3 of 3 Journey Map Jobs in Glasgow

A/B testing Analyse qualitative and quantitative data to uncover insights that inform product and design decisions Create user personas, scenarios, and journey maps to support the design process Deliver insights and feedback to Agile teams in alignment with sprint cycles Advocate for user-centred design principles More ❯

how we visualise and improve end-to-end colleague journeys, from onboarding to growth and beyond. Tasks Create and own end-to-end journey maps , ensuring a clear line of sight across user experience, process pain points, and backlog priorities. Lead and facilitate engaging digital workshops (typically … participants), building future-state journey maps alongside stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog … service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey visualisation - assumption-based mapping isn't enough; we want research-backed insight. Strong visual design skills - especially using FIGMA (or similar tools like Adobe More ❯

elegant and holistic experiences that empower our clients to make confident financial decisions Create and present a variety of design deliverables (wireframes, user journey maps, prototypes etc) in a way that engenders confidence in you and your solutions with the team and the greater organization Design and deliver … by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the More ❯