1 to 25 of 98 Knowledge Management Jobs in England

Description This position provides the opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication … and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and concise content. You'll identify areas where effective training, communications, resources, and tools will help … performance, efficiencies, and user experience. You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver clear, targeted, and compelling messages More ❯

through effective triage and coordination with cross-functional teams. You will interact closely with both IT professionals and business users to resolve functional issues while adhering to robust service management protocols. By participating in shift rotations and following best practices in incident management, you will help guarantee uninterrupted production processes. Your ability to communicate effectively with suppliers, OEMs … SMEs, and internal stakeholders will be essential in driving successful outcomes. Additionally, you will contribute to knowledge sharing within your team by documenting solutions and assisting in operational reporting. This role offers you the chance to develop deep expertise in industrial automation while working collaboratively within a supportive environment that values your contribution. * Monitor day-to-day incidents on … minimise disruption to manufacturing operations.* Engage directly with IT and business users to address functional issues related to manufacturing execution systems (MES) and production line devices.* Follow established service management processes such as Incident Management, Change Management, Capacity Management, Problem Management, and Service Level Management to maintain high standards of delivery.* Maintain agreed service More ❯

Role Introduction We are seeking a strategic and hands-on ServiceNow Architect to take on a Player-Manager role - combining hands-on technical leadership with line management responsibilities. You will lead the design, governance, and continuous improvement of our ServiceNow platform. The ideal candidate will have deep expertise in ITSM, ITOM, and CSM , with strong working knowledge across … other ServiceNow modules like HRSD, App Engine, APM, SecOps, Knowledge Management, and Platform Automation. This is a critical leadership role shaping the architecture and roadmap of our core operational platform, enabling service excellence, automation, and customer-centric outcomes. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow … customisation of ServiceNow modules, ITSM, CSM and ITOM, to meet business requirements. Identify and implement opportunities to streamline repeatable processes eg. Onboarding, incident triage, request fulfilment. Support initiatives around Knowledge Management, Operational Reporting and data driven decision making. Document, review and approve technical designs, integration blueprints, and automation flows (e.g., Flow Designer, Integration Hub). Design, document and More ❯

Associate Director, Data Management page is loaded Associate Director, Data Management Apply locations Reading, Berkshire, United Kingdom time type Full time posted on Posted Today job requisition id R PURPOSE Establish a Lead Support Office framework to embed customer process/system/standards knowledge and support the institution of new customer lead roles at IQVIA for … a large DM FSP. Where applicable, performs and oversees data management activities in order to provide high quality data that meets client/project needs. Ensures that data is processed and tracked in alignment with regulatory and quality standards. RESPONSIBILITIES Establish knowledge management structures to embed the knowledge of customer process/systems/standards with … and maintain structures for mentoring and coaching, focusing on development and effectiveness of customer lead roles Manage SME network, including responsibility for SME development and effectiveness Establish and lead Knowledge Management Forums, lessons learned, CAPAs and best practices Works with customer to develops tools and guidance to navigate and find information in customer process/systems/standards More ❯

Service Analyst supports the operational delivery of services to customers, ensuring services meet business rules and performance standards. The role focuses on customer support, continuous service improvement, and effective knowledge management to enhance service delivery. Key Responsibilities: Provide advice, support, guidance, and training to customers. Develop SME knowledge in relevant products and codes. Research and understand rules … externally. Maintain a customer-oriented approach in all activities. Keep customers informed of industry developments. Review and improve processes and procedures. Drive continuous service improvement. Document processes and update knowledge management content. Capabilities and Competencies: Proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to communicate complex queries clearly to diverse audiences. Alignment with Elexon's values: customer … Ability to understand, simplify, and communicate processes. Flexibility to manage a varied workload. Proactive ownership of tasks and adaptability to priorities. Ability to build positive relationships with customers. Developing knowledge of GB electricity market arrangements, BSC procedures, and roles within the BSC governance structure. Experience in customer service. Presentation skills. Knowledge management content creation. ITIL certification is More ❯

