2 of 2 Knowledge Management Jobs in Cambridgeshire

and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment. You will create … Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs and ITIL Process Alignment : Ensure all service designs and transitions align with ITIL framework best practices … including: Incident, Problem, and Change Management Service Level Management Knowledge Management Continual Service Improvement Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards. Service Impact Assessment : Review proposed solutions to assess and influence impacts to live service and support structures. KEY SKILLS AND EXPERIENCE You will have experience in designing full end More ❯

a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1 … phone etiquette Bilingual English and Swedish/French Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT … Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