1 to 25 of 29 Journey Map Jobs in the City of London

UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create … digital user experience journey maps. Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

discovery-to-delivery UX initiatives across complex digital platforms and business areas. Own and evolve design systems to support consistent, scalable design across brands. Facilitate workshops, ideation sessions, journey mapping, and stakeholder engagement activities. Translate insights from qualitative and quantitative research into validated, user-centric experiences. Collaborate cross-functionally with product, content, SEO, development, and brand teams. Mentor … in Figma, prototyping, and conducting user research and usability testing. Strong communicator and influencer-able to champion UX with senior stakeholders Experience applying design thinking, lean experimentation and journey mapping. Experience with customer experience optimisation, A/B testing and analytics tools Self-motivated, proactive, and collaborative with a natural curiosity for digital innovation. Exposure to both B2C More ❯

eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements … architectures Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction Requirements Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment Ability to simplify and improve complex workflows, ideally within financial services or regulated industries Strong stakeholder engagement and facilitation skills More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. · Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. · A track record of leading More ❯

systems and services. A broad design 'toolkit', and a pragmatic, flexible approach for how effective Service Design can be delivered. Capability across both discovery (workshopping & research) and delivery (Journey mapping, Blueprints etc). Experience across large, diverse organisations. More ❯

5+ years in digital/retail banking, with 2+ in omni-channel/mobile banking · Proven experience in digital transformation projects · Strong understanding of mobile UX and customer journey mapping · Agile delivery experience and strong communication skills · Prior consulting experience or working with leading banks is a plus Pay range and compensation package: Competitive salary based on years More ❯

don't hesitate to get in touch with mayank.yadav@ascendion.com What You’ll Do As an Experience Strategist, you will: · Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. · Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. · Turn research into strategy by … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. · Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Experience translating qualitative and quantitative insights into clear, actionable strategies. · Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯

Other - EU work permit required: Yes Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: What You’ll Do Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯

Excel, SQL, and PowerBI. Create visualisations and reports to inform design and strategic decisions. User Research : Conduct user research through surveys, interviews, and usability testing. Develop personas and journey maps to guide development. Requirements Gathering : Collaborate with stakeholders to gather and document product requirements, facilitating workshops and drafting detailed specifications and user stories. Market and Performance Analysis : Monitor More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

complex user needs and business requirements into intuitive, accessible, and engaging user experiences. Collaborate closely with Product Managers, Engineers, and other stakeholders. Conduct user research. Develop user personas, journey maps, user flows, and information architecture. Stay current with UX trends, best practices, and emerging technologies. Create wireframes, mockups, and interactive prototypes at varying levels of fidelity. Manage your More ❯

Banking Consultant to support a mobile app modernisation initiative for a leading bank. Key Responsibilities Proven experience in digital transformation projects Strong understanding of mobile UX and customer journey mapping Agile delivery experience and strong communication skills Prior consulting experience or working with leading banks is a plus Define omni-channel strategies and customer journeys for mobile and More ❯

ll lead engagements that drive meaningful, data-informed transformation for our clients. You’ll play a hands-on role in defining and evolving our CX services – from customer journey mapping and communications strategy to operating models and transformation roadmaps. This role requires strong omnichannel knowledge, an understanding of customer behaviour and data, and the ability to build relationships More ❯

as Figma and Sketch • Experienced in product roadmapping, including use of tools such as (but not limited to) Roadmunk, ProductPlan • In-depth knowledge of user experience and UX journey mapping methodologies. Previous experience applying AI within a B2B media environment would be highly prized. Therefore, knowledge of programming languages, machine learning, LLMs, and data science are all desirable. More ❯

current processes, identifying inefficiencies and opportunities for automation. Collaborate with stakeholders to define functional and non-functional requirements that align with business goals. Produce detailed user stories, workflows, journey maps, and process models to support development and implementation. Ensure solutions align with IT architecture, security policies, and compliance regulations. Quality monitoring, call recording and compliance Support the development More ❯

from recruitment and participant communication to conducting studies, analyzing results, and delivering insights. Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries. Present research readouts to client partners and executives to influence decision-making. Facilitate alignment workshops and support cross-functional More ❯

Requirements Experience building successful relationships with a variety of stakeholders A user-centric mindset and familiarity with supporting product frameworks like personas, jobs-to-be-done, and user journey mapping Take pride in the product, be eagle-eyed spotting bugs and opportunities for improvements and craft well considered features Strong experience with user story requirements, SDLCs, unit tests More ❯

teams apply the latest thinking and approaches to solve complex problems. Operate in multidisciplinary teams to deliver contractual deliverables including transformation roadmaps, process definitions and customer/user journey maps Contribute to development of our industry perspective and market point of view in Communications and Media We are looking for the following profiles and skills: Experience in Communications … to-end solutioning of large-scale data projects. Deep knowledge of market leading data and technology vendors to deliver engagements Process & Architecture Design Process Definition, Customer/User Journey Maps Innovation – assessing latest technologies and identifying value-driven use cases that deliver growth to client businesses. Set yourself apart: Background in Consulting and an understanding/experience working More ❯

within a well-established, global business. You’ll play a key role in shaping and delivering the digital insight strategy - working across large datasets (GA4, BigQuery, SQL), customer journey analytics, and data visualisation to create dashboards that inform and inspire. What the ideal Digital Analyst will be doing Design and deliver compelling dashboards that bring digital product and … BI/analytics roles with a focus on digital insight. Advanced use of Power BI , Google Analytics (GA4) , and either SQL or Python . Strong understanding of client journey mapping , web tracking , and user behaviour . Proven track record of creating reusable, enterprise-grade dashboards using UX/UI best practices. Excellent stakeholder engagement skills – comfortable working across More ❯

the wider CX proposition. What We’re Looking For Background within similar customer experience/CX role preferably from within a consultancy. Strong background in omni-channel customer journey mapping and contact planning. Confident working with data and insight to inform strategic recommendations. Skilled in building and managing senior client relationships. Able to juggle multiple projects in a More ❯

conversions, ROAS, and organic visibility. · Run conversion funnel analyses to identify where customers drop off and opportunities to improve landing pages or messaging. · Use attribution modeling and customer journey mapping to assess search’s role in multi-touch campaigns. Experimentation & Innovation · Launch structured A/B and multivariate tests on ad copy, landing page design, CTA language, and More ❯

and delivers a compelling vision for how a project or activity adds value. Process & Architecture Design Implementing next generation digital and innovative technologies. Process Definition, Customer/User Journey Maps Innovation – assessing latest technologies and identifying value-driven use cases that deliver growth to client businesses. Set yourself apart: Background in Consulting and an understanding/experience working More ❯

employees Highly successful and secure public company The Role Build relationships with some of the biggest retailers in the world Plan and deliver CRM strategy and customer journey mapping Work cross-functionally within the Professional Services team alongside CS Directors, CRM Managers, Campaign Managers, ESP professionals and Project Managers. Requirements Deep CRM marketing knowledge and strategy experience Retail More ❯