Equity Derivatives Production Support - SVP Citi London, United Kingdom Apply now Posted 3 hours ago Permanent Competitive The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team … of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally … and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth More ❯

us as a Lead Security Architect to play a key role in our security architecture function at an exciting time. Are you a proactive problem solver with strong stakeholder management skills? This could be the role for you! You'll take responsibility for the security solutions and Security architecture for applications, information and infrastructure. Providing advice, guidance and consultancy … value and identifying opportunities to enhance security capabilities for products and services used within the organisation. 6. Responsible for the security blueprint solutions for complex protective and vulnerability security management of both physical and data assets clearly defining the as-is and to-be security architectures and document the transition to the to-be solution and its integration in … the overall Enterprise and Security Architecture blueprints. Staff Management 7. Management of staff including all line management responsibilities, performance management, appraisals, disciplinary, and standard HR processes for Security operations.8. Undertake recruitment and selection in line with organisational processes and participate in the implementation and delivery of initiatives to secure suitable resources, increase skills levels and develop More ❯

and more. You will interact regularly with both IT professionals and business users to understand their needs and deliver solutions that keep operations running efficiently. By following robust service management protocols-including incident response, change control, capacity planning, problem analysis, service level management, and knowledge documentation-you will help uphold the highest standards of service delivery. Your … to manufacturing operations.* Engage with both IT and business users to address functional issues related to manufacturing systems and provide clear communication throughout the incident lifecycle.* Follow established service management processes including Incident, Change, Capacity, Problem Management, Service Level Management (SLM), and Knowledge Management to maintain high standards of delivery.* Maintain agreed Service Level Agreements … to the operating model to guarantee consistent support coverage across all required hours.* Collaborate with subject matter experts (SMEs) on complex functional issues to facilitate effective problem-solving and knowledge transfer.* Coordinate communications between suppliers, original equipment manufacturers (OEMs), business stakeholders, and internal teams for seamless issue resolution within your area of responsibility.* Share regular updates with stakeholders and More ❯

growth, and commercial viability. Develops and manages effective working relationships with internal stakeholders and external vendors across global locations. Develops, implements, and optimizes tools, processes, and practices for product management function to enhance operational efficiency and scalability. Oversees product management documentation, knowledge management, and tooling (e.g., Jira, Notion). Partners with stakeholders to define key performance … team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies. Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters. Assess and ensure appropriate staffing levels. Conducts … Computer Science, Biomedical Engineering, or related technical or scientific field is strongly preferred. A master's or other advanced degree is a plus. Minimum eight (8) years in product management with demonstrable success owning full product lifecycle in a startup or scale-up environment. Minimum five (5) years in a leadership or management role. Experience delivering physical and More ❯

Knowledge Officer We are recruiting for a public body dedicated to regulatory excellence and continuous improvement. Our client is establishing a new knowledge management function within their organisation, aiming to create a best-in-class environment that supports high-quality decision-making and efficient access to essential resources. This is a fabulous opportunity to work under a … new KM function. The team work in the central London office, typically one day a week on Thursdays with the rest remotely. Key Responsibilities Assist in organising and managing knowledge across regulatory decision-making teams throughout the information lifecycle. Contribute to developing and deploying a taxonomy to enhance the searchability of knowledge within supported systems. Foster a culture … of knowledge sharing by facilitating forums, training sessions, and collaboration initiatives. Monitor relevant news, publications, and legal developments, curating and sharing updates with teams. Manage online legal research subscriptions and liaise with legal teams to ensure access to relevant research tools. Organise and deliver induction and refresher training on KM resources, ensuring accurate recording of training attendance. Support the More ❯

growth, and commercial viability. Develops and manages effective working relationships with internal stakeholders and external vendors across global locations. Develops, implements, and optimizes tools, processes, and practices for product management function to enhance operational efficiency and scalability. Oversees product management documentation, knowledge management, and tooling (e.g., Jira, Notion). Partners with stakeholders to define key performance … team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies. Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters. Assess and ensure appropriate staffing levels. Conducts … Computer Science, Biomedical Engineering, or related technical or scientific field is strongly preferred. A master’s or other advanced degree is a plus. Minimum eight (8) years in product management with demonstrable success owning full product lifecycle in a startup or scale-up environment. Minimum five (5) years in a leadership or management role. Experience delivering physical and More ❯

