4 of 4 Journey Map Jobs in the West Midlands

strong facilitation skills: you can design and run workshops, design sprints, and co-creation sessions with confidence • Fluency in service design methods: blueprinting, journey mapping, systems mapping, proposition development and experience managing and leading multidisciplinary teams, with strong feedback and performance development instincts • Comfort operating ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

setting. Excellent interpersonal, empathy and communication skills and ability to build strong relationships. Exceptional ability to solve problems and think analytically. Experience with journey mapping, impact assessments, or role mapping is advantageous Great organisational, project, and time management skills If you receive suspicious outreach claiming to be from ...

intuitive user interfaces. Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows thatmeet client-specific requirements. Understanding customer journey mapping and what drives excellent experiences in marketing, sales, andcommerce, including personalization, omnichannel engagement, and seamless transaction processes. Leverage ServiceNow solutions to enable proactive … Your skills and experience Proven experience with the ServiceNow platform, focusing on Customer Experience, TechnologyExperience, and Employee Experience workflows. Good understanding of customer journey optimisation, including touchpoints in marketing, sales, andcommerce. Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and careerdevelopment. Proficiency in JavaScript, HTML ...