1 to 25 of 71 Knowledge Management Jobs in England

Head of Knowledge Management £65,000 to £85,000 basic salary per annum plus an excellent benefits package including bonus, pension, 25 days holiday (can buy up to 10 additional days), two wellness days, healthcare, life insurance, income protection, hybrid working (two days on site), and more. … client, a leading UK law firm ranked as one of the best companies to work for in the country, is seeking a Head of Knowledge Management to establish and develop a modern Knowledge Management function across the firm. This is a rare opportunity to take ownership ...

Information & Knowledge Management Specialist Reading 6-month contract Paying up to £550p/d (Inside IR35) Please note - Due to the nature of the work, you'll be required to already hold or be eligible to obtain a high level of UK Security Clearance Overview: We are seeking … experienced Information & Knowledge Management Specialist to help establish and govern information and knowledge management practices within a highly regulated environment. You'll work closely with business, digital, and compliance teams to ensure information is managed securely, consistently, and in line with organisational and regulatory requirements. Responsibilities ...

working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title : Knowledge Management Business Partner - Europe Reporting To: Director, Knowledge Management Work Schedule: Onsite Tewkesbury, GBR Moogs Corporate Group is seeking a Knowledge Management (KM) Regional Business Partner in Tewkesbury or Wolverhampton, UK to join the Knowledge Management Organization. In this role, you will be responsible for driving knowledge management initiatives across all Moog business units in the European region. You will support strategic priorities defined ...

Practice Operations Lead, Legal Knowledge Management & AI Function: Law Firm Advisory Role Summary The Practice Operations Lead sits within the Law Firm Advisory function and is accountable for the operational performance of the Legal Knowledge Management & AI practice, while remaining an active hands-on contributor … client engagements. The role is split roughly 50:50 between practice operations (pipeline management, estimating and contracting, practice development) and direct project delivery. This balance is intentional: the successful candidate needs enough current delivery experience in data/AI/KM engagements to estimate and scope credibly, and enough ...

Manager, Knowledge & Research Services London | Hybrid Working A leading international law firm is seeking an experienced Manager of Knowledge & Research Services to lead its London-based research function and provide strategic support across its European offices. This is a high-profile role combining legal and business research expertise … competitive intelligence leadership, stakeholder management, and the adoption of cutting-edge AI research technologies. The successful candidate will work closely with senior lawyers, business development teams, and global knowledge professionals to deliver high-value insight that supports client growth, market positioning, and firm strategy. The Role As Manager ...

facing innovation and modern legal service delivery initiatives. The successful candidate will bring experience in legal operations, process improvement, business analysis, consulting, legal project management or professional services transformation. Strong stakeholder management, workshop facilitation, process mapping and communication skills are essential. Experience with legal technology, continuous improvement methodologies … Design scalable operating models for repeatable legal work, complex matters, managed services and client-led solutions. Contribute to improved work allocation, matter planning, matter management, resource utilisation and delivery governance. Work with pricing, finance, project management and knowledge teams to improve predictability, profitability and transparency. Identify opportunities ...

responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving … call’ rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with ...

Systems Analyst on an initial 3-month contract. This role will support the discovery phase of a business-wide initiative to create a centralised knowledge repository for business processes, policies and operational documentation. The successful candidate will work closely with stakeholders across the organisation to understand how teams currently … improve the structure and accessibility of business information. This is a highly collaborative role suited to someone with strong business analysis skills, excellent stakeholder management and experience documenting business processes within complex organisations. Responsibilities: Conduct discovery sessions with stakeholders to understand current business processes, systems and operational workflows. Audit ...

Data Centres UK&I (P5 Senior Director) About JLL For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. We bring … single, integrated client delivery platform. In UK&I OneJLL enables seamless collaboration across service lines - including Project & Development Services, Consulting, Capital Markets, Leasing, Facilities Management, and Property Asset Management - to deliver holistic, client-centric real estate solutions. JLL REMS - Real Estate Management Services JLL REMS partners with ...

