1 to 25 of 67 Knowledge Management Jobs in England

Job title: Technical Writer & Knowledge Manager Location: Stevenage, Hybrid Scope Akkodis is establishing a pioneering IT & Digital Centre of Excellence (CoE), designed to drive transformative technology programmes across the UK. This dynamic new team will play a key role in delivering large-scale digital, cloud, software, and infrastructure projects, supporting both public and private sector clients. By leveraging cutting … Joining our CoE presents a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions, or advanced infrastructure, our teams … will drive innovation and digital excellence across multiple programmes. Role The Technical Writer & Knowledge Manager is responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the Practice’s knowledge management framework. This role supports delivery teams, customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible. The More ❯

Job title: Technical Writer & Knowledge Manager Location: Stevenage, Hybrid Scope Akkodis is establishing a pioneering IT & Digital Centre of Excellence (CoE), designed to drive transformative technology programmes across the UK. This dynamic new team will play a key role in delivering large-scale digital, cloud, software, and infrastructure projects, supporting both public and private sector clients. By leveraging cutting … Joining our CoE presents a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions, or advanced infrastructure, our teams … will drive innovation and digital excellence across multiple programmes. Role The Technical Writer & Knowledge Manager is responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the Practice’s knowledge management framework. This role supports delivery teams, customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible. The More ❯

Job title: Technical Writer & Knowledge Manager Location: Stevenage, Hybrid Scope Akkodis is establishing a pioneering IT & Digital Centre of Excellence (CoE), designed to drive transformative technology programmes across the UK. This dynamic new team will play a key role in delivering large-scale digital, cloud, software, and infrastructure projects, supporting both public and private sector clients. By leveraging cutting … Joining our CoE presents a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions, or advanced infrastructure, our teams … will drive innovation and digital excellence across multiple programmes. Role The Technical Writer & Knowledge Manager is responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the Practice’s knowledge management framework. This role supports delivery teams, customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible. The More ❯

Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of … Process Management/ITIL Process Manager would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you'll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of … Process Management/ITIL Process Manager would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process … Manager/Head of Process Management would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you'll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process … Manager/Head of Process Management would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

years of continuous growth and success, we are at a pivotal point on our journey to realise that aspiration. We're looking for a proactive and detail-driven Knowledge Manager to play a pivotal role in shaping the success of our bids and proposals across the Local Government and Health sectors. In this role, you'll lead the creation … curation, and optimisation of high-quality, reusable content that empowers our bid teams to win with confidence. Why you will love this opportunity as Knowledge Manager at Civica As the central point of our knowledge infrastructure, you'll ensure that bid writers, solution architects, and sales leads have instant access to accurate, compelling, and compliant content. Your work … respond faster, smarter, and more effectively to customer needs. Responsibilities Manage and maintain a central bid content library , including case studies, responses, policies, and technical documentation Capture and reuse knowledge by conducting post-bid reviews and refining insights into bid-ready content Ensure governance and compliance , aligning all content with public sector standards and maintaining version control and audit More ❯

consulting engagements in the planning, analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture Assessing customer requirements, understanding their work practices and the nature of their business to deliver success to end-users and organizations, working closely with … case language in build and deployment guides, task lists, etc. Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full coverage of solution delivery Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform Delivering knowledge transfer sessions to customers and other team … members Presenting progress reports to the Project Manager or customer teams Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies and the wider legal technology landscape Developing a close working relationship with Engineering, Sales and Support teams and fostering collaboration and teamwork Assigning tasks to project team members and reviewing the team's More ❯

Cloud Expertise: 5+ years of hands-on experience with Salesforce Service Cloud, including configuration, customization, and integration with other systems. Proven ability to design and implement solutions for case management, knowledge management, and omni-channel support. Leadership & Influence: Proven ability to lead and influence cross-functional teams, including offshore engineering teams, to deliver complex projects on time … Communication: Exceptional communication and presentation skills, with the ability to articulate a clear product vision and strategy to both technical and non-technical audiences. Proven ability to influence senior management and advocate for product priorities. Product Lifecycle Management: A proven track record of leading the launch and management of software products (front-end, back-end, or both More ❯

