6 of 6 Knowledge Manager Jobs in England

Job Title: Knowledge and Information Manager Rate: £414 per day (Outside IR35) Location: 3 days a week in Milton Keynes & occasional onsite in London Contract Type: 4 months + Ext Start Date: ASAP Clearance: Candidates must be eligible for security clearance Overview Involved Solutions is recruiting for an experienced Knowledge and Information Manager to support a … high-profile government client in the delivery of integrated information governance, records management, and knowledge systems. The Knowledge and Information Manager is a strategically important role requiring on-site presence in both London and Milton Keynes, working across systems and departments to ensure that data, intellectual property and records are managed compliantly and efficiently. The Knowledge and Information Manager position will suit an accomplished information governance specialist to engage with senior stakeholders, advise on best practice, and ensure that organisational knowledge is structured, accessible, and protected. Key Responsibilities - Knowledge and Information Manager Oversight of designated knowledge and information systems, ensuring integration and strategic alignment. Provide subject matter expertise on data More ❯

Longreach Recruitment are supporting a high-growth market leader to recruit a Knowledge Manager who will take ownership and have oversight of the development and maintenance of Customer Journeys via help articles, FAQs, live chat interactions and self-service of non-voice support channels (email/chat/social/bots), making it easier for customers and contact … service tools. Shape a clear strategic vision for Zendesk, driving innovation like AI integration and workflow automation to enhance customer and agent experiences. Analyse customer FAQs and feedback, identify knowledge gaps, and create engaging, easy-to-understand content that resonates across multiple brands. Lead the design of seamless customer journeys via email and live chat, including chatbot responses and … reports and use insights to boost use of self-service channels, reduce contact volumes, and improve satisfaction. What Experience & Abilities Were Looking For Strong experience with Zendesk or similar knowledge platforms. Experience driving KM initiatives and adoption within a CX/Contact Centre environment Detailed experience delivering self-serve solutions within multi-channel customer contact settings Excellent communicator who More ❯

+ £55,000 + Package Hybrid : 2 Days p/w onsite Are you passionate about delivering seamless customer experiences through clear, helpful content? My client is recruiting a Knowledge Manager who will take ownership of the non-voice support channels (email/chat/social/bots), making it easier for customers and agents to locate and … service tools. Shape a clear strategic vision for Zendesk, driving innovation like AI integration and workflow automation to enhance customer and agent experiences. Analyse customer FAQs and feedback, identify knowledge gaps, and create engaging, easy-to-understand content that resonates across multiple brands. Lead the design of seamless customer journeys via email and live chat, including chatbot responses and … and use insights to boost use of self-service channels, reduce contact volumes, and improve satisfaction. What Experience & Abilities We're Looking For Strong experience with Zendesk or similar knowledge platforms. Experience driving KM initiatives and adoption within a CX/Contact Centre environment Detailed experience delivering self-serve solutions within 'multi-channel' customer contact settings Excellent communicator who More ❯

Knowledge & Information Manager - M365 Migration & Project Support This will be a 6 month minimum assignment. Day rate is £450 per day, Outside IR35. You must hold a current/valid SC clearance to apply. Key Responsibilities: Provide oversight of information systems, records management, data governance, and knowledge management. Embed best practice around information architecture, IP, and asset … register processes. Advise stakeholders and staff on records and knowledge management matters. Attend key project and governance meetings. Skills & Experience: Relevant RQF Level 3 qualification. Experience with content management systems and database management. Strong technical understanding of taxonomies, glossaries, metadata, and information standards. Excellent stakeholder and risk management capabilities. This role offers a great opportunity to influence how knowledge More ❯

Knowledge & Information Manager - M365 Migration & Project Support This will be a 6 month minimum assignment. Day rate is £450 per day, Outside IR35. You must hold a current/valid SC clearance to apply. Key Responsibilities: Provide oversight of information systems, records management, data governance, and knowledge management. Embed best practice around information architecture, IP, and asset … register processes. Advise stakeholders and staff on records and knowledge management matters. Attend key project and governance meetings. Skills & Experience: Relevant RQF Level 3 qualification. Experience with content management systems and database management. Strong technical understanding of taxonomies, glossaries, metadata, and information standards. Excellent stakeholder and risk management capabilities. This role offers a great opportunity to influence how knowledge More ❯

Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here . You will play a pivotal role in crafting and executing knowledge management strategies that empower our customers with self-service options and support our Customer Success teams in France, the US and the UK. By understanding their needs and leveraging … insights, you will ensure that our internal and external knowledge resources are relevant, accessible, and effective in enhancing the customer experience and aligning with the department's goals and objectives. Your mission Lead strategy development and implementation for managing knowledge to enhance customer self-service and internal resources Direct the Knowledge Team in creating, updating, and organizing … team members to create and distribute effective communication materials, such as social media posts, Youtube videos, Help Center content, chatbot improvements Utilize customer feedback and support data to refine knowledge content, aiming to improve customer satisfaction and reduce inquiries Maintain content standards for consistency, accuracy, and relevance across all knowledge materials Advance self-care solutions through AI and More ❯