1 to 25 of 99 Knowledge Management Jobs in the UK

Description This position provides the opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication … and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and concise content. You'll identify areas where effective training, communications, resources, and tools will help … performance, efficiencies, and user experience. You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver clear, targeted, and compelling messages More ❯

through effective triage and coordination with cross-functional teams. You will interact closely with both IT professionals and business users to resolve functional issues while adhering to robust service management protocols. By participating in shift rotations and following best practices in incident management, you will help guarantee uninterrupted production processes. Your ability to communicate effectively with suppliers, OEMs … SMEs, and internal stakeholders will be essential in driving successful outcomes. Additionally, you will contribute to knowledge sharing within your team by documenting solutions and assisting in operational reporting. This role offers you the chance to develop deep expertise in industrial automation while working collaboratively within a supportive environment that values your contribution. * Monitor day-to-day incidents on … minimise disruption to manufacturing operations.* Engage directly with IT and business users to address functional issues related to manufacturing execution systems (MES) and production line devices.* Follow established service management processes such as Incident Management, Change Management, Capacity Management, Problem Management, and Service Level Management to maintain high standards of delivery.* Maintain agreed service More ❯

Role Introduction We are seeking a strategic and hands-on ServiceNow Architect to take on a Player-Manager role - combining hands-on technical leadership with line management responsibilities. You will lead the design, governance, and continuous improvement of our ServiceNow platform. The ideal candidate will have deep expertise in ITSM, ITOM, and CSM , with strong working knowledge across … other ServiceNow modules like HRSD, App Engine, APM, SecOps, Knowledge Management, and Platform Automation. This is a critical leadership role shaping the architecture and roadmap of our core operational platform, enabling service excellence, automation, and customer-centric outcomes. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow … customisation of ServiceNow modules, ITSM, CSM and ITOM, to meet business requirements. Identify and implement opportunities to streamline repeatable processes eg. Onboarding, incident triage, request fulfilment. Support initiatives around Knowledge Management, Operational Reporting and data driven decision making. Document, review and approve technical designs, integration blueprints, and automation flows (e.g., Flow Designer, Integration Hub). Design, document and More ❯

Associate Director, Data Management page is loaded Associate Director, Data Management Apply locations Reading, Berkshire, United Kingdom time type Full time posted on Posted Today job requisition id R PURPOSE Establish a Lead Support Office framework to embed customer process/system/standards knowledge and support the institution of new customer lead roles at IQVIA for … a large DM FSP. Where applicable, performs and oversees data management activities in order to provide high quality data that meets client/project needs. Ensures that data is processed and tracked in alignment with regulatory and quality standards. RESPONSIBILITIES Establish knowledge management structures to embed the knowledge of customer process/systems/standards with … and maintain structures for mentoring and coaching, focusing on development and effectiveness of customer lead roles Manage SME network, including responsibility for SME development and effectiveness Establish and lead Knowledge Management Forums, lessons learned, CAPAs and best practices Works with customer to develops tools and guidance to navigate and find information in customer process/systems/standards More ❯

Junior Systems Analyst - Knowledge Platforms A global law firm has a requirement for a Junior Systems Analyst to join their Knowledge Management team and assume a role in which the successful candidate will be acting as a conduit between lawyers, stakeholders and technology functions as a part of the firms continuous improvement programme aligned to Knowledge … and responsibilities in this Junior Systems Analyst role include, but are not limited to: Acting as subject matter expert in BAU and project team meetings related to development of Knowledge Systems Developing an in-depth understanding of a variety of systems relating to Knowledge Management in the firm Ensure that data in Knowledge Systems is fit … for purpose and classified appropriately Acting as a conduit between multiple stakeholders to communicate strategy, timelines, objectives and to define and relay user requirements Work with Knowledge Lawyers and technical teams to develop artificial intelligence-based processes for the identification, classification, and extraction of data from the firm’s collection of legal documents The creation, dissemination, and maintenance of More ❯