Knowledge Systems Support Officer ️ Knowledge Systems Support Officer Location: London (Hybrid Working) Start Date:ASAP Contract Length: 9-12 months Grade: Executive Officer (EO) Working Hours: Full-time Rate: £17 - £19 phr About the Role We're looking for a proactive and tech-savvy Knowledge Systems Support Officer to join a dynamic public sector team. This is … a fantastic opportunity to support the smooth running of knowledge systems used by legal professionals, while developing your skills in IT, stakeholder engagement, and project support. Key Responsibilities Support the day-to-day management of knowledge systems and tools Maintain system mailboxes, planners, and trackers Arrange meetings, draft agendas, and take notes Manage user access and permissions … across systems Create, update, and improve content on internal platforms Assist with onboarding new teams and setting up secure pages Help deliver training and user support for knowledge systems Share updates and guidance with colleagues across teams Use reporting tools to support data and performance tracking Contribute to wider team projects and continuous improvement What We're Looking For More ❯

circa £550 per day Security Clearance: Government SC clearance required, active preferred Role Description We are seeking an experienced Software Platform Engineer – IDAM to manage our Identity and Access Management solutions across Cloud, On-Premises networks, and mobile endpoints , ensuring devices and applications are secure, compliant, and optimized for end-users. You will design, implement, and maintain Microsoft identity … identify risks, and manage dependencies across the product line Monitor, troubleshoot, and optimize identity services for availability, performance, and scalability Maintain compliance with organizational and industry standards Product Delivery, Management & Ongoing Development Provide ongoing operational support for IDAM solutions, including cloud, on-premises, and mobile endpoints Analyze performance data and user feedback to identify areas for improvement and iterate … product offerings Manage mobile device enrollment, MDM policies, and application management to ensure secure access Core Duties Implement, maintain, and enhance identity and access management solutions across cloud, on-premises, and mobile platforms Build, deploy, administer, and maintain secure solutions for applications and services Maintain detailed documentation and knowledge management for operational transparency Contribute to the More ❯

circa £550 per day Security Clearance: Government SC clearance required, active preferred Role Description We are seeking an experienced Software Platform Engineer – IDAM to manage our Identity and Access Management solutions across Cloud, On-Premises networks, and mobile endpoints , ensuring devices and applications are secure, compliant, and optimized for end-users. You will design, implement, and maintain Microsoft identity … identify risks, and manage dependencies across the product line Monitor, troubleshoot, and optimize identity services for availability, performance, and scalability Maintain compliance with organizational and industry standards Product Delivery, Management & Ongoing Development Provide ongoing operational support for IDAM solutions, including cloud, on-premises, and mobile endpoints Analyze performance data and user feedback to identify areas for improvement and iterate … product offerings Manage mobile device enrollment, MDM policies, and application management to ensure secure access Core Duties Implement, maintain, and enhance identity and access management solutions across cloud, on-premises, and mobile platforms Build, deploy, administer, and maintain secure solutions for applications and services Maintain detailed documentation and knowledge management for operational transparency Contribute to the More ❯

Translate business requirements into clear, functional specifications to inform ERP system configuration Support testing, training, change impact analysis, and rollout activities Champion the development of structured process documentation and knowledge management practices Contribute to the development of a process library and promote best-practice business analysis This is a hybrid role with broad exposure across the organisation, supporting … work independently in a newly created role Desirable Experience Familiarity with SAP or other ERP systems Experience in not-for-profit, public sector, or asset-based organisations Understanding of knowledge management and documentation frameworks Working Arrangements Remote-first working model with occasional travel to hub offices in Leeds or Birmingham for collaboration Flexibility in travel expectations will be More ❯

