1 of 1 Journey Map Jobs in Wolverhampton

doing: As Senior Experience Designer, you will have the opportunity to lead the design and implementation of end-to-end service experiences, including journey maps, service blueprints, and interaction flows, keeping customers and colleagues at the heart of everything we do.Your responsibilities will also include:Conducting user research … multiple touchpoints, including digital, physical, and operational channels and the relationships between service components and processes essentialA track record of creating service blueprints, journey maps, and customer lifecycle models is essentialUnderstanding of service design methodologies, such as Double Diamond and Systems Thinking.Strong communication and facilitation skills to lead More ❯