25 of 25 Knowledge Management Jobs in Scotland

engaging the Security Production Assurance & Compliance Lead as required Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence Review Service Provider capacity plan to ensure it … Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes Manage and develop the compliance for relevant … security domains using automation, digitisation, security by design and a customer focussed approach as appropriate, and formulate a service strategy and roadmap for these Knowledge/Skills Ability to create and maintain insightful dashboards (ideally via PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS More ❯

engaging the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it … Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance for relevant … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯

engaging the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it … Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance for relevant … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯

engaging the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it … Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance for relevant … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯

HMH is seeking an IT Client Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for end users at our Aberdeen site in Scotland, UK. Additionally, provide remote support to 2,100 employees across 30 locations in … various software, hardware, and networking issues. The technician will work alongside the ITSM Administrator to create/manage automated workflows, manage customer expectations, write knowledge base articles for internal and customer use, serve as a communication channel between customers and the IT organization, and aim for first-contact resolution. … The candidate should be experienced with Knowledge Centered Solutions and capable of delivering within that methodology, including creating process and technical documentation. Job Responsibilities Work with the senior IT Administrator to automate incident/request workflows. Assist as a junior administrator for the internal ITSM system hosted through Freshservice. More ❯

HR business leaders, tech teams, external stakeholders to ensure these systems effectively meet the needs of HR processes, such as HCM processes, payroll, performance management, benefits processes, along with personal data and information This is a chance to lead and evaluate current HR requirements to identify opportunities for enhancements … services. You’ll gather, document, and prioritize HR-related requirements for both ServiceNow and Workday platforms, specifically for modules such as Workday Human Capital Management, payroll, talent acquisition, performance management, and employee lifecycle. You’ll also: Develop clear, comprehensive documentation including business requirements, functional specifications, and user stories … addition, you’ll have: Experience in HR processes, ideally in the HCM space Prior experience with ServiceNow HR Service Delivery modules such as Case Management, Knowledge Management Experience of Customer or Colleague Journey Development Strong interpersonal, communication, and collaboration skills, with the ability to work effectively with More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain … Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. … and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs More ❯

or workshops) to support continuity and establish trust with the client. Maintain visibility on engagements to provide on-going ad-hoc support where necessary. Knowledge Management & Continuous Improvement Capture lessons learned from pre-sales efforts and delivery outcomes to refine approaches and improve future engagements. Contribute to the … evolution of the Data Practice by maintaining knowledge and promoting awareness of emerging tools, platforms, and methods in the data space. Share knowledge across the organisation through internal communities, collateral, and training support. Strategic Mindset Contribute to the shaping of Version 1’s Data go-to-market strategy … Data Lead in recognising emerging vendors and strategic plays that align with client needs and Version 1 capabilities. Qualifications Expected Experience & Skills Data Solution Knowledge Working knowledge of modern data architectures, vendor data platforms (e.g., Azure, AWS, GCP), and data disciplines (e.g., engineering, data lakes, data warehousing, analytics More ❯

or two days) in our Edinburgh office. About this opportunity... Exciting opportunity for a Senior Technical Application Specialist to join the Planning, Analytics, Management Reporting and Cost Management Lab in the Finance Platform. You'll be an experienced Oracle EPM specialist capable of handling complex projects and mentoring … of dentifying shortcomings and suggest improvements to existing processes, systems and procedures Proven track record of delivering prescribed outcomes for Oracle EPM within established knowledge management systems. Defines, delivers, and adapts Oracle EPM Cloud to meet customer needs by selecting the best possible approaches available within established systems. … the best technical and/or professional solutions. It would be great if you also had... Understanding of OIC and application integrations Good working knowledge of Apache Groovy About working for us... Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society More ❯

development and maintenance of scalable and reliable software applications using Java/Spring, Node.js, and React Support and enable others in leveraging data and knowledge management systems effectively Contribute to the continuous improvement of existing systems, processes, and procedures by identifying inefficiencies and participating in change initiatives Collaborate … protocols Monitor key risk parameters and report deviations to senior engineers Engage in structured learning opportunities and on-the-job training while sharing acquired knowledge with peers Apply existing processes, procedures, and precedents to interpret data and assist in decision-making Requirements Minimum of 1-2 years of professional … Scotland, United Kingdom 3 weeks ago Edinburgh, Scotland, United Kingdom 2 weeks ago Edinburgh, Scotland, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr More ❯

or two days) in our Edinburgh office. About this opportunity Exciting opportunity for a Senior Technical Application Specialist to join the Planning, Analytics, Management Reporting and Cost Management Lab in the Finance Platform. You'll be an experienced Oracle EPM specialist capable of handling complex projects and mentoring … of dentifying shortcomings and suggest improvements to existing processes, systems and procedures Proven track record of delivering prescribed outcomes for Oracle EPM within established knowledge management systems. Defines, delivers, and adapts Oracle EPM Cloud to meet customer needs by selecting the best possible approaches available within established systems. … the best technical and/or professional solutions. It would be great if you also had Understanding of OIC and application integrations Good working knowledge of Apache Groovy About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society More ❯