the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI … utilization, resourcing, and finance management. You will deliver on these goals through working directly with our Advisory Partners and Project Leaders to uphold principles of delivery hygiene and resource management across the entire People Advisory Services book of work. Responsibilities Lead day-to-day operations of our people advisory practice, ensuring efficient resource allocation, project delivery excellence, and client … models, and utilization targets Partner with finance to manage practice economics including billing rates, revenue forecasting, resource planning, and profitability analysis Build and lead internal operational teams (Business Development, Knowledge Management, etc.) Implement systems and technologies to support practice operations and client service delivery Drive continuous improvement initiatives to enhance operational efficiency Strategic Development: Identify market opportunities and More ❯

be accountable to the Programme Director for defining and implementing the processes by which programme delivery documentation is managed. You will also be responsible for establishing the framework of management systems platforms on which programme delivery information records will reside. This role requires a confident and organised professional who can work across multiple functions and systems to ensure information … integrity, compliance, and accessibility throughout the programme lifecycle. Key Responsibilities: Define and implement documentation management processes in alignment with programme delivery requirements. Establish task management priorities in collaboration with Programme Functional Leads. Integrate information management artefacts into the programme's IT systems, including Meridian, TSN, SharePoint, MS Teams, and other programme-specific applications. Ensure compliance with record … management standards and Competence Management System requirements. Act as the point of contact for Information Management issues related to UK/France regulatory requirements. Coordinate closely with the Handover Management Function to ensure seamless transition and documentation handover. Manage programme-specific Document Control Centre (DCC) activities in association with Information and Knowledge Management (IKM More ❯

be accountable to the Programme Director for defining and implementing the processes by which programme delivery documentation is managed. You will also be responsible for establishing the framework of management systems platforms on which programme delivery information records will reside. This role requires a confident and organised professional who can work across multiple functions and systems to ensure information … integrity, compliance, and accessibility throughout the programme lifecycle. Key Responsibilities: Define and implement documentation management processes in alignment with programme delivery requirements. Establish task management priorities in collaboration with Programme Functional Leads. Integrate information management artefacts into the programme's IT systems, including Meridian, TSN, SharePoint, MS Teams, and other programme-specific applications. Ensure compliance with record … management standards and Competence Management System requirements. Act as the point of contact for Information Management issues related to UK/France regulatory requirements. Coordinate closely with the Handover Management Function to ensure seamless transition and documentation handover. Manage programme-specific Document Control Centre (DCC) activities in association with Information and Knowledge Management (IKM More ❯

globally. Key Responsibilities May Include: Lead the Enterprise Architecture team, guiding them in setting technology policies, standards, and governance practices across the organization, ensuring compliance with lifecycle and asset management standards. Develop and maintain the business, technical, application, information, process, and infrastructure views of the organization's architecture to ensure cohesive and efficient operations. Ensure the technology strategy is … integration, particularly in collaborating with Product and Platform teams to align technology solutions with business objectives. This includes experience in leading the design of integrated systems. Team Leadership and Management: A track record of leading and managing teams of architects and specialists. This includes direct experience in providing guidance, mentorship, and direction to ensure adherence to architectural standards and … Recovery (DR) plans, with a focus on the recovery of all business technology products and services. This also involves collaborating with cross-functional teams to ensure effective DR execution. Knowledge Management and Repository Development: Background in developing and maintaining enterprise-wide knowledge repositories of technology and tools. This encompasses ensuring accessibility and relevance of knowledge resources More ❯

globally. Key Responsibilities May Include: Lead the Enterprise Architecture team, guiding them in setting technology policies, standards, and governance practices across the organization, ensuring compliance with lifecycle and asset management standards. Develop and maintain the business, technical, application, information, process, and infrastructure views of the organization's architecture to ensure cohesive and efficient operations. Ensure the technology strategy is … integration, particularly in collaborating with Product and Platform teams to align technology solutions with business objectives. This includes experience in leading the design of integrated systems. Team Leadership and Management: A track record of leading and managing teams of architects and specialists. This includes direct experience in providing guidance, mentorship, and direction to ensure adherence to architectural standards and … Recovery (DR) plans, with a focus on the recovery of all business technology products and services. This also involves collaborating with cross-functional teams to ensure effective DR execution. Knowledge Management and Repository Development: Background in developing and maintaining enterprise-wide knowledge repositories of technology and tools. This encompasses ensuring accessibility and relevance of knowledge resources More ❯