growth, and commercial viability. Develops and manages effective working relationships with internal stakeholders and external vendors across global locations. Develops, implements, and optimizes tools, processes, and practices for product management function to enhance operational efficiency and scalability. Oversees product management documentation, knowledge management, and tooling (e.g., Jira, Notion). Partners with stakeholders to define key performance … team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies. Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters. Assess and ensure appropriate staffing levels. Conducts … Computer Science, Biomedical Engineering, or related technical or scientific field is strongly preferred. A master’s or other advanced degree is a plus. Minimum eight (8) years in product management with demonstrable success owning full product lifecycle in a startup or scale-up environment. Minimum five (5) years in a leadership or management role. Experience delivering physical and More ❯

We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential technical support. You will receive, triage, and resolve a wide range of IT-related … incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents and service requests through various channels (phone, email, ticketing system). Provide first-line support to users, attempting to resolve issues at Level … support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with users. Maintain accurate records of all support activities in the ticketing system. Service Request Management: Process and fulfil service requests, such as password resets, software installations, and account creations. Ensure adherence to service level agreements (SLAs) for response and resolution times. Provide clear and More ❯

consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential … incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents and service requests through various channels (phone, email, ticketing system). Provide first-line support to users, attempting to resolve issues at Level … support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with users. Maintain accurate records of all support activities in the ticketing system. Service Request Management: Process and fulfil service requests, such as password resets, software installations, and account creations. Ensure adherence to service level agreements (SLAs) for response and resolution times. Provide clear and More ❯

consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a proactive and customer-focused Service Desk Administrator to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential … incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents and service requests through various channels (phone, email, ticketing system). Provide first-line support to users, attempting to resolve issues at Level … support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with users. Maintain accurate records of all support activities in the ticketing system. Service Request Management: Process and fulfil service requests, such as password resets, software installations, and account creations. Ensure adherence to service level agreements (SLAs) for response and resolution times. Provide clear and More ❯

as defined by GCAP Joint Venture leadership and the GCAP CDIO upon appointment Your skills and experiences: Essential A Bachelor’s degree (or higher) in Data Science, Information Technology, Knowledge Management, or a related STEM discipline is required Experience in data storage design, management, and the development and auditing of data archiving policies Strong expertise in knowledge management systems, information management, and the secure handling and movement of data across enterprise environments Desirable Knowledge of data storage systems, including RDBMS (e.g., MySQL, PostgreSQL), NoSQL (e.g., MongoDB, Cassandra), and data warehouse solutions (e.g., Amazon Redshift, Google BigQuery) Familiarity with data exchange technologies and protocols such as APIs, ETL processes, and data replication Understanding of More ❯

wide range of benefits and high street discounts! Main duties of the job As a Cyber Security Team Leader, your main responsibilities will include (but not limited to): The management of day-to-day activities and general management of the security operations team including development, recruitment, performance management and pastoral care. Supporting the outputs of the Cyber … that mitigate threats to the integrity of the NHS BSA's Information Assets. Supporting the team to perform forensically sound acquisitions of computer systems and associated media. Supporting the management of the ICT security incident process. Carrying out reviews, internal audits and spot-checks to ensure the effective operation of security monitoring and alerting. Providing expert help and guidance … Intrusion Detection Systems) and IPS (Intrusion Prevention Systems) to improve network/system resilience3. Ensure that all controls are in place to ensure continued certification to the Information Security Management Standard ISO27001 and continued adherence to the National Cyber Security Centre cloud security principles.4. When required conduct forensically sound acquisitions of computer systems and associated media to accumulate evidence More ❯

challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team … Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and … team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net More ❯

