16 of 16 Journey Map Jobs in the South East

develop a clear understanding of the problem. Define user journeys, tasks, flows and interactions across products and services. Produce sketches, wireframes, prototypes, journey maps and other appropriate design artefacts. Use prototyping to explore ideas, communicate intent and test assumptions. Support or facilitate workshops with users, clients and cross ...

Figma and Adobe XD Strong understanding of UX methodologies, user research and usability principles Experience creating wireframes, prototypes, user flows and customer journey maps Ability to interpret user behaviour and business requirements to develop effective design solutions Excellent communication and stakeholder management skills Strong problem-solving abilities ...

considering all component states and edge cases. Research and insight synthesis: Plan or support interviews, usability testing, and behavioural observation, synthesising findings into journey maps, experience principles, and structured design recommendations. Experience design: Define user journeys, task flows, and interaction patterns for complex product workflows. Service blueprints ...

considering all component states and edge cases.Research and insight synthesis: Plan or support interviews, usability testing, and behavioural observation, synthesising findings into journey maps, experience principles, and structured design recommendations.Experience design: Define user journeys, task flows, and interaction patterns for complex product workflows. Service blueprints may be created ...

application interface design. Experience of responsive web interactions design for mobile devices. Experience of researching design with users. Service design experience, including user journey mapping. Experience working within an agile, multi-disciplinary team environment, and the ability to deliver iterative design components (including user journeys) to the development ...

feature definitions. Conducting customer discovery sessions, interviews, and workshops with SOC teams to gather requirements and validate concepts. Creating realistic user personas, journey maps, and workflow diagrams that represent authentic SOC analyst experiences. Evaluating competitive SOC tools and industry trends to inform product differentiation and innovation opportunities. Participating ...

teams and technical stakeholders. Familiarity with product management tools (e.g., JIRA, Azure DevOps, Trello). Exposure to user experience (UX) design and customer journey mapping. Certification in Product Ownership (e.g., CSPO, PSPO) or Agile methodologies If you don't meet all of the requirements but have the attitude ...

teams to explore product concepts, prototypes, APIs, platform capabilities, roadmap tradeoffs, and implementation considerations. Evaluate how AI or automation could improve a customer journey, colleague experience, internal product, analytics practice, documentation workflow, or team process while applying responsible AI and human-in-the-loop practices. QualificationsMinimum Qualifications: Must … prioritization, sprint planning, demos, retrospectives, prioritization discussions, risk awareness, or delivery metrics. Exposure to customer research, design thinking, user-centered design, usability testing, journey mapping, product experimentation, launch measurement, post-launch learning, or accessibility practices. Familiarity with technical product concepts, APIs, platform products, data flows, system integrations, SDLC ...

through regular engagement. Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes. Design and implement customer journey mapping to identify pain points and optimise the support experience. Develop and maintain a communication strategy for planned outages, service changes, and major incidents. ...

delivery, ensuring that their website, mobile app and supporting platforms effectively meet customer needs and business objectives. The role leads requirements gathering, customer journey analysis and solution design across the digital product lifecycle, working under the direction of the Product Owner (Digital Platforms) to translate roadmap priorities into … specifications Experience working within Agile delivery environments Experience with website redesigns, platform migrations and mobile app development projects Understanding of UX principles, customer journey mapping and usability testing Strong stakeholder engagement and communication skills Excellent training and career development opportunities for the right candidate. Basic salary ...

delivery, ensuring that their website, mobile app and supporting platforms effectively meet customer needs and business objectives. The role leads requirements gathering, customer journey analysis and solution design across the digital product lifecycle, working under the direction of the Product Owner (Digital Platforms) to translate roadmap priorities into … specifications Experience working within Agile delivery environments Experience with website redesigns, platform migrations and mobile app development projects Understanding of UX principles, customer journey mapping and usability testing Strong stakeholder engagement and communication skills Excellent training and career development opportunities for the right candidate. Basic salary ...

Learn Throughout the traineeship, you will develop an understanding of: User Experience (UX) Principles User Interface (UI) Design User Research and Personas Customer Journey Mapping Information Architecture Wireframing and Prototyping Responsive Web Design Design Systems Accessibility and Inclusive Design Mobile and Web Application Design Usability Testing UX Writing … want to gain practical experience while developing a professional portfolio, we would love to hear from you. Submit your application and begin your journey into the world of user experience and interface design. We advertise this role across multiple UK locations — you only need to apply once ...

down silos, knitting together journeys and channels to deliver seamless, engaging, and cost-effective experiences. If you thrive on storytelling, campaign strategy, and journey design, have experience with implementing communication platforms, and a knack for channel best practice (especially email/SMS), this is your opportunity to make … outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery and ongoing improvement of all customer touchpoints Best Practice Implementation: Apply best practices in channel management ...

ambitious plans for change, and a number of key projects already on the horizon. This is a chance to join early in that journey and play a meaningful role in shaping future ways of working, systems and business processes. We're looking for a well-rounded, mid-level … stakeholder management skills. Equally happy working on discovery, requirements gathering and delivery support activities. Nice to Have Power BI experience. UX or customer journey mapping exposure. CRM project experience. Salesforce knowledge or experience. Experience working with bespoke or in-house systems. We are happy to provide application ...

solutions. Strong knowledge of CRM platforms (preferably Salesforce), web technologies, and contact centre systems. Demonstrated success in omni-channel solution design and customer journey mapping. Familiarity with Agile methodologies, DevOps, and CI/CD pipelines. Solid understanding of enterprise architecture frameworks and integration patterns. Excellent communication and stakeholder … across the whole system to transition away from fossil fuels and deliver clean, and affordable energy for everyone across the country. Join a journey that matters. Your energy, our future, together. About The National Energy System Operator (NESO) In Autumn of 2024, the ESO transitioned to National Energy ...

would also:• Design and deliver integrated key and asset management solutions, including technical specifications and documentation.• Provide technical expertise throughout the customer journey, from pre-sales discussions and demonstrations to post-sales support.• Enable project implementation, complex integrations, SSO solutions, and technical project management activities.• Work with internal … products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. ...