3 of 3 Journey Map Jobs in the West Midlands

be beneficial. • Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer feedback mechanisms, and customer service best practices. • Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of More ❯

how we visualise and improve end-to-end colleague journeys, from onboarding to growth and beyond. Tasks Create and own end-to-end journey maps , ensuring a clear line of sight across user experience, process pain points, and backlog priorities. Lead and facilitate engaging digital workshops (typically … participants), building future-state journey maps alongside stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog … service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey visualisation - assumption-based mapping isn't enough; we want research-backed insight. Strong visual design skills - especially using FIGMA (or similar tools like Adobe More ❯

doing: As Senior Experience Designer, you will have the opportunity to lead the design and implementation of end-to-end service experiences, including journey maps, service blueprints, and interaction flows, keeping customers and colleagues at the heart of everything we do.Your responsibilities will also include:Conducting user research … multiple touchpoints, including digital, physical, and operational channels and the relationships between service components and processes essentialA track record of creating service blueprints, journey maps, and customer lifecycle models is essentialUnderstanding of service design methodologies, such as Double Diamond and Systems Thinking.Strong communication and facilitation skills to lead More ❯