delivered and measured. Work in a high-growth environment, selling a world-class multi-tenant cloud software application Represent a product set that is at the forefront of project management, resource management, knowledge management, and collaboration technology What you Bring to the Role Minimum 10+ years experience of quota carrying complex application software (SaaS preferred) sales … Strong organizational skills while maintaining accurate weekly sales forecast. Innovative, competent with proven success in building relationships within existing and targeted accounts. Strong work ethic, self-discipline and time management skills. Achieve or exceed quarterly goals and production levels as defined by sales management. Additional Experience Experience running online presentations (Zoom, Google Hangouts, etc) Working knowledge of or More ❯

your part as a Senior Business Analyst. The role As a Senior Business Analyst, you'll have a role that's out of the ordinary. You'll deliver specialist knowledge management and technical expertise to enhance products and technologies supporting both internal and external Royal Navy stakeholders. Day-to-day, you will be actively seeking new knowledge … system design Developing system models and using design tools (Various methods and notation such as UML, enterprise architecture frameworks, etc.) Previous demonstrable experience with Digital Manufacturing Systems, Product Lifecycle Management systems would be an advantage. Information knowledge management and mentorship skills. Qualifications for the Senior Business Analyst An education to degree level in an IT related discipline … thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Job Segment: Information Technology, IT Architecture, Business Analyst, PLM, CSR, Technology, Management More ❯

who can take full ownership of: Keeping the agency running smoothly day-to-day (managing team availability, project tools and internal processes) Overseeing the production workflow (task scheduling and management, production coordination) Internal admin (project reporting, knowledge management and light HR support) This role will be a key position in the business - the glue that holds our … admin Manage resource and capacity planning in Asana Support finance admin by tracking project hours in Timely and generating project spend reports Coordinate team meetings and availability Support people management by helping onboard freelancers and new Bundlers Own core business tools , including Asana, Slack, Timely, Google Drive, Notion and Reach 360 (our Learning Management System) to ensure they … re well-organised and optimised for our team Own knowledge management to keep internal and strategy documents organised in Notion Manage software and tool subscriptions Take on recurring admin tasks that free up the Managing Director's time Process and workflow improvement Identify bottlenecks in project workflows and internal operations, and improve how we work Create clear, repeatable More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

Solution Consultant, Engineering Information Management Hybrid, UK About the role The Idox Group is an AIM-listed plc, a multinational company with a UK HQ and an international outlook. We build software for government and industry to work better and comply with regulations, and are market leaders, with a broad portfolio of Products and providing services built on insight … to provide a sustainable career path in international business and technology. Reporting to the Global Delivery Manager, you will also be designing, implementing and training on Idox Engineering Information Management (EIM) software designed to facilitate project collaboration and ensure the accuracy and integrity of information on complex capital projects, for example oil and gas, renewable energy, manufacturing and construction … sectors. Bringing the power of digital to engineering and construction, our on-premise and cloud-based solutions enable the efficient build and management of critical assets and infrastructure through better data integrity, easier collaboration and tighter control of costs. Please follow the link for more information: www.idoxgroup.com/solutions/engineering-construction-and-asset-operations With Idox, you will More ❯

Our team of thinkers, builders, creators and problem solvers are over 1,000 strong, across 20 markets around the world. Role Summary and Impact WHAT YOU WILL DO Task Management: Triage and manage low-to-medium complexity tasks delegated by the Global Data Strategy Lead. This includes prioritizing, assigning, and tracking tasks to completion. Data Inquiry Support: Respond to … data-related inquiries from stakeholders across the organization. This involves researching data sources, analyzing data, and presenting findings in a clear and concise manner. Documentation & Knowledge Management: Maintain comprehensive documentation of data processes, definitions, and standards. Create and update knowledge base articles to facilitate self-service data access. Project Coordination: Assist in the planning and execution of … communication between the Global Data Strategy Lead and key stakeholders. This includes preparing presentations, scheduling meetings, and following up on action items. Process Improvement: Identify opportunities to improve data management processes and workflows. Develop and implement solutions to streamline operations and enhance data quality. Data Governance Support: Support the implementation of data governance policies and procedures. Monitor compliance with More ❯