4 of 4 Journey Map Jobs in the West Midlands

taps or a single action. Eliminate friction in onboarding, KYC, payment initiation, confirmation, and payout processes. Customer Journey & Experience Map and continuously improve the end-to-end customer transaction journey using customer insights and data analytics. Ensure consistent, intuitive, and transparent user experiences across … fast-paced digital product environments. Key Skills & Competencies Digital product management and lifecycle ownership End-to-end transaction process design and optimization Customer journey mapping and UX-driven thinking Strong analytical and problem-solving skills Stakeholder management and cross-functional collaboration Excellent communication and presentation skills Deep understanding ...

business objectives. Evidence of applying a wide range of business analysis tools and techniques (such as process modelling, root cause analysis, user journey mapping and data analysis) to understand problems and define effective solutions. Proven ability to identify opportunities for improvement, assess potential impacts, and provide clear, evidence ...

meetings. Key Responsibilities Lead end-to-end user-centred service design activities. Collaborate with user researchers, product managers, interaction designers and technical teams. Map complex service journeys and identify opportunities for improvement. Create service blueprints, journey maps, prototypes and other UCD artefacts. Facilitate workshops, co-design sessions ...

elicit requirements and insights from subject matter experts (SMEs) Producing high quality business requirements artefacts (e.g. BRDs, PIDs), including use cases, user journey mapping, and gap analysis Translating business needs into clearly defined system requirements to support high level and detailed solution design Acting as a trusted conduit … negotiation skills, with the ability to influence and drive consensus Experience within eCommerce, digital platforms, or end-to-end guest/customer journey initiatives is highly advantageous Why join us This is an opportunity to work on a clearly defined, impactful piece of analysis that will directly support ...