1 to 25 of 27 Knowledge Management Jobs in Yorkshire

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

Location: 1600 Stellar Drive (100% remote) Job Overview – Performs day-to-day administration of the ServiceNow HR Service Delivery applications, including: HR Case Management HR Knowledge Management Employee Service Center (Portal) Enterprise Onboarding and Transitions (Lifecycle Events) Employee Document Management Performance Analytics for HR – Participates in … Provides ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup – Builds reports, gauges, and home pages – Searches, populates, and customizes the HR knowledge base – Maintains service level agreements (SLA) and monitors SLA workflows – Participates in all phases of testing and go-live activities – Maintains the configuration and … is live, in partnership with the Platform Administrator Qualifications Skills – 5+ years’ experience implementing, configuring and customizing ServiceNow – 5+ years’ experience with HR Service Management and related tools – Integration exposure with HRSM/HRIS system (Workday, SAP SuccessFactors) – Knowledge of related HR systems and their functions – Experience in More ❯

an IT Operations Manager to ensure our day to day business continues to run smoothly. The IT Operations Manager will be responsible for the management of our internal IT systems, processes, equipment lifecycle, and the application support we provide to our clients. The successful candidate will oversee the resolution … RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service management processes and best practices Manage incident escalation procedures and ensure proper resolution tracking Serve as an escalation point for complex or high-priority service … issues CUSTOMER RELATIONSHIP MANAGEMENT Act as a primary point of contact for application management enquiries. Address and resolve customer concerns or service delivery issues. Work with sales teams to identify growth opportunities within existing accounts. TECHNOLOGY & TOOL MANAGEMENT Oversee the use and administration of service desk tools More ❯

on a permanent contract. You will provide 1st line incident and response service to APG’s platforms and applications that also extends to incident management and liaising with third parties. We also have a 12-month fixed term contract available to cover maternity. Employment type: Permanent/Fixed Term … and curious to learn Great communication skill both on the phone and email, ensuring detailed, accurate information is documented in a concise way Undertake knowledge management activities: identifying, controlling, and storing any pertinent information and maintaining knowledge items to ensure that they are current, relevant and validated … Understanding the basic data flows between systems Basic understanding of ITIL processes Ability to explain complex problems to those with limited technical knowledge and experience Good organizational and time management skills with the ability to multi-task and meet deadlines Exceptional customer service and relationship management skills More ❯

continuous improvement. Communicate and collaborate – Act as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution. Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery. Develop and grow – Expand your … communication, with the ability to explain technical solutions in clear, simple terms to non-technical users. Technical and analytical ability – Experience using IT Service Management (ITSM) tools, with strong problem-solving skills and a logical approach to diagnosing technical issues. Time management and adaptability – Proven ability to prioritise More ❯

learning technology (e.g., Articulate Story line). - Proven ability to identify opportunities and launch original learning solution(s) with real impact. - Experience in Learning Management system and Knowledge management systems. - Experience in driving process improvement projects. - Experience in requirement gathering and ability to write clear and detailed More ❯

reporting and notifications to stakeholders Manage persistent incidents through trend analysis and escalations Measure and report on KPIs for Major Incidents, Requests, Problems, and Knowledge Management Align with targets set by the Executive Management team Own the major incident lifecycle to ensure satisfactory resolution Proactively manage incidents … major incidents Maintain and improve incident data and reporting within ITSM Produce MIRS and performance reports on process maturity and tool adoption Provide timely management reports via the MIM KPI Dashboard What You Will Have Strong relationship management skills and a team-oriented mindset Excellent communication skills; calm … and professional demeanor Experience in conflict management and managing customer expectations Service-oriented, adaptable, resilient, and results-driven Attention to detail and quality control Analytical skills to define and present KPIs and metrics Interpersonal skills including listening and rapport building What We Do For You Wellbeing Focus – Our people More ❯

an Application Support Developer! You'll join a forward thinking, supportive and driven team, carrying out second line IT support activities including Incident, Problem & Knowledge Management processes. The L2 Development Support team are a key contributor to IT Service and are responsible for technical escalations within Evri. We … the smooth transition of new features and applications into Production and IT Service Contribute to the evolution of the products and services through Problem Management and Service Improvement activities Perform Knowledge Transfer and ‘shift left' into and out of the L2 team to continually improve our level of … degree or equivalent qualifications are desirable but not essential. A desire to take ownership of your own learning and development, you're hungry for knowledge and always keen to ask questions and understand the details. Previous experience in an IT Support role is desirable Proficient in SQL scripting Previous More ❯

