1 to 25 of 37 Knowledge Management Jobs in Manchester

a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning … lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Additionally, you will manage contracts with third-party providers responsible … transition team and across the organisation. Job Title - Head of Service Transition Working hours - 40 What You'll Be Doing: Develop and implement change management strategies to ensure smooth and controlled transitions of services. Oversee the change enablement process, ensuring changes are reviewed, approved, and implemented with minimal disruption. More ❯

a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning … lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Additionally, you will manage contracts with third-party providers responsible … transition team and across the organisation. Job Title – Head of Service Transition Working hours – 40 What You'll Be Doing: Develop and implement change management strategies to ensure smooth and controlled transitions of services. Oversee the change enablement process, ensuring changes are reviewed, approved, and implemented with minimal disruption. More ❯

engaging the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it … Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance for relevant … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯

HR business leaders, tech teams, external stakeholders to ensure these systems effectively meet the needs of HR processes, such as HCM processes, payroll, performance management, benefits processes, along with personal data and information This is a chance to lead and evaluate current HR requirements to identify opportunities for enhancements … services. You’ll gather, document, and prioritize HR-related requirements for both ServiceNow and Workday platforms, specifically for modules such as Workday Human Capital Management, payroll, talent acquisition, performance management, and employee lifecycle. You’ll also: Develop clear, comprehensive documentation including business requirements, functional specifications, and user stories … addition, you’ll have: Experience in HR processes, ideally in the HCM space Prior experience with ServiceNow HR Service Delivery modules such as Case Management, Knowledge Management Experience of Customer or Colleague Journey Development Strong interpersonal, communication, and collaboration skills, with the ability to work effectively with More ❯

provide professional advice, expertise, and support to grant recipients throughout all stages of their projects. We also offer insight, intelligence, and influence by sharing knowledge and lessons learnt from project delivery to help improve future schemes and policy development. We were created in 2004 and have been growing ever … and resources for staff. Innovate Solutions: Partner with HR to develop a catalogue of cutting-edge learning tools and materials. Stay Ahead: Keep your knowledge fresh on software capabilities and upcoming features, so Salix stays at the forefront of technology. What You'll Do Design and deliver training sessions … learning design and delivery, and skilled in simplifying the complex so that everyone thrives in the digital space. Key Skills include : Learning delivery and management Knowledge management and content creation This role aligns with the Skills Framework for the Information Age (SFIA) at level 4 competencies , making More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

and track incidents through to resolution, ensuring SLA compliance throughout. • Ensure requests are fulfilled promptly and updates are communicated to users. • Create and maintain knowledge base articles to improve service delivery. • Use knowledge management tools to share resolutions and prevent recurrence of known issues. • Identify trends in … incidents and assist in root-cause analysis investigations in line with Problem Management processes. • Support the Major Incident Management group during high priority incidents via effective triage, troubleshooting whilst ensuring minimal service disruption. • Act as the primary point of contact for incident and change notifications. • Provide clear and … professional updates to users, stakeholders, and management as required. • Utilise tools and processes to log, track, and manage IT assets and configuration items. • Cover a 24/7 365 rota as part of the service desk team working four from seven days a week in a structured pattern. Shifts More ❯

costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain … Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. … and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs More ❯

incidents or escalate as needed. Manage incidents through to resolution, ensuring SLA compliance. Fulfill requests promptly and communicate updates to users. Create and maintain knowledge base articles for service improvement. Share resolutions via knowledge management tools to prevent recurrence. Identify incident trends and assist in root-cause … analysis. Support Major Incident Management during high-priority incidents, ensuring minimal disruption. Act as the primary contact for incident and change notifications. Provide professional updates to users, stakeholders, and management. Log, track, and manage IT assets and configuration items using appropriate tools. Work on a 24/7 rota … covering shifts from 08:00-18:00, 12:30-22:30, and 22:30-08:00, four days a week. Knowledge, Skills and Experience Proven experience in IT support, preferably in a 24/7 environment. ITIL 4 Foundation certification or willingness to obtain. Knowledge of SFIA Levels More ❯

