2 of 2 Knowledge Management Jobs in Yorkshire

Role Introduction We are seeking a strategic and hands-on ServiceNow Architect to take on a Player-Manager role - combining hands-on technical leadership with line management responsibilities. You will lead the design, governance, and continuous improvement of our ServiceNow platform. The ideal candidate will have deep expertise in ITSM, ITOM, and CSM , with strong working knowledge across … other ServiceNow modules like HRSD, App Engine, APM, SecOps, Knowledge Management, and Platform Automation. This is a critical leadership role shaping the architecture and roadmap of our core operational platform, enabling service excellence, automation, and customer-centric outcomes. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow … customisation of ServiceNow modules, ITSM, CSM and ITOM, to meet business requirements. Identify and implement opportunities to streamline repeatable processes eg. Onboarding, incident triage, request fulfilment. Support initiatives around Knowledge Management, Operational Reporting and data driven decision making. Document, review and approve technical designs, integration blueprints, and automation flows (e.g., Flow Designer, Integration Hub). Design, document and More ❯

tech infrastructure now, with the potential to grow into enterprise-wide tech leadership. This role requires daily in-person attendance in Wakefield, MA. What You'll Own: Technology Ecosystem Management Map, understand, and continuously monitor all internal tools, platforms, and system integrations used across departments. Identify redundancies, manual workflows, and data silos, and recommend improvements that align with business … needs. Enterprise Systems Strategy & Enablement Define and drive a systems strategy that enables cross-functional visibility, automation, and scalability. Identify and implement overarching solutions (e.g. integration platforms, workflow management systems, data hubs) that help unify the organization. IT Operations & Infrastructure Manage core infrastructure tools and ensure the right people have the right access. Lead technology vendor management, licensing … across the organization. Execution & Enablement Translate strategic vision into tactical implementation. Collaborate with department heads to understand pain points and deliver technology solutions that drive productivity. Own system documentation, knowledge management, and IT governance processes. Manage licensing, vendor negotiations, and technology renewals. Security & Compliance Readiness Support enterprise security initiatives including SOC 2 prep, phishing simulations, data governance, and More ❯