Service Analyst supports the operational delivery of services to customers, ensuring services meet business rules and performance standards. The role focuses on customer support, continuous service improvement, and effective knowledge management to enhance service delivery. Key Responsibilities: Provide advice, support, guidance, and training to customers. Develop SME knowledge in relevant products and codes. Research and understand rules … externally. Maintain a customer-oriented approach in all activities. Keep customers informed of industry developments. Review and improve processes and procedures. Drive continuous service improvement. Document processes and update knowledge management content. Capabilities and Competencies: Proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to communicate complex queries clearly to diverse audiences. Alignment with Elexon's values: customer … Ability to understand, simplify, and communicate processes. Flexibility to manage a varied workload. Proactive ownership of tasks and adaptability to priorities. Ability to build positive relationships with customers. Developing knowledge of GB electricity market arrangements, BSC procedures, and roles within the BSC governance structure. Experience in customer service. Presentation skills. Knowledge management content creation. ITIL certification is More ❯

Equity Derivatives Production Support - SVP Citi London, United Kingdom Apply now Posted 3 hours ago Permanent Competitive The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team … of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally … and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth More ❯

us as a Lead Security Architect to play a key role in our security architecture function at an exciting time. Are you a proactive problem solver with strong stakeholder management skills? This could be the role for you! You'll take responsibility for the security solutions and Security architecture for applications, information and infrastructure. Providing advice, guidance and consultancy … value and identifying opportunities to enhance security capabilities for products and services used within the organisation. 6. Responsible for the security blueprint solutions for complex protective and vulnerability security management of both physical and data assets clearly defining the as-is and to-be security architectures and document the transition to the to-be solution and its integration in … the overall Enterprise and Security Architecture blueprints. Staff Management 7. Management of staff including all line management responsibilities, performance management, appraisals, disciplinary, and standard HR processes for Security operations.8. Undertake recruitment and selection in line with organisational processes and participate in the implementation and delivery of initiatives to secure suitable resources, increase skills levels and develop More ❯

and more. You will interact regularly with both IT professionals and business users to understand their needs and deliver solutions that keep operations running efficiently. By following robust service management protocols-including incident response, change control, capacity planning, problem analysis, service level management, and knowledge documentation-you will help uphold the highest standards of service delivery. Your … to manufacturing operations.* Engage with both IT and business users to address functional issues related to manufacturing systems and provide clear communication throughout the incident lifecycle.* Follow established service management processes including Incident, Change, Capacity, Problem Management, Service Level Management (SLM), and Knowledge Management to maintain high standards of delivery.* Maintain agreed Service Level Agreements … to the operating model to guarantee consistent support coverage across all required hours.* Collaborate with subject matter experts (SMEs) on complex functional issues to facilitate effective problem-solving and knowledge transfer.* Coordinate communications between suppliers, original equipment manufacturers (OEMs), business stakeholders, and internal teams for seamless issue resolution within your area of responsibility.* Share regular updates with stakeholders and More ❯

growth, and commercial viability. Develops and manages effective working relationships with internal stakeholders and external vendors across global locations. Develops, implements, and optimizes tools, processes, and practices for product management function to enhance operational efficiency and scalability. Oversees product management documentation, knowledge management, and tooling (e.g., Jira, Notion). Partners with stakeholders to define key performance … team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies. Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters. Assess and ensure appropriate staffing levels. Conducts … Computer Science, Biomedical Engineering, or related technical or scientific field is strongly preferred. A master's or other advanced degree is a plus. Minimum eight (8) years in product management with demonstrable success owning full product lifecycle in a startup or scale-up environment. Minimum five (5) years in a leadership or management role. Experience delivering physical and More ❯

Knowledge Officer We are recruiting for a public body dedicated to regulatory excellence and continuous improvement. Our client is establishing a new knowledge management function within their organisation, aiming to create a best-in-class environment that supports high-quality decision-making and efficient access to essential resources. This is a fabulous opportunity to work under a … new KM function. The team work in the central London office, typically one day a week on Thursdays with the rest remotely. Key Responsibilities Assist in organising and managing knowledge across regulatory decision-making teams throughout the information lifecycle. Contribute to developing and deploying a taxonomy to enhance the searchability of knowledge within supported systems. Foster a culture … of knowledge sharing by facilitating forums, training sessions, and collaboration initiatives. Monitor relevant news, publications, and legal developments, curating and sharing updates with teams. Manage online legal research subscriptions and liaise with legal teams to ensure access to relevant research tools. Organise and deliver induction and refresher training on KM resources, ensuring accurate recording of training attendance. Support the More ❯

