4 of 4 Journey Map Jobs in the Thames Valley

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

separate signal from noise and recommend fast, practical responses. Segmentation & behaviour insight: Identify patterns across personas (e.g., warehouse managers vs. operators) and geographies. Synthesis & storytelling: Create artifacts (personas, journey maps, JTBD, opportunity-solution trees) and translate insights into recommendations. Strategic partner: Be the voice of evidence - challenging assumptions, clarifying trade-offs, and connecting qual customer truth with quant More ❯

Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods , improve design operations, and drive adoption … What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery More ❯

Senior Content Designer – Join Our Global Tech Journey 📍 Location: Hybrid UK - Multiple Office Locations | 💼 Work Type: Full-time 🏢 Department: Product 🌍 About IRIS IRIS Software Group is one of the UK’s leading privately held software companies, on a mission to streamline operations for businesses, schools, and organisations. We’re not just a company — we’re a transformative powerhouse … or tech environment. 🧠 Experience managing people or projects, and leading on large-scale content initiatives. 📊 Skilled in data-driven, user-centred content design — familiar with tools like user journey mapping and ‘jobs to be done’. 🖋️ Strong UX writing skills with an ability to simplify complex, technical, or financial concepts. 💬 A collaborator and influencer — confident building relationships and More ❯