 5+ years in supply chain/logistics optimisation or network design, ideally in retail or FMCG. Experience in omnichannel environments and operational execution. Strong grasp of planning, inventorymanagement, and supply chain systems. Skills & Traits: Confident project leader with strong stakeholder management. Analytical mindset with exceptional data interpretation skills. Hands-on, energetic leadership style with a More ❯
operations of the team, handling queries from clients in a timely and effective manner and manage the returns process to full client satisfaction and operational efficiency. Main Responsibilities Team Management Schedule and oversee daily activities of the support team and conduct regular performance reviews, feedback, and training. Lead, mentor and develop a team of Technical Support Specialists. Support a … team of Skilled Operators to deliver an effective and efficient returns process. Ensure all technical support cases are documented and tracked accurately within the system. Returns Management Primary point of contact for escalated technical issues to diagnose and resolve. Analyse return trends and implement strategies to reduce return rates and report back to the senior management team. Oversee … the returns process ensuring all returns are processed efficiently and in compliance with company policies. Coordinate with the production team to manage inventory affected by returns. Carry out assessments of returned products to identify faults and defects. Personal Development Maintain an in-depth understanding of the company’s products and technologies and provide training to the team when needed. More ❯