Who are we? Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals. Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over … and many others. For more information, visit our company's website at About the role We're redefining veterinary software with Provet Cloud - a market-leading, cloud-based practice management system. We are seeking an experienced and results-driven Head of Support to lead our customer support organisation and drive exceptional service delivery across our global customer base. In … support leader who is passionate about building high-performing teams, implementing best practices, and delivering measurable results in customer satisfaction and operational efficiency! Your key responsibilities include: Team Leadership & Management: Build, lead, and scale our global support organisation, including hiring, developing, and retaining top talent across multiple time zones and markets. Customer Satisfaction Excellence: Drive continuous improvement in Customer More ❯

as defined by GCAP Joint Venture leadership and the GCAP CDIO upon appointment Your skills and experiences: Essential A Bachelor’s degree (or higher) in Data Science, Information Technology, Knowledge Management, or a related STEM discipline is required Experience in data storage design, management, and the development and auditing of data archiving policies Strong expertise in knowledge management systems, information management, and the secure handling and movement of data across enterprise environments Desirable Knowledge of data storage systems, including RDBMS (e.g., MySQL, PostgreSQL), NoSQL (e.g., MongoDB, Cassandra), and data warehouse solutions (e.g., Amazon Redshift, Google BigQuery) Familiarity with data exchange technologies and protocols such as APIs, ETL processes, and data replication Understanding of More ❯

challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team … Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and … team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net More ❯

delivered and measured. Work in a high-growth environment, selling a world-class multi-tenant cloud software application Represent a product set that is at the forefront of project management, resource management, knowledge management, and collaboration technology What you Bring to the Role Minimum 10+ years experience of quota carrying complex application software (SaaS preferred) sales … Strong organizational skills while maintaining accurate weekly sales forecast. Innovative, competent with proven success in building relationships within existing and targeted accounts. Strong work ethic, self-discipline and time management skills. Achieve or exceed quarterly goals and production levels as defined by sales management. Additional Experience Experience running online presentations (Zoom, Google Hangouts, etc) Working knowledge of or More ❯

and transformation Roadmap based on client requirements and strategies. Design Finance data model and data architecture for Finance functions (e.g. accounting and reporting, planning and forecasting, treasury and cash management, etc). Design and build Finance data products; develop data onboarding and integration strategy to streamline Finance processes and Finance reporting. Design, build and implement ERP/EPM modules … where applicable, and lead their implementation to enhance efficiency in Finance processes. Advise clients on vendor selection to support Finance use cases and ensure alignment with business needs. Project management of the transformation projects in Finance functions. Developing and pitching proposals to a client which demonstrate a clear understanding of their business and how KPMG can support them. Contributing … the Finance Data practice through the creation of new propositions and products. Leading project team, including directing the day-to-day workloads and reviewing outputs from team members Engagement Management role, with responsibility for project-level budgeting, resourcing, risk management, WIP management, and scope management Driving consistency and quality for the practice through contributing to knowledge More ❯

your part as a Senior Business Analyst. The role As a Senior Business Analyst, you'll have a role that's out of the ordinary. You'll deliver specialist knowledge management and technical expertise to enhance products and technologies supporting both internal and external Royal Navy stakeholders. Day-to-day, you will be actively seeking new knowledge … system design Developing system models and using design tools (Various methods and notation such as UML, enterprise architecture frameworks, etc.) Previous demonstrable experience with Digital Manufacturing Systems, Product Lifecycle Management systems would be an advantage. Information knowledge management and mentorship skills. Qualifications for the Senior Business Analyst An education to degree level in an IT related discipline … thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Job Segment: Information Technology, IT Architecture, Business Analyst, PLM, CSR, Technology, Management More ❯

who can take full ownership of: Keeping the agency running smoothly day-to-day (managing team availability, project tools and internal processes) Overseeing the production workflow (task scheduling and management, production coordination) Internal admin (project reporting, knowledge management and light HR support) This role will be a key position in the business - the glue that holds our … admin Manage resource and capacity planning in Asana Support finance admin by tracking project hours in Timely and generating project spend reports Coordinate team meetings and availability Support people management by helping onboard freelancers and new Bundlers Own core business tools , including Asana, Slack, Timely, Google Drive, Notion and Reach 360 (our Learning Management System) to ensure they … re well-organised and optimised for our team Own knowledge management to keep internal and strategy documents organised in Notion Manage software and tool subscriptions Take on recurring admin tasks that free up the Managing Director's time Process and workflow improvement Identify bottlenecks in project workflows and internal operations, and improve how we work Create clear, repeatable More ❯

