2 of 2 Knowledge Transfer Jobs in Southampton

communication on cases Monitor group email queue to respond to customer issues logged through our web portal. Identify, analyse and resolve customer issues, documenting work in case notes and knowledge base articles as well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1st level teams and partner support teams. … team both in the EMEA region and global support teams. Qualifications 2 years + experience in technical helpdesk support role. Technical skills in SQL and database management. (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking knowledge Exceptional customer services skills. Ability to independently work as a contributing member in a high-paced and More ❯

vendor proposals, capabilities, and delivery plans to ensure alignment with project goals and enterprise standards. Oversee vendor performance, ensuring timely delivery, quality assurance, and adherence to contractual obligations. Facilitate knowledge transfer and capability building within internal teams to reduce long-term vendor dependency. Manage escalations and resolve technical or delivery issues in collaboration with vendor teams. Ensure vendor More ❯