6 of 6 Journey Map Jobs in the South West

Your responsibilities will include, but arent limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯

responsibilities will include, but aren’t limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

within Agile environments, ideally focused on mobile or digital products. A solid track record of delivering app solutions that improve customer engagement, usability, and satisfaction. Familiarity with user journey mapping, app performance metrics, design systems, and accessibility best practices (e.g., WCAG compliance). Comfortable working with cross-functional squads including UX/UI designers, developers, testers, and commercial More ❯

and trusted relationship at all levels up to Director. • Experience of various tools and techniques, e.g., walkthroughs, requirements analysis, modelling, BPMN, Use Case, Activity Diagrams, process and customer journey mapping. • Excellent communications and presentation skills. • Experience of MS Office tools e.g. Teams, Excel, Forms, Powerpoint, Word, Visio, Whiteboard • Experience (Desirable) - Jira, Confluence, ARIS Experience you'd be expected More ❯

customer journeys, and capabilities. Oversee relationships with Salesforce partners to ensure on-time, high-quality delivery. Represent CRM at senior meetings, presenting results, investment cases, and transformation progress. Journey Mapping & Automation Design and deliver multi-channel journeys (email, SMS, print, retargeting). Introduce personalisation, behavioural triggers, and dynamic content to boost engagement. Maintain a library of reusable, brand … transformations Strong Salesforce Marketing Cloud and Pardot expertise Proven track record managing external partners and agencies Skilled at running senior-level workshops and engaging stakeholders Experience in customer journey mapping, automation, campaign analytics, and GDPR-compliant CRM strategies Strong commercial awareness and budget management skills Preferred: 4–8 years' experience in senior CRM, digital marketing, or customer engagement More ❯