when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Key Responsibilities: Incident and Service Request Management: Respond to and resolve incoming incidents and service requests via phone, email, or ticketing system. Log all incidents accurately and in detail within the …/WAN performance. Assist with the configuration and troubleshooting of network devices like switches, routers, and access points under supervision. Microsoft Support: Handle account management tasks such as password resets, user provisioning, and permissions within Microsoft Active Directory and Office 365. Troubleshoot Microsoft Teams, Azure, and Office 365 related … unresolved or complex issues to 2nd/3rd line teams or 3rd parties with comprehensive notes and diagnostic information. Collaborate with colleagues to share knowledge and improve team performance. Knowledge Management and Improvement: Update and contribute to the knowledge base with common issues, troubleshooting steps, and More ❯

who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital … Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation … or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both More ❯

who’ll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You’ll lead the technical delivery and automation of services across the Digital … Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You’ll operate at the intersection of the business, focusing on technical optimisation … or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both More ❯

pipelines and Azure maturity planning Manage service requests and incidents via Cherwell (or similar ITSM platforms) Foster continuous improvement in documentation, change control, and knowledge management Collaborate with internal teams and vendors across regions to deliver seamless support What We’re Looking For: 5+ years in IT infrastructure … days ago Business Analyst – Digital Transformation Manchester Area, United Kingdom 2 weeks ago Manchester Area, United Kingdom 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr More ❯

its main retail fascia, JD Sports. The group now has over 800 stores and is continuing to grow. We instil our staff with the knowledge and training they need to fulfil challenging and rewarding careers. Our workforce is built on motivated self-starters and we encourage our people to … resolve hardware and/or software problems. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To arrange for external technical support where problems cannot be resolved in house. Work closely with the service support teams, development teams and … calls within the ITSM call logging tool. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Liaise and work with other JD Technical teams as required. Liaise with 3rd Party technical support teams when necessary. Document working procedures and More ❯

all levels. Relentless passion and drive to find and connect with the best talent. Proven experience in building and managing a diverse pipeline Expert knowledge and experience running searches with Boolean, Linked In and Entello. Exceptional organisational skills with attention to detail and excellent follow-through. Must have a … on lessons learned Development and maintenance of collateral to support proposals and marketing channels Pipeline and opportunity reporting Liaison with external and internal stakeholders Knowledge, Skills, Qualifications And Experience Degree educated (ideally English Literature) or journalistic/professional writing Experience in establishing, coordinating and updating Knowledge Management database systems Advanced MS Word skills and proficiency in MS Office Working knowledge of Microsoft Project and Microsoft Visio Knowledge of IT and Software systems Click Apply Now to register your details for our Technical Recruiter vacancy**.** To all recruitment agencies: Datasumi does not accept unsolicited More ❯

internal teams, service desks, and third-party suppliers to resolve issues and ensure smooth service delivery. Maintain documentation, user guides, and contribute to our knowledge management system. Support risk and continuity processes including disaster recovery planning and business continuity testing. Contribute to IT budgeting and represent third-line … degree or equivalent professional experience in IT systems administration. Proven experience supporting IT infrastructure and resolving complex incidents in a multi-vendor environment. Strong knowledge of Microsoft technologies, Azure, M365, and network storage systems. Experience with application configuration, software packaging, and automation tools. Proficient in managing access control and … IT security policies. Ability to work independently and collaboratively in a fast-paced support environment. Desirable: ITIL v4 Foundation certification. Experience with cloud infrastructure management and datacentre operations. Skills & Competencies Excellent problem-solving skills and technical acumen. Ability to communicate clearly with technical and non-technical stakeholders. Strong time More ❯

pipelines and Azure maturity planning Manage service requests and incidents via Cherwell (or similar ITSM platforms) Foster continuous improvement in documentation, change control, and knowledge management Collaborate with internal teams and vendors across regions to deliver seamless support What We’re Looking For: 5+ years in IT infrastructure More ❯

pipelines and Azure maturity planning Manage service requests and incidents via Cherwell (or similar ITSM platforms) Foster continuous improvement in documentation, change control, and knowledge management Collaborate with internal teams and vendors across regions to deliver seamless support What Were Looking For: 5+ years in IT infrastructure/ More ❯

pipelines and Azure maturity planning Manage service requests and incidents via Cherwell (or similar ITSM platforms) Foster continuous improvement in documentation, change control, and knowledge management Collaborate with internal teams and vendors across regions to deliver seamless support What We’re Looking For: 5+ years in IT infrastructure More ❯

