2 of 2 Knowledge Management Jobs in the East of England

As a QMS Specialist you will maintain and develop the systems used within the MoonLake Development Quality Management System. Key Accountabilities Assist the QMS Manager in set-up, management and administration of the Quality Management Systems (QMS), ensuring compliance with relevant regulatory standards. Manage the training tracking … client groups. Provide help and support to Development and Corporate staff using QMS tools e.g. Qualio. Your profile Experience: Some experience working within a "knowledge management" environment or equivalent where data management and metrics are key skills. Skills/knowledge/behavioural competencies: Highly developed interpersonal … skills including communication and influencing skills. Proven Word processing, Spreadsheet and data management skills. Working knowledge of document/information management systems, e.g. Share Point. Highly organised self-motivator, able to prioritise activities, work well under pressure and meet deadlines. Ability to find pragmatic solutions for quality More ❯

delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise … associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. … Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and More ❯