2 Knowledge Management Jobs in Hatfield

within the relevant parts of our organisation to support efficient content creation and management. The role will suit someone who is experienced in Bid Management, Bid Writing or knowledge management, or who has previous IT industry experience and a strong understanding of Computacenter propositions and services; you … sales content for similar organisations. Strong written and oral communications skills. Ability to prioritise workload independently, with strong organisational and planning abilities. Strong stakeholder management skills. Native-level English language. Excellent time management skills. Desirable: knowledge and experience within the IT industry. Desirable: proficiency in French and …/or German language. Desirable: experience in using Responsive/RFPIO response management software. more »

first point of contact. What I'll be doing - your accountabilities Skills required for the job * Highly professional customer service interactions * Create and maintain knowledge management * Close the loop with escalations and complaints * Complete up to 2nd line diagnostics including but not exclusive to router diagnostics * Provide SME … Excellent customer service skills * Excellent IT literacy * Capability to achieve Cisco accreditations * Ability to resolve issues in a timely fashion but also to update knowledge/questions for the rest of the team * Proactively manage customer interactions and escalate as appropriate * Own and resolve of complex customer issues with … little management support * Display role model behaviours within the roles and responsibilities of your role People accountabilities Experience you would be expected to have We expect any candidates to evidence the ability to work in line with the BT Values: * Personal -We come across as human beings. We show more »