18 of 18 Journey Map Jobs in the South East

decisions. Champion accessibility and user-first approaches. Requirements: 8+ years in user research or service design. Strong portfolio of research-led design outcomes. Expertise in usability testing, interviews, journey mapping. Comfortable with GDS and WCAG standards. Experienced in agile delivery and stakeholder engagement. Eligible for UK security clearance (e.g., 5 years residency). Preferred: Knowledge of SaaS or More ❯

research across Discovery, Alpha, Beta, and Live phases Applying a wide range of qualitative and quantitative methods to uncover deep user insights Turning research into actionable outputs - personas, journey maps, pain points, and more Collaborating with designers, developers, BAs, and product managers to ensure evidence-based decisions Championing inclusive research practices aligned with GDS and WCAG standards Facilitating More ❯

and help evolve the wider CX proposition.What We're Looking ForBackground within similar customer experience/CX strategy rolePrevious Consultancy experience is essentialStrong background in omni-channel customer journey mapping and contact planning.Confident working with data and insight to inform strategic recommendations.Skilled in building and managing senior client relationships.Able to juggle multiple projects in a fast-paced, collaborative More ❯

Person: Key Requirements: Omnichannel Retail: Deep understanding of omnichannel retail concepts, strategies, and best practices. Digital Commerce: In-depth knowledge of e-commerce platforms, digital marketing, and customer journey mapping. Supply Chain and Logistics: Strong understanding of supply chain management, inventory management, and logistics operations. Strategic Thinking: Ability to develop and implement long-term strategies to drive business More ❯

and measure effectiveness Determine which channels and content drive engagement and growth Integrate data from different marketing and product touchpoints to identify user behaviours Produce source-of-truth journey maps to enlighten colleagues' understanding Create tailored & recurring reports for stakeholders across marketing and product teams using platforms like Looker and SquaredUp Develop monitoring and workflows to ensure colleagues More ❯

and measure effectiveness Determine which channels and content drive engagement and growth Integrate data from different marketing and product touchpoints to identify user behaviours Produce source-of-truth journey maps to enlighten colleagues' understanding Create tailored & recurring reports for stakeholders across marketing and product teams using platforms like Looker and SquaredUp Develop monitoring and workflows to ensure colleagues More ❯

across discovery and live product areas. Select and apply the most appropriate research methods for the task at hand (e.g., interviews, usability testing, field studies, diary studies, surveys, journey mapping, data analysis). Engage with diverse user groups including patients, clinicians, carers, operational staff, and NHS partners. Design and moderate research sessions, synthesize insights, and turn findings into … to fit specific goals. Confident in analysing behavioural data (e.g. usage logs, funnel analytics, survey data) and integrating it with qualitative findings. Ability to produce design artefacts (e.g. journey maps, user flows, service blueprints, storyboards) that communicate experience intent. Skilled in planning and executing research activities autonomously. Experience working in agile, cross-functional teams. Excellent communication and stakeholder More ❯

Senior Service Designer, you will: Lead service design efforts across discovery, alpha, beta, and live phases Plan and conduct research, co-creation, and design activities with users and stakeholders Map end-to-end services and ecosystems to uncover gaps, opportunities, and user pain points Develop service blueprints, journey maps, personas, and other artefacts to guide delivery Prototype … delivery A degree in a relevant discipline (e.g. UX, HCI, Service Design) or equivalent experience You'll Bring Advanced skills in user research planning and synthesis Expertise in journey mapping, blueprinting, and value proposition design A working knowledge of behavioural design and inclusive service practices Ability to lead workshops and collaborative design sessions with stakeholders Practical experience with More ❯

the integration of CRM with finance, events, and volunteer management systems Deliver training and user documentation to support organisation-wide adoption Support the development of engagement models and journey mapping using CRM data Provide actionable insights through custom reporting and dashboards Champion best practice and system optimisation in alignment with strategic goals Skills & Qualifications Essential Proven experience managing More ❯

visually engaging user experiences across web portals, mobile apps (iOS/Android), and internal tools Conduct research to understand user goals, pain points, and behaviours; develop personas and journey maps Create mock-ups, wireframes, storyboards, and prototypes to test and refine ideas before development Collaborate with product managers and engineers to bring intuitive UX/UI design solutions … to support development sprints What You'll Bring Experience delivering end-to-end design in a product-led environment, ideally within fintech or payments Proficiency in UX research, journey mapping, and wireframing tools (e.g., Figma, Sketch, InVision) Strong visual design skills and a keen eye for layout, typography, colour, and consistency Ability to translate complex processes into simple More ❯

improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and persona development. Experienced in user research, usability testing, and applying CX/UX measurement techniques. Strong stakeholder management More ❯

