Service Design Specialist
- Hiring Organisation
- ARM
- Location
- Cambridge, Cambridgeshire, United Kingdom
- Salary
- £ 80 K
call arrangements and operational hand-offs.Design or document the operational processes needed to support the service, including incident, major incident, request, problem, change, release, knowledge and continual improvement activities.Embed availability, capacity, resilience, continuity, performance, security, observability, user experience and supportability requirements into service designs.Help define service levels and service … including SLAs, SLOs, SLIs, operational metrics, monitoring, alerting, dashboards and reporting requirements.Translate service designs into practical tooling requirements, including service catalogue entries, assignment groups, knowledge, CMDB/CSDM data, service mapping and operational workflows.Support the definition and assessment of Service Acceptance Criteria and provide evidence for design assurance, operational ...