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

team works across multiple business divisions, identifying, prioritising and implementing AI opportunities that drive measurable outcomes. Current initiatives span conversational AI, voice AI, knowledge management and RAG-based solutions. This role offers the opportunity to influence AI adoption at scale across commercial growth functions. Role As a Senior … income + 20% bonus Working Model: Southwark, London | 3 days per week in office Tech Stack: Generative AI, LLMs, Conversational AI, Voice AI, RAG, Knowledge Management Systems, Low-Code/No-Code AI Solutions Visa Sponsorship: No sponsorship available Interested? Please apply below. ...

vulnerability remediation and security audits for network infrastructure•Maintain accurate documentation: network diagrams, device inventory and configuration baselines •Create and update operational procedures and knowledge articles. •Share knowledge with the wider team; mentor Service Desk where applicable.•Work with suppliers/ISPs to provision circuits and troubleshoot carrier … point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels•Adding to and updating all Knowledge Management systems to help support ...

vulnerability remediation and security audits for network infrastructure • Maintain accurate documentation: network diagrams, device inventory and configuration baselines • Create and update operational procedures and knowledge articles. • Share knowledge with the wider team; mentor Service Desk where applicable. • Work with suppliers/ISPs to provision circuits and troubleshoot carrier … point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA's • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels • Adding to and updating all Knowledge Management systems to help support ...

exciting opportunity for an experienced IT Service Management leader to oversee and continuously improve end-to-end IT service delivery within a complex, highly regulated environment. You will lead service operations, major incident management, service transition, and tooling strategy while driving service excellence, operational performance, and outstanding user … organisation. Client Details This role is within the public sector and based in London. Description Lead and develop a high-performing IT Service Management team, promoting a customer-focused culture. Own major incident management, ensuring effective resolution and stakeholder communication. Oversee day-to-day Service Desk operations, including ...

Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. … recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA ...

criteria. Provide strategic direction across business and technical workstreams. Engage with senior stakeholders to align requirements, priorities, and outcomes. Oversee implementation, testing, adoption, and knowledge transfer activities. Ensure compliance, security, and governance standards are adhered to within a legal environment. Manage project risks, issues, and dependencies. Champion best practices … Exchange Online, and Power Platform. Experience with Copilot Agents, Copilot Studio, or related Microsoft AI solutions. Strong programme and project leadership capabilities. Excellent stakeholder management and communication skills. Experience delivering projects with robust governance, security, and compliance requirements. Ability to engage confidently with both technical and non-technical audiences. ...

recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA … workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability ...

continuous improvement of operational systems, policies, processes and tools. Identify opportunities to improve efficiency, strengthen controls and enhance organisational effectiveness. Support organisational planning, budget management and performance monitoring. Use operational insights, business intelligence and performance data to support decision-making. Contribute to the development and implementation of strategic organisational … priorities. Contracts, Partnerships and Supplier Management Lead on organisational contract management and oversight. Support donor, partner and supplier contracting processes. Manage partnership due diligence requirements and ensure compliance with organisational policies. Develop and maintain effective supplier relationships and oversee service performance. Support procurement activity, contract renewals and supplier ...

Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution architectures, conduct … architectures across Marketing, Sales, Service, CDM, and CX Analytics. Design and guide implementation of Oracle Marketing Cloud/Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications. Define integration approach between Eloqua and CRM/Sales Cloud/third ...

Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations … diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

consultancy client are looking for an Asset Management Subject Matter Expert who combines strong industry knowledge with the ability to create compelling, differentiated RFP responses and propositions. You'll work across our Wealth & Asset Management business, partnering with senior stakeholders, subject matter experts and pursuit teams … client needs, shape our story and turn their capabilities into clear, persuasive responses. This is a role for someone who understands what makes Asset Management clients tick, can bring structure and commercial thinking to complex opportunities, and knows how to turn a good response into a winning one. ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Ride the AI Knowledge Revolution The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain ...