2 of 2 Journey Map Jobs in Gloucestershire

analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯

and currently perform. Performance analysis : Collate and utilise data to analyse existing performance to identify potential for improvements in service delivery and efficiency. Utilise tools such as customer journey mapping and collaborate with teams and colleagues across the business to further develop an understanding of performance. Process design: Lead in the design of business processes, creating process maps More ❯