incident monitoring and resolution (ServiceNow preferred) Interaction with client (IT & Business users) on functional issues Triaging of issues and coordination with cross-functional teams for timely resolution Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring quality of delivery at all times Adhere to shift rotation plan and operating model Interaction with … SMEs on functional issues Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area Track and report progress to stakeholders Key Skills/Knowledge/Experience (Up to 10): IT endpoint knowledge, applicable on production lines, plus endpoint support Knowledge on manufacturing shop floor systems, line-side IT devices (printers, scanners, MRTs etc.), barcode … scanners/printers, smart devices, and touchpoints Interaction with team members for knowledge sharing, knowledge transition, and issue resolution Stakeholder management; share regular updates and assist in preparing operational reports Triaging of issues and coordination with cross-functional teams for timely resolution Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

Solution Consultant, Engineering Information Management Hybrid, UK About the role The Idox Group is an AIM-listed plc, a multinational company with a UK HQ and an international outlook. We build software for government and industry to work better and comply with regulations, and are market leaders, with a broad portfolio of Products and providing services built on insight … to provide a sustainable career path in international business and technology. Reporting to the Global Delivery Manager, you will also be designing, implementing and training on Idox Engineering Information Management (EIM) software designed to facilitate project collaboration and ensure the accuracy and integrity of information on complex capital projects, for example oil and gas, renewable energy, manufacturing and construction … sectors. Bringing the power of digital to engineering and construction, our on-premise and cloud-based solutions enable the efficient build and management of critical assets and infrastructure through better data integrity, easier collaboration and tighter control of costs. Please follow the link for more information: www.idoxgroup.com/solutions/engineering-construction-and-asset-operations With Idox, you will More ❯

managing the funding schemes, we provide professional advice, expertise, and support to grant recipients throughout all stages of their projects. We also offer insight, intelligence, and influence by sharing knowledge and lessons learnt from project delivery to help improve future schemes and policy development. We were created in 2004 and have been growing ever since. We now employ … and delivering tailored learning experiences and resources for staff. Innovate Solutions: Partner with HR to develop a catalogue of cutting-edge learning tools and materials. Stay Ahead: Keep your knowledge fresh on software capabilities and upcoming features, so Salix stays at the forefront of technology. What You'll Do Design and deliver training sessions for groups and individuals, ensuring … in learning design and delivery, and skilled in simplifying the complex so that everyone thrives in the digital space. Key Skills include : Learning design and development Learning delivery and management Knowledge management and content creation This role aligns with the Skills Framework for the Information Age (SFIA) at level 4 competencies , making it an excellent fit for More ❯

operational metrics around operational support matters - Provide input into strategic decision making through research and experience - Provide input for new process and policy design activities - Ensure thorough documentation and knowledge management practices are adhered to as a matter of course - Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently … PoC support for new service enablement activities - Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical - Facilitate the deployment and release management of IT infrastructure as required Operational Management The role will: - Provide 3rd line support for Infrastructure services as needed - Assist colleagues in problem management activities as a … maintain services (i.e., patching, configuration changes etc.) - Liaise with internal and external service providers, users and customers when required - Adhere to company and departmental processes and policies for the management of IT services - Provide situation appropriate leadership in all internal and external engagements Essential Experience - Minimum of five years working in an Infrastructure Services role, preferably in structured, managed More ❯

the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI … utilization , resourcing and finance management. You will deliver on these goals through working directly with our Advisory Partners and Project Leaders to uphold principles of delivery hygiene and resource management across the entire People Advisory Services book of work. Key Responsibilities Lead day-to-day operations of our people advisory practice, ensuring efficient resource allocation, project delivery excellence, and … models, and utilization targets Partner with finance to manage practice economics including billing rates, revenue forecasting, resource planning, and profitability analysis Build and lead internal operational teams (Business Development, Knowledge Management, etc.) Implement systems and technologies to support practice operations and client service delivery Drive continuous improvement initiatives to enhance operational efficiency Strategic Development Identify market opportunities and More ❯