Escalation: Liaise with wider Operational teams to escalate unresolved issues, support change implementations and ensure sooth delivery of IT Service to the business. Documentation & Knowledge Management: Create and update support documentation related to technical solutions, onboarding & offboarding checklists and known issues to support knowledge sharing and process … Mechanical Engineer - HVAC/Data Centres Glasgow, Scotland, United Kingdom 2 weeks ago Glasgow, Scotland, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr More ❯

a future spec for the BYOD currently being discussed. Ability to stay current with the latest IT trends and technologies, and to leverage this knowledge to drive continuous improvement. Act as a primary point of contact for IT issues and service requests. Maintain a high level of customer service … ability to interact effectively with end users at all levels. Proficiency in service desk software and tools, including ticketing systems, remote support tools, and knowledge management platforms. Proficiency in Office 365. Please note, Office-based cover 5 days a week will be expected by the team More ❯

between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and change management Maintain …/OLAs are consistently met Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven experience managing application support teams in a complex, fast-paced environment … A strong background in ITIL frameworks, ideally with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership A passion for improving healthcare through technology #J-18808-Ljbffr More ❯

of Technical Patterns that align with LBG Policy, Strategy. An opportunity has risen for a Infrastructure Engineer to join our Network Security and Traffic Management Lab within the Core Infrastructure Platform at Lloyds Banking Group. The focus of this role to provide support, guidance and delivery of Technical Patterns … Infra engineers. Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager. Helps others use and benefit from the existing knowledge management systems. Keeps track … of risk parameters and identifies and reports any major deviation to more senior colleagues while working within established risk management systems. Analyses specified problems and issues to find the best technical and/or professional solutions. Uses product specifications to design test procedures and standards. Why Lloyds Banking Group More ❯

fun, work with like-minded people, and further your career in a high-quality environment. Technical/Legal Skills Demonstrates appropriate range of legal knowledge and, with assistance, can identify issues outside their expertise and seek appropriate assistance. Obtains relevant information to complete task. Produces a solution best addressing … to comply with formalities required in connection with spoken and written advocacy and to deal with witnesses and opposing arguments effectively. Business/Work Management Identifies strategies to manage work in order to attain objectives within agreed timescales and budgets. Keeps all clients and colleagues up-to-date with … all firm policies and procedures, including financial. Implements improvements in working methods. Prepares well for meetings. Makes effective use of the firm’s information management systems, and complies with all legal and regulatory requirements. Business Development & Client Relationship Management Communicates clearly with prospective and current clients in all More ❯

of Technical Patterns that align with LBG Policy, Strategy. An opportunity has risen for a Infrastructure Engineer to join our Network Security and Traffic Management Lab within the Core Infrastructure Platform at Lloyds Banking Group. The focus of this role to provide support, guidance and delivery of Technical Patterns … Infra engineers. Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager. Helps others use and benefit from the existing knowledge management systems. Keeps track … of risk parameters and identifies and reports any major deviation to more senior colleagues while working within established risk management systems. Analyses specified problems and issues to find the best technical and/or professional solutions. Uses product specifications to design test procedures and standards. Why Lloyds Banking Group More ❯

infrastructure-related projects and vendor contracts to meet business needs What we're looking for: 3+ years in Service Delivery, Site Reliability, or Incident Management roles Strong understanding of infrastructure (e.g. VMs, containers, patching, certificates) Confident user of Jira and Confluence for incident, change, and knowledge management … months ago Business Analyst or Project Manager (Change/Transformation) - Financial Services Edinburgh, Scotland, United Kingdom 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

our immune analytics platform (e.g., prediction, signature interpretation, batch and drift monitoring and correction) Help shape internal standards for data documentation , reproducibility , and metadata management Potential to carve out ownership over a specific domain: e.g., model validation, ontologies, scientific interfaces You Might Be a Fit If You: Have … sequencing or other high-dimensional single-cell assays Familiarity with batch effect correction, signal drift, or statistical learning in low-n cohorts Exposure to knowledge management systems, ontologies, or scientific metadata AWS/SageMaker, Kedro and/or Dagster tooling or containerised workflows (Docker, CI/CD) What More ❯

competitive salaries, career opportunities, and a wide range of benefits. Your role will focus on integrating best practices from software development into scientific data management to drive NPL's Scientific Digital Transformation. Working alongside leading scientists at NPL and our partners in academia and industry, you will help advance … to integrating analytical tools. Responsibilities include developing data architectures, protocols, and software tools to promote the FAIR principles (Findable, Accessible, Interoperable, Reusable) and enabling knowledge representation and reasoning. We seek self-motivated individuals capable of supporting the data needs of multiple teams and platforms. You will be involved in … a range of knowledge management projects across different science and industry domains, such as: Developing ontologies to support automation in advanced manufacturing Creating data structures and storage architectures for advanced materials Defining data quality metrics for medical datasets used in machine learning Building information models to represent scientific More ❯

of the team, who will provide guidance and insight in the deal environment. This will provide you with the opportunity to build your transactions knowledge and further develop your technology skills base. Providing insights on technology aspects of the deal that are relevant to the client and readers of … plans. You will support the Manager on both small and large projects in a client-facing role. You will be expected to support the management and performance development of junior team members as well as supporting the Manager and Associate Director in day-to-day project activities. What will … of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders To discuss this or wider Deal More ❯