13 of 13 Knowledge Management Jobs in Manchester

a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning … lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Additionally, you will manage contracts with third-party providers responsible … transition team and across the organisation. Job Title - Head of Service Transition Working hours - 40 What You'll Be Doing: Develop and implement change management strategies to ensure smooth and controlled transitions of services. Oversee the change enablement process, ensuring changes are reviewed, approved, and implemented with minimal disruption. More ❯

IS Problem and Knowledge Lead - Hybrid (Manchester) Harvey Nash is currently recruiting for an exciting permanent role with a client of ours, a leading public sector organisation who are currently undergoing lots of change and transformation. It is a really exciting time for an enthusiastic professional, who is comfortable … taking the lead on all things problem and knowledge management, to join the team and have the opportunity to make instant impact. The role: Problem Management: Oversee the Problem Management process to identify, track, and resolve recurring issues. Ensure processes, roles, and skills are equipped to … permanent solutions to prevent future incidents. Keep problem records updated and ensure timely resolutions. Set and monitor Key Performance Indicators (KPIs) to measure problem management effectiveness and meet service and availability targets. Conduct post-incident reviews to capture lessons learned and drive improvements. Collaborate with technical teams and stakeholders More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct … incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical teams and stakeholders to drive a culture of proactive More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct … incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical teams and stakeholders to drive a culture of proactive More ❯

with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit Monitor and maintain the performance, health … and security of internal and customer systems Contribute to root cause investigations and generate performance reports for senior management Maintain accurate client documentation and internal asset registers Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications Skills … 5+ years of experience in a similar technical support role, with significant management responsibilities - Deep understanding of Windows Desktop and Server environments - Strong experience in Microsoft 365 and Entra ID (including SSO, policy management) - Strong networking knowledge (TCP/IP, DNS, DHCP) - Experience with virtualisation technologies (e.g. More ❯

with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit Monitor and maintain the performance, health … and security of internal and customer systems Contribute to root cause investigations and generate performance reports for senior management Maintain accurate client documentation and internal asset registers Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications Skills … 5+ years of experience in a similar technical support role, with significant management responsibilities - Deep understanding of Windows Desktop and Server environments - Strong experience in Microsoft 365 and Entra ID (including SSO, policy management) - Strong networking knowledge (TCP/IP, DNS, DHCP) - Experience with virtualisation technologies (e.g. More ❯

with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit Monitor and maintain the performance, health … and security of internal and customer systems Contribute to root cause investigations and generate performance reports for senior management Maintain accurate client documentation and internal asset registers Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications Skills … 5+ years of experience in a similar technical support role, with significant management responsibilities - Deep understanding of Windows Desktop and Server environments - Strong experience in Microsoft 365 and Entra ID (including SSO, policy management) - Strong networking knowledge (TCP/IP, DNS, DHCP) - Experience with virtualisation technologies (e.g. More ❯

with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit Monitor and maintain the performance, health … and security of internal and customer systems Contribute to root cause investigations and generate performance reports for senior management Maintain accurate client documentation and internal asset registers Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications Skills … 5+ years of experience in a similar technical support role, with significant management responsibilities - Deep understanding of Windows Desktop and Server environments - Strong experience in Microsoft 365 and Entra ID (including SSO, policy management) - Strong networking knowledge (TCP/IP, DNS, DHCP) - Experience with virtualisation technologies (e.g. More ❯

with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit Monitor and maintain the performance, health … and security of internal and customer systems Contribute to root cause investigations and generate performance reports for senior management Maintain accurate client documentation and internal asset registers Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications Skills … 5+ years of experience in a similar technical support role, with significant management responsibilities - Deep understanding of Windows Desktop and Server environments - Strong experience in Microsoft 365 and Entra ID (including SSO, policy management) - Strong networking knowledge (TCP/IP, DNS, DHCP) - Experience with virtualisation technologies (e.g. More ❯

with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit Monitor and maintain the performance, health … and security of internal and customer systems Contribute to root cause investigations and generate performance reports for senior management Maintain accurate client documentation and internal asset registers Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications Skills … 5+ years of experience in a similar technical support role, with significant management responsibilities - Deep understanding of Windows Desktop and Server environments - Strong experience in Microsoft 365 and Entra ID (including SSO, policy management) - Strong networking knowledge (TCP/IP, DNS, DHCP) - Experience with virtualisation technologies (e.g. More ❯

take the lead in ensuring it delivers full valuesupporting process consistency, continuous improvement, and performance transparency across the operations function. Key Responsibilities ServiceNow Platform Management: Administer the system, identify opportunities to automate workflows, gather functional requirements, and coordinate system changes with third-party providers. System Optimisation: Lead ongoing improvements … KPIs, and monitoring capabilities to support data-driven decision-making. Customer Experience Enablement: Help drive exceptional customer service outcomes through process and system improvements. Knowledge Management: Support the creation and maintenance of knowledge articles that enhance internal learning, self-service, and customer deflection. Process Documentation & Governance: Build … and platform customisation. Solid understanding of service operations processes and how to map them into digital workflows. Financial acumen, with experience in budgeting, resource management, and business performance tracking. Comfortable with CRM, CSM, and related enterprise platforms. Benefits: Performance-based bonus Salary sacrifice pension scheme Private medical insurance (single More ❯

within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the … optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base. Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days … appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi More ❯

all support calls within the ITSM call logging tool. Maintain a high degree of customer service for all queries and adhere to all service management principles. Liaise and work with other JD Technical teams as required. Liaise with third-party technical support teams when necessary. Document working procedures and … store within the knowledge management database. What We're Looking For: 3+ years working in a service support environment with exposure to ITIL processes. Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases 7 through 9. Experience with Bash scripting and associated tools such as More ❯