per day inside ir35 - Umbrella only UX Researcher/Service designer: Conduct user research to gather insights into customer needs, preferences, and pain points. Create service blueprints, journey maps, and personas to effectively communicate service experiences. Collaborate with cross-functional teams, including product managers, developers, and marketing, to design and implement service solutions. Facilitate workshops and design sprints More ❯
per day inside ir35 - Umbrella only UX Researcher/Service designer: Conduct user research to gather insights into customer needs, preferences, and pain points. Create service blueprints, journey maps, and personas to effectively communicate service experiences. Collaborate with cross-functional teams, including product managers, developers, and marketing, to design and implement service solutions. Facilitate workshops and design sprints More ❯
per day inside ir35 - Umbrella only UX Researcher/Service designer: Conduct user research to gather insights into customer needs, preferences, and pain points. Create service blueprints, journey maps, and personas to effectively communicate service experiences. Collaborate with cross-functional teams, including product managers, developers, and marketing, to design and implement service solutions. Facilitate workshops and design sprints More ❯
JOB TITLE: Senior Customer Journey Manager SALARY : £76,194 - £95,000 LOCATION: Edinburgh HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in our Edinburgh office About this opportunity We're looking to recruit a Senior Customer Journey Manager to work in our Digital Finance Lab. Our Lab sits in the Payment Services Platform (PSP … help Britain prosper while protecting the UK, the bank, and customers. We make extensive use of agile delivery techniques to release value and sustain service. The Senior Customer Journey Manager (CJM) plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on … customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness. About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data More ❯
