Digital Support Technician Apprentice – Hull City Council – Hull, HU1 1EP – £15,600-£24,784.50p/a
- Hiring Organisation
- Kingston upon Hull City Council
- Location
- Alfred Gelder Street, Hull, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 to £24,784.50 a year
customer focussed service desk function for the Council acting as first point of contact for employee, Manager and other service requests Actively promotes knowledge management and self-service to manage customer demands ensuring the Council’s self-service approach becomes embedded and continues to develop Resolves service requests … taking responsibility for progressing the issue to a satisfactory outcome Updates the procedures and processes used within the Service Desk, continually developing the knowledge base and updating the Service Desk scripts/frequently asked questions to ensure continuously improving standards of customer service Proactively builds and develops a positive ...