like VWO, A/B Tasty, or Mida. Conduct in-depth behavioural analysis using GA4, Hotjar, Clarity, SessionCam, or similar. Plan and run quantitative and qualitative research including journey audits, surveys, and user testing. Identify user experience friction points and recommend data-backed improvements. Translate research findings into wireframes, user flows, and annotated mockups using tools like Figma … technical capabilities with HTML, CSS, and JavaScript. Experience using version control tools such as Git. Familiarity with agile workflows and sprint-based delivery. Desirable Extras Experience with customer journey mapping and service design. Exposure to front-end frameworks (e.g. React, Vue.js, Angular). Understanding of technical SEO and performance optimisation (page speed, lazy loading, etc.). Involvement in More ❯

like VWO, A/B Tasty, or Mida. Conduct in-depth behavioural analysis using GA4, Hotjar, Clarity, SessionCam, or similar. Plan and run quantitative and qualitative research including journey audits, surveys, and user testing. Identify user experience friction points and recommend data-backed improvements. Translate research findings into wireframes, user flows, and annotated mockups using tools like Figma … technical capabilities with HTML, CSS, and JavaScript. Experience using version control tools such as Git. Familiarity with agile workflows and sprint-based delivery. Desirable Extras Experience with customer journey mapping and service design. Exposure to front-end frameworks (e.g. React, Vue.js, Angular). Understanding of technical SEO and performance optimisation (page speed, lazy loading, etc.). Involvement in More ❯

Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, NPD, wider campaign focus and customer & market demand. Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decision Location: This role can be based in Nuneaton or London, and occasionally required to travel to … by hybrid working arrangements with minimum 2 days presence in the office. The Person: Key Requirements: Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles. Expertise in monitoring market trends and competitive activities, ideally within the Food & Drink landscape, translating insights into actionable strategies to maintain market leadership. Proficiency in More ❯

growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes. The Role Own and optimise the full journey for both customers and brokers Collaborate across Product, Tech and Ops to evolve digital tools and platforms Analyse behavioural and conversion data to reduce friction and improve service Feed … Naturally curious and process-minded, with strong analytical thinking Excellent communicator and collaborator; thrives in cross-functional teams Comfortable using tools such as HubSpot, Looker, Google Analytics or journey mapping software Experience in financial services, fintech, or SaaS (mortgage/proptech a bonus) Ability to build credibility quickly, building trust with senior stakeholders to ensure the business listens More ❯

efforts under RevOps best practices Configure and manage SFMC journeys, automation, segmentation, and personalisation strategies Design and implement lead scoring models , segmentation logic, and persona-based targeting Conduct journey mapping and lead lifecycle analysis to improve conversion rates Develop and maintain dashboards and reporting for stakeholders and leadership Guide Agile ceremonies and facilitate stakeholder workshops to gather requirements … experience (3–5 years) as a Technical Product Owner or similar Salesforce Marketing Cloud Consultant and/or Administrator Certification 2+ years hands-on SFMC experience: automation, configuration, journey building, segmentation Experience working with large datasets , CDPs , and complex segmentation strategies Demonstrated ability to align Sales & Marketing to drive pipeline velocity and revenue Understanding of RevOps frameworks , lead More ❯

services) Developing the campaign content and audience engagement strategy, as well as GTM approach (working closely with all relevant commercial and CoE leaders) Leading development of the segment message map and buyer journey maps (including definition of scenarios) Orchestrating development and continuous data-informed optimization of integrated campaign journeys Measurably contributing to the achievement of the segment … growth plan by supporting buyers across each stage of their buying journey with highly relevant and useful content - accessible both through self-serve digital channels as well as the content used to support customer-to sales agent engagements Defining campaign success metrics and the review cadence with all contributing teams to ensure demand generation objectives realized and continuous … degree from accredited institution 10+ years of marketing communications experience Industry experience from Data Centers Skills: Team Leadership experience Knowledge of agile/scrum; integrated campaign development; storytelling; message map creation Customer/market focus, change leader, business acumen This is a remote role with a global exposure and can be performed anywhere in EMEA. More ❯

ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping, self-service, and real-time analytics Deliver seamless Employee Experience workflows for onboarding, transitions, and day-to-day productivity Bring innovation with GenAI and automation Collaboration & Growth Participate … hands-on ServiceNow development Strong knowledge of JavaScript, HTML, CSS, Glide API, Flow Designer Experience across key ServiceNow workflows: ITSM, HRSD, CSM, Onboarding Understanding of customer/employee journey touchpoints Proven integration experience with REST/SOAP APIs Excellent problem-solving and communication skills Preferred Certifications: ServiceNow Certified Application Developer (CAD) Implementation Specialist (HRSD or CSM More ❯