23 of 23 Knowledge Management Jobs in the West Midlands

Head of Knowledge Management £65,000 to £85,000 basic salary per annum plus an excellent benefits package including bonus, pension, 25 days holiday (can buy up to 10 additional days), two wellness days, healthcare, life insurance, income protection, hybrid working (two days on site), and more. … client, a leading UK law firm ranked as one of the best companies to work for in the country, is seeking a Head of Knowledge Management to establish and develop a modern Knowledge Management function across the firm. This is a rare opportunity to take ownership ...

ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services … missions and results Develop and maintain Infrastructure and Operations strategies and technology roadmaps aligned to business objectives, growth plans and investment priorities. Lead the management and continuous improvement of enterprise infrastructure services, ensuring the availability, performance, resilience and security of network, compute, storage, backup and cloud platforms. ...

across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some of which require complex catalogue development experience and knowledge. Creating ...

United Kingdom/London, United Kingdom/Manchester, United Kingdom Location/s: Manchester, London, Birmingham, Leeds; UK Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting … where people come to be brilliant. About the business unit Mott MacDonald’s Advisory and Programme Delivery(APD) unit delivers both project, programme & commercial management (PPCM) services and advisory solutions across the built environment, defence, energy, water, environmental, transportation, health and care sectors. We deliver tailored solutions that directly ...

Head of Knowledge Management £65,000 to £85,000 basic salary per annum plus an excellent benefits package including bonus, pension, 25 days holiday (can buy up to 10 additional days), two wellness days, healthcare, life insurance, income protection, hybrid working (two days on site), and more click ...

based on value, risk and business priority. Service governance and ITSM maturity: Own the ITSM roadmap and governance model, including incident, problem, request, change, knowledge, asset, configuration and service transition practices, ensuring standards are embedded and continuously improved. Operational readiness and change adoption: Ensure new stores, gyms, offices, platforms … technology changes transition smoothly into support with clear support models, training, ownership, knowledge, service acceptance criteria and hyper-care plans. Risk, resilience and security: Work with Cybersecurity, Infrastructure, Systems and Business Systems teams to identify and mitigate service risks, strengthen controls, improve resilience and ensure operational processes protect systems ...

spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting … span><\/p> <\/span><\/p> Community Strategy <\/span><\/span><\/li> Customer Education & Content <\/span><\/span><\/li> Knowledge Management <\/span><\/span><\/li> Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing <\/span><\/span><\/ ...

believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide. We possess a range of specialist skills to support our civil engineering and infrastructure activities … users, providing guidance, support and training to maximise the value of core business applications and collaboration platforms. The successful candidate will maintain knowledge resources, develop user communications, deliver training and workshops and provide expert advice to ensure users can effectively leverage available technology to improve productivity and collaboration. Working ...

Digital Workplace solutions. Implement intelligent employee self-service capabilities. Develop Copilot-enabled workflows to improve productivity. Improve workplace experience through AI-driven support and knowledge management. Service Desk Automation Develop AI solutions for: Ticket summarisation Automated ticket classification Knowledge article generation Self-healing automation Intelligent incident routing Virtual … platforms. AI Governance & Operations Apply Responsible AI principles. Support security, privacy and governance requirements. Monitor AI solution performance and optimise solutions. Support AI lifecycle management and operational excellence. Ensure AI automation solutions are reliable, scalable and maintainable. Required Technical Skills AI & Generative AI Azure OpenAI Services GPT/ ...

specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. … recovery activities. Become a trusted operational contact for key Managed Service customers. Deliver service reviews, performance reporting and continual service improvement initiatives. Drive problem management and root cause analysis to reduce recurring issues. Service Improvement Assess the current operation and build a practical roadmap for continual improvement. Improve HaloPSA ...

agent experiences that understand colleague intent and facilitate seamless interactions. - Establish effective fallback and escalation processes for when AI agents require human intervention. Knowledge and Workflow Management: - Collaborate with technology teams to connect AI agents to approved knowledge sources and workflows while ensuring compliance with data protection … identity controls. - Drive improvements in knowledge management practises to enhance AI search and summarisation capabilities. Evaluation and Continuous Improvement: - Define and track product measures, using analytics and feedback to continuously enhance AI performance and user satisfaction. - Foster adoption of AI agents within the organisation by collaborating with service ...

agent experiences that understand colleague intent and facilitate seamless interactions. - Establish effective fallback and escalation processes for when AI agents require human intervention. Knowledge and Workflow Management: - Collaborate with technology teams to connect AI agents to approved knowledge sources and workflows while ensuring compliance with data protection … identity controls. - Drive improvements in knowledge management practises to enhance AI search and summarisation capabilities. Evaluation and Continuous Improvement: - Define and track product measures, using analytics and feedback to continuously enhance AI performance and user satisfaction. - Foster adoption of AI agents within the organisation by collaborating with service ...

range of healthcare organisations. Actively identifying and progressing healthcare business development opportunities, as well as managing sales activities such as responding to RFPs, bid management, proposal writing and client presentations. Developing internal networks and maintaining excellent relationships with colleagues across KPMG, particularly across cyber, digital health, transformation, cloud, data … risk and public sector teams. Coaching and developing team members as part of our overall performance management process or on specific engagements, with a focus on building commercially confident, technically credible and sector-aware talent. Contributing to practice management, including training, knowledge management, thought leadership, propositions ...