of Technical Patterns that align with LBG Policy, Strategy. An opportunity has risen for a Infrastructure Engineer to join our Network Security and Traffic Management Lab within the Core Infrastructure Platform at Lloyds Banking Group. The focus of this role to provide support, guidance and delivery of Technical Patterns … Infra engineers. Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager. Helps others use and benefit from the existing knowledge management systems. Keeps track … of risk parameters and identifies and reports any major deviation to more senior colleagues while working within established risk management systems. Analyses specified problems and issues to find the best technical and/or professional solutions. Uses product specifications to design test procedures and standards. Why Lloyds Banking Group More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

hybrid position requires at least two days per week in the office. This position, based within the Project Delivery team, focuses on the creation, management, and continuous improvement of content on our SharePoint intranet site. You will be responsible for managing employee resources, crafting and editing content to align … is ensuring that all content is engaging, accurate, and effectively supports internal communication objectives. What will you be doing? Oversee the end-to-end management of Virgin Media O2’s People Intranet (SharePoint) pages, ensuring content is accurate, timely, relevant, and aligned with brand standards before publication. Write, edit … clarity. Coordinate and deliver regular audits of intranet content to maintain quality, accuracy, and relevance. Support the documentation and maintenance of project processes and knowledge management for cyclical activities, ensuring continuity and compliance. Design and deliver training sessions for People Services, People Admin, and Payroll teams to equip More ❯

hybrid position requires at least two days per week in the office. This position, based within the Project Delivery team, focuses on the creation, management, and continuous improvement of content on our SharePoint intranet site. You will be responsible for managing employee resources, crafting and editing content to align … is ensuring that all content is engaging, accurate, and effectively supports internal communication objectives. What will you be doing? Oversee the end-to-end management of Virgin Media O2’s People Intranet (SharePoint) pages, ensuring content is accurate, timely, relevant, and aligned with brand standards before publication. Write, edit … clarity. Coordinate and deliver regular audits of intranet content to maintain quality, accuracy, and relevance. Support the documentation and maintenance of project processes and knowledge management for cyclical activities, ensuring continuity and compliance. Design and deliver training sessions for People Services, People Admin, and Payroll teams to equip More ❯

demonstrations. Training and education: Conduct customer training sessions to enhance their understanding of robotic systems and maximise the utilisation of the products. Customer relationship management: Build and maintain strong relationships with customers, understanding their needs and expectations. What are we looking for? Strong technical aptitude and troubleshooting skills, with … a solid understanding of robotic systems and staying up to date on industry trends. Knowledge of programming languages commonly used by AB Dynamics. Familiarity with sensors, actuators, control systems, and related technologies. Excellent problem-solving and analytical abilities to independantly diagnose and resolve technical issues. Strong documentation and knowledge management skills to create and maintain support materials. Travelling globally to customer sites for on-site support and delivery of training, as required, is a key expectation of this role. We are a part The AB Dynamics Group, an innovative, dynamic company with a friendly and supportive working More ❯

electrical design. Control system commissioning. Assist with the diagnosis, review, and priority resolution of issues and reporting back to the relevant stakeholders. Engage in knowledge management and sharing processes by creating and contributing to learning materials and manuals within the team and between departments. Engage with the project … the customer. Fulfill shop testing and setup responsibilities, especially for complex elements. Maintain a basic understanding of all integration-related technical fields. Develop expert knowledge of one or more integration-related technical fields. Promote and contribute to internal standards and processes. Play an active role in the global integration … managers, and many other personnel. Follow TAIT Health & Safety and Integration policies and procedures. Position Requirements Experience working with complex, large entertainment automation machinery. Knowledge and understanding of entertainment/industrial automation technology and equipment. Working knowledge of PLC programming and control theory. Entertainment rigging and components. Ability More ❯

problems, root cause and breakdown barriers. Developing self and others in improving personal capabilities using formal and informal training opportunities and agile methodologies. Improving knowledge management systems to boost customer experiences. Tracking budgets, leading quotations from suppliers and addressing variances to ensure value in our Network solutions. Supporting More ❯