and process efficiency. Spearhead the integration of new legal tech solutions, from requirements analysis to deployment, ensuring seamless adoption and maximum impact. Develop comprehensive knowledge management resources, including user manuals, training materials, and process documentation, to support legal technology initiatives. Deliver expert training and support to legal professionals … tangible improvements. A proactive self-starter who thrives in a fast-paced environment and is committed to driving change and delivering results. Exceptional project management skills, with experience in leading transformative initiatives within legal operations. Strong team player who has a growth mindset and a strong sense of integrity … workflow automation, and legal technology. Demonstrated experience with Power Platform and other automation tools to streamline legal processes. A track record of successful project management and change implementation in a legal operations context. Superior communication skills and the ability to collaborate effectively with a diverse range of stakeholders. A More ❯

monitor progress. Manage and improve tools, processes, and practices: Regularly assess current digital GTM capabilities, prioritize initiatives, evaluate new tools, and collaborate with the Knowledge Management team. Deliver training to ensure effective tool usage. Drive Analytics: Analyze usage data to identify trends and develop reporting frameworks. Align to … latest CRM and sales technology trends. Be a solution provider: Address customer needs proactively, uncover pain points, and develop value-adding solutions. Internal Stakeholder Management: Build effective cross-functional relationships, participate in global CRM governance, and coordinate with supply chain and other functions. Qualified candidate will have: Mandatory Requirements … or related technology discipline Experience with Data Analytics, Salesforce, CRM, and sales processes Strong analytical and problem-solving skills Excellent communication, collaboration, and stakeholder management skills Desired Requirements: Experience in GTM activities in EMEA Salesforce certifications (e.g., Admin, Sales Cloud Consultant) Ability to work independently and in teams Experience More ❯

take the lead in ensuring it delivers full valuesupporting process consistency, continuous improvement, and performance transparency across the operations function. Key Responsibilities ServiceNow Platform Management: Administer the system, identify opportunities to automate workflows, gather functional requirements, and coordinate system changes with third-party providers. System Optimisation: Lead ongoing improvements … KPIs, and monitoring capabilities to support data-driven decision-making. Customer Experience Enablement: Help drive exceptional customer service outcomes through process and system improvements. Knowledge Management: Support the creation and maintenance of knowledge articles that enhance internal learning, self-service, and customer deflection. Process Documentation & Governance: Build … and platform customisation. Solid understanding of service operations processes and how to map them into digital workflows. Financial acumen, with experience in budgeting, resource management, and business performance tracking. Comfortable with CRM, CSM, and related enterprise platforms. Benefits Performance-based bonus Salary sacrifice pension scheme Private medical insurance (single More ❯

of Technical Patterns that align with LBG Policy, Strategy. An opportunity has risen for a Infrastructure Engineer to join our Network Security and Traffic Management Lab within the Core Infrastructure Platform at Lloyds Banking Group. The focus of this role to provide support, guidance and delivery of Technical Patterns … Infra engineers. Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager. Helps others use and benefit from the existing knowledge management systems. Keeps track … of risk parameters and identifies and reports any major deviation to more senior colleagues while working within established risk management systems. Analyses specified problems and issues to find the best technical and/or professional solutions. Uses product specifications to design test procedures and standards. Why Lloyds Banking Group More ❯

and Daily Operations modules over a 2-year period. The project requires an experienced project manager to oversee the implementation, including functional, training, change management, business processes, integration, and HR aspects, in collaboration with GIRO, the software provider. The position is based in Manchester for a 2-year contract. … Missions Project Management and Budget Steering Manage the HASTUS implementation project and liaise with GIRO. Organize and participate in weekly meetings with GIRO and the central team. Lead weekly project committees and monthly steering committees involving key stakeholders. Manage project budget and schedule, including detailed GANT charts. Coordinate and … Drive Data and Interfaces projects, coordinating data collection and IT experts. Deployment Prepare deployment phases, including training end-users and drivers. Anticipate and support Knowledge Management initiatives post-implementation. Change Management Manage project visualization and performance indicators. Coordinate with HR on staffing and expertise development. Lead project More ❯

within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the … optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base. Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days … appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi More ❯