objectives and industry best practices. Implementation: Lead or participate in SAP OTC implementation projects, ensuring timely and quality delivery of solutions. Configuration: Configure SAP OTC modules, including Sales Order Management, Pricing, Billing, and Credit Management. Integration: Integrate SAP OTC with other SAP modules (e.g., ERP, CRM, BW) and third-party systems. Testing: Develop and execute test cases to validate … SAP OTC functionality and ensure data accuracy. Support: Provide ongoing support to clients, addressing functional and technical issues related to SAP OTC. Knowledge Sharing: Contribute to knowledge management initiatives, sharing expertise and best practices within the team. Requirements: Have at least 8-10 years of experience in this area. Strong understanding of SAP OTC modules and their … functionalities. Experience in SAP OTC implementation projects, preferably in a consulting environment. Proficiency in SAP configuration and integration. Knowledge of business processes related to sales order management, pricing, billing, and credit management. Excellent analytical and problem-solving skills. Ability to lead large-scale implementation projects and mentor team members. Deep understanding of industry best practices and emerging trends. More ❯

high-quality support. Collaborate with clients and internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required … Proven experience leading a service desk team within an MSP or managed network services environment. Strong technical knowledge of Cisco networking technologies (routers, switches, ASA/FTD firewalls, VPNs, wireless solutions). Hands-on experience with LAN/WAN, VLANs, routing protocols (OSPF, BGP, EIGRP), and network monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office … and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to non-technical stakeholders. If you are a motivated leader with a strong technical background and a passion for More ❯

Prestigious opportunity with a Global market Leader for a Product Owner for our Document Management Solutions. Dedicated to a pioneering technology team, we are inviting you to join our success story. This is a hybrid role based in our Liverpool office 2-3 days a week. As our Product Owner for iManage, you will be responsible for:- Acting as … the SME for iManage DMS Ensuring the iManage product delivers maximum value to the business, enabling document lifecycle efficiency across the organisation Owning the vendor relationships, including performance management Maintaining a deep understanding of the product roadmaps and relevant features, and ensuring alignment with our strategic goals Developing a sound knowledge of application integration points to support interoperability … across systems If you possess a combination of some of the following skills, then LETS TALK! Experience as a Product Owner and lifecycle management for iManage DMS Product management expertise - roadmap alignment and stakeholder engagement across multiple business functions Vendor and contract management - managing SLAs and escalations and relationships Stakeholder Management Driving user adoption and developing More ❯

firm’s core practice areas by: Managing the legal technology support service provided by our team of technologists Providing technical expertise on complex legal matters and client solutions Line management of our team of technologists Collaborating with senior members of IDT and other senior legal and business stakeholders regarding their legal technology support needs Delivering the firm’s legal … The Team The IDT team is a central part of a wider transformation function with responsibilities for legal teams across EMEA and works in close collaboration with Legal Project Management team (LPM), the Legal Services Team (LST) in Newcastle, the Digital Solutions team (DS), IT and the Knowledge Management team (KM). The goals of the broader … Contribute to matter retrospectives and lead on continuous improvement based on any relevant lessons learned or other feedback received on the team’s services. Manage and collaborate Provide line management of the team’s group of technologists. This includes performance management, administration of line management tasks e.g. budget controls, and ensuring compliance with the firm’s regulatory More ❯

via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals • SharePoint Proactive awareness and alerting of: • New software requests. • Security breaches. Your team This will be a hybrid role … tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management and organisational skills with the ability to achieve results. • Full UK Driving license More ❯

via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals • SharePoint Proactive awareness and alerting of: • New software requests. • Security breaches. Your team This will be a hybrid role … tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management and organisational skills with the ability to achieve results. • Full UK Driving license More ❯