7 of 7 Knowledge Management Jobs in the East Midlands

on leadership role focused on operational excellence and coordination of a small but capable internal team, while supporting strategic initiatives led by the CIO. Key Responsibilties: Team Leadership: Line management of 3 internal IT staff (plus indirect oversight of the Service Desk via the Senior IT Service Delivery Manager). Service Operations: Oversee day-to-day IT service operations … including incident response, request fulfilment, device lifecycle management, and end-user support across 1,000 users in over 100 sites. Infrastructure Oversight: Coordinate management of cloud-based infrastructure (primarily Azure, with one key system on AWS) and device estate (Windows laptops, Samsung Android mobiles). Security Posture Maintenance: Support the Infrastructure & Security Manager in operationalising security controls, patch … management, identity management (Entra ID), and compliance with organisational security frameworks. Collaboration: Act as liaison between IT and key departments across the business to ensure IT services align with operational needs. Escalation Point: Serve as the primary point of escalation for service delivery and support issues. Documentation & Knowledge Management: Ensure accurate and current documentation exists for More ❯

on leadership role focused on operational excellence and coordination of a small but capable internal team, while supporting strategic initiatives led by the CIO. Key Responsibilties: Team Leadership: Line management of 3 internal IT staff (plus indirect oversight of the Service Desk via the Senior IT Service Delivery Manager). Service Operations: Oversee day-to-day IT service operations … including incident response, request fulfilment, device lifecycle management, and end-user support across ~1,000 users in over 100 sites. Infrastructure Oversight: Coordinate management of cloud-based infrastructure (primarily Azure, with one key system on AWS) and device estate (Windows laptops, Samsung Android mobiles). Security Posture Maintenance: Support the Infrastructure & Security Manager in operationalising security controls, patch … management, identity management (Entra ID), and compliance with organisational security frameworks. Collaboration: Act as liaison between IT and key departments across the business to ensure IT services align with operational needs. Escalation Point: Serve as the primary point of escalation for service delivery and support issues. Documentation & Knowledge Management: Ensure accurate and current documentation exists for More ❯

working within an IT support environment similar to our organisation and ideally hold one or more IT-based qualification. Applications from candidates who have experience but do not possess knowledge would be welcome and if successful at interview the role will be offered at Band 4 with progression to Band 5 on full completion of competencies and training. Main … is comprised of a number of permanent support staff based at multiple sites whose priority is to provide 2nd line desktop support to the NUH staff through the call management system. In addition, the team will provide; Installs, moves and changes. On Call provision. Management of the desktop and printer estate. Additional technical duties as agreed with the … we are striving to be better represented at NUH. Digital Services comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services in Information, knowledge management, computing and telecommunications. Many of those services incorporate large multi-user systems which are interfaced together. Job description Job responsibilities To troubleshoot and resolve support incidents escalated More ❯

global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management, consulting and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 190,000+ innovators … across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake. We are seeking a visionary Enterprise Architect to lead the design and implementation of the future state architecture for our Aero Technical Publication platform. This role will be instrumental in transforming legacy systems into a modern … or more years' related work experience or a master's degree with typically 18 or more years' Preferred skills • Expertise in TOGAF, ArchiMate, and other EA frameworks. • Strong knowledge of aerospace documentation standards (S1000D, S2000M, ATA iSpec 2200, ASD-STE100). • Experience with cloud platforms (AWS, Azure), microservices, and API-led integration. • Familiarity with content management systems (Alfresco More ❯

part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with mobile platforms (iOS … Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management 20% Review and … update mobile support documentation and procedures based on experience and feedback. Share knowledge with colleagues and customers through direct communication and knowledge-sharing tools. Proactively research mobile technology issues and solutions, documenting findings for team benefit. Actively develop personal knowledge of emerging mobile technologies and solutions. What youll need Current SC clearance or the eligibility and willingness More ❯

will contribute to seamless customer experiences. Your efforts in replicating software defects, coordinating fixes, and keeping customers informed will minimise disruptions and enhance customer retention. Additionally, by contributing to knowledge management, you will help improve the efficiency of the support process, enabling customers to resolve issues independently and enhancing MHR’s overall service reputation. Key Skills: Ability to More ❯

of products and services that it provides to numerous corporate customers across several industry verticals including financial services, banking, pensions, retail, travel, utilities, telecoms and many more. The Commercial Management Team ensures that all the contracts concluded with clients are done in a manner that protects both parties and ensures that Experian balances risk and reward. The team is … Skills You will demonstrate a commitment to the use of IT and automated systems to assist in the delivery of legal services, and an understanding of the importance of knowledge management. Experience working in-house at an FCA-regulated business desirable but not essential. Knowledge of the following areas would be beneficial: Data and/or software licensing … Data protection Competition law Intellectual property Financial services regulation AdTech Risk management issues for an in-house legal team Post-qualification experience of drafting, negotiating and advising on commercial contracts ( including data and technology related agreements) would be ideal. Qualification as a solicitor, barrister or chartered legal executive (in England & Wales, Northern Ireland or Scotland), qualified as a lawyer More ❯