Manager to take ownership of the day-to-day delivery of IT services within a large, operationally critical environment. This is primarily a service management and operational leadership role , rather than a major transformation position. You will inherit an established service and be responsible for ensuring it continues … Service Delivery , covering Service Desk, second-line support, application support and wider operational services. Lead and develop technical support teams, including performance management, appraisals, staff development and recruitment . Manage and continually improve core ITIL processes , including Incident, Problem, Change, Request and Service Management. Monitor service performance against agreed ...

Invest in us andwe’llinvest in you!. Job Description The Change Manager works within multidisciplinary delivery teams to plan and execute structured change management activity across large-scale transformation programmes. You'll help embed new ways of working and ensure change lands effectively and sustainably for the people … affects, working closely with senior change leads, programme teams and business stakeholders. Our Change Managers are “T-shaped” by design: with expertise in Change Management, and with evolving breadth across Organisational Design and AI. As a Change Manager, you'll typically be embedded within a large-scale transformation programme ...

availability and performance of the environments, enabling engineering teams to work efficiently and without disruption. The role combines hands‐on technical work, proactive system management, and close collaboration with application, database, network, and security teams. You will support the implementation and ongoing operation of Siemens PLM Software solutions, helping … Polarion ALM. As a technical expert, you will continuously contribute to the documentation and further development of best practices and the expansion of our knowledge database. Within your projects, you will support your sales and pre-sales colleagues in developing new sales opportunities. In addition to the content-related ...

minimising operational risk Provide evidence-based recommendations on rollout strategies, early-life support and service acceptance criteria Build strong relationships with delivery teams, service management, technical specialists and suppliers to enable effective collaboration Identify, manage and mitigate risks, issues and dependencies across service transitions Coordinate onboarding of services into … service transition activities ensuring new or changed services meet defined entry and exit criteria Embed ITIL-aligned service transition processes, including change, release and knowledge management Ensure service documentation (e.g. support models, runbooks, SLAs) is complete and approved prior to go-live Stakeholder Engagement Engage with a wide ...

scale the practice, including recruiting and developing specialists in digital health, adoption, change, technology implementation, benefits delivery and healthcare transformation. Contribute to practice management, including proposition development, thought leadership, knowledge management, reusable delivery assets, training and market eminence. Reporting to the Lead Digital Healthcare Partner, the Director … Chief Clinical Information Officer, Chief Nursing Information Officer, Medical Director and board level. Providing leadership across delivery teams to ensure strong programme governance, risk management, commercial control, quality, stakeholder alignment and outcome delivery. Coaching and developing team members, with a focus on building digitally confident, healthcare-literate and commercially ...

availability and performance of the environments, enabling engineering teams to work efficiently and without disruption. The role combines hands‐on technical work, proactive system management, and close collaboration with application, database, network, and security teams. You will support the implementation and ongoing operation of Siemens PLM Software solutions, helping … issues and sophisticated system integrations. Develop and provide effective workarounds for critical system problems to minimize operational impact. Contribute to and maintain a comprehensive Knowledge Management database, documenting solutions and best practices for future reference. On‐Call Support This role requires on-call availability in a rotating model ...

devices, networks, Wi-Fi and printing issues. Replace, move, reconnect and physically install IT equipment where required. Follow established technical documentation, deployment processes and knowledge-base instructions. Maintain accurate records of work completed, equipment deployed and unresolved issues. Escalate more complex incidents appropriately, providing clear diagnostic information. Communicate professionally … succeed Previous experience working in a first-line IT support or field engineering role. Practical experience delivering Microsoft 365 deployments or migrations. Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Intune. Good working knowledge of Windows laptops and desktop computers. Strong hardware and software ...

daily status calls, coordinate executive bridges, assess risks and help ensure regulatory compliance. You will also contribute to business continuity planning, disaster recovery, and knowledge management while collaborating with cross-functional teams to deliver #J-18808-Ljbffr ...

TransformationDeliver AI-powered Digital Workplace solutions.Implement intelligent employee self-service capabilities.Develop Copilot-enabled workflows to improve productivity.Improve workplace experience through AI-driven support and knowledge management.Service Desk AutomationDevelop AI solutions for:Ticket summarisationAutomated ticket classificationKnowledge article generationSelf-healing automationIntelligent incident routingVirtual support assistantsPredictive support capabilitiesIntegration & DevelopmentIntegrate AI solutions with … between AI solutions and enterprise platforms.AI Governance & OperationsApply Responsible AI principles.Support security, privacy and governance requirements.Monitor AI solution performance and optimise solutions.Support AI lifecycle management and operational excellence.Ensure AI automation solutions are reliable, scalable and maintainable.Required Technical SkillsAI & Generative AIAzure OpenAI ServicesGPT/LLM modelsRAGPrompt EngineeringAI Agents/Agentic ...

Problem Lead Compass Group UK & Ireland | Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring incidents, reducing business … improving service reliability. You will turn incident trends, major incident findings and known errors into structured, evidence-based corrective action. Working across Incident Management, SRE, Engineering, Infrastructure & Cloud, Change, Product and Service Ownership, you will establish a proactive problem management approach that identifies underlying causes, strengthens accountability ...