2 of 2 Journey Map Jobs in Gloucestershire

and trusted relationship at all levels up to Director. Experience of various tools and techniques, e.g., walkthroughs, requirements analysis, modelling, BPMN, Use Case, Activity Diagrams, process and customer journey mapping. Excellent communications and presentation skills. Experience of MS Office tools e.g. Teams, Excel, Forms, Powerpoint, Word, Visio, Whiteboard Experience (Desirable) - Jira, Confluence, ARIS All profiles will be reviewed More ❯

Director with leading the customer contact strategy. Responsibilities Leading, coaching and developing a team of c15 Advisors to deliver against performance targets Owning the customer contact journey map, embedding continuous improvement throughout Leading client engagements from a day-to-day and escalation point Acting as the technical SME for contact centre platforms Building strong trusted relationships with More ❯