Graduate Customer Support Engineer
- Hiring Organisation
- Prime Appointments
- Location
- Clacton-on-Sea, Essex, United Kingdom
- Employment Type
- Permanent
- Salary
- £29000/annum
Department Collaboration: Escalate complex technical issues to internal Product Owners or Engineering teams, acting as the vital link between the customer and internal experts. Knowledge Management: Document all customer interactions in Salesforce ServiceCloud and author knowledge-base articles to help users solve technical queries independently. Client Relations … SLAs) through timely and effective communication. Qualifications & Requirements Education:Bachelor’s degree in Engineering, preferably Electronics, Computer Science, or a related technical disciplin Programming: Knowledge of at least one programming language (e.g., C#, .NET, Python, LabVIEW™, VeriStand™). Core Skills: An analytical mindset capable of root-cause analysis, paired ...