security by enforcing best practices and responding to vulnerability alerts. In addition, the Engineer will write and maintain documentation of support processes, incident resolutions, and known issues for efficient knowledgetransfer across the team. You will also be expected to provide on call support on a rostered basis. You can bring your whole self to work. At Capgemini … system issues with strong problem-solving skills Strong customer service skills and the ability to communicate technical information clearly to non-technical users Familiarity with Ansible, Dock and Marantis. Knowledge of scripting languages (e.g., Bash, Python) to automate tasks and streamline support processes Preferred Certifications: Linux Professional Institute Certification (LPIC), Red Hat Certified System Administrator (RHCSA), or CompTIA Linux+ … world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow More ❯
investigation and resolution of Live Incidents/Bugs. Working closely with internal Development teams and Product Owners, in an agile environment, your role is to ensure effective communication and transfer of knowledge between Development Teams and IT Operations - fundamentally minimising resolution times and turnaround of code-fixes. Job Duties • Prioritise and provide advanced troubleshooting of incidents escalated via … stay aligned on priorities and progress. • Collaborate with internal business and product teams to ensure real-time prioritisation of active bugs and incidents, providing timely status updates as needed. Knowledge, Skills and Experience Essential • Experience Support/Maintaining/aiding in Delivery of a Digital Platform/Service or recent relevant qualification. • Previous experience and/or understanding of … or understanding of cloud-based infrastructure (ideally AWS). • Operated in/understanding of an ITIL environment, where Incident/Problem Mgmt, Change Control, etc are implemented. • ITIL working knowledge or qualification • Previous experience in a busy, fast-paced IT environment, working to agreed SLAs and other KPIs beneficial. • Operated in/understanding of an Agile Development/Delivery More ❯
to ensure services are designed for reliability, availability, and supportability. Defining and documenting SLAs, OLAs, and KPIs will be part of your responsibilities. You'll ensure full documentation and knowledgetransfer into the Service Transition team to enable the safe introduction of the designed service into production. Analysing performance metrics and feedback, you will identify opportunities for service More ❯
