10 of 10 Knowledge Management Jobs in the South West

opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver More ❯

our space whilst driving technical excellence. What will you be doing? This role will be responsible for owning the growth and usage of the knowledge base internally to increase the ability for employees to self-serve information. This will in turn help us to reduce contacts with the service … as service, product and operations to ensure information is created consistently, is kept up to date and encourages employees to begin to use the knowledge base as their first point of call. As the Zendesk Knowledge Manager your primary responsibility is to encourage correct and widespread usage of … this knowledge base across multiple languages. Creating guidelines for what information is captured, and by whom how it integrates with the rest of the tech stack, and how to keep it from growing stale. This role will be a collaborative leader across the many business teams that use the More ❯

our space whilst driving technical excellence. What will you be doing? This role will be responsible for owning the growth and usage of the knowledge base internally to increase the ability for employees to self-serve information. This will in turn help us to reduce contacts with the service … as service, product and operations to ensure information is created consistently, is kept up to date and encourages employees to begin to use the knowledge base as their first point of call. As the Zendesk Knowledge Manager your primary responsibility is to encourage correct and widespread usage of … this knowledge base across multiple languages. Creating guidelines for what information is captured, and by whom how it integrates with the rest of the tech stack, and how to keep it from growing stale. This role will be a collaborative leader across the many business teams that use the More ❯

develop effective digital-first campaigns to reach core audiences and drive results. Be proficient at understanding analytics and industry performance tools to evaluate results. Knowledge management: Develop knowledge of the client’s businesses, business objectives, and the sector in which they operate to ensure you can write … Contribute to the reporting and analysis of any SEO campaigns and share key learnings with the wider team to help optimise future campaigns. Meeting management is done by keeping agendas and notes, particularly for monthly report meetings. Account profitability: Help your senior team maintain account profitability through accurate time … and service level recording. Management of SEO assistant Management of SEO suppliers Work closely with the technical development team. Agency services: Team following: Be a positive, proactive, and energised member of the team that others trust, follow, and want to work with. Internal communication: Develop good working relationships More ❯

growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our internal … base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy. Actively reduces support ticket numbers by using data to review the most asked questions … and ensuring the knowledge hub and supported learning content can answer them. Promote content via the knowledge hub and through hosting webinars that helps internal and external users of the support desk be more self-sufficient. Support the creation of decision trees in support to provide a more More ❯

growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our internal … base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy Actively reduces support ticket numbers by using data to review the most asked questions … and ensuring the knowledge hub and supported learning content can answer them Promote content via the knowledge hub and through hosting webinars that helps internal and external users of the support desk be more self-sufficient Support the creation of decision trees in support to provide a more More ❯

a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic Help Desk & Service … Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational … Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯

a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic Help Desk & Service … Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational … Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯

a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and committed to excellence. We are looking for a Help Desk & Service Delivery Manager … Desk & Service Delivery Manager to oversee the performance of their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and … Delivery Manager will be responsible for ensuring outstanding service delivery to clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯

a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and committed to excellence. We are looking for a Help Desk & Service Delivery Manager … Desk & Service Delivery Manager to oversee the performance of their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and … Delivery Manager will be responsible for ensuring outstanding service delivery to clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