2 of 2 Knowledge Management Jobs in Bristol

opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver More ❯

our space whilst driving technical excellence. What will you be doing? This role will be responsible for owning the growth and usage of the knowledge base internally to increase the ability for employees to self-serve information. This will in turn help us to reduce contacts with the service … as service, product and operations to ensure information is created consistently, is kept up to date and encourages employees to begin to use the knowledge base as their first point of call. As the Zendesk Knowledge Manager your primary responsibility is to encourage correct and widespread usage of … this knowledge base across multiple languages. Creating guidelines for what information is captured, and by whom how it integrates with the rest of the tech stack, and how to keep it from growing stale. This role will be a collaborative leader across the many business teams that use the More ❯