7 of 7 Knowledge Transfer Jobs in Southampton

communication on cases Monitor group email queue to respond to customer issues logged through our web portal. Identify, analyse and resolve customer issues, documenting work in case notes and knowledge base articles as well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1st level teams and partner support teams. … team both in the EMEA region and global support teams. Qualifications 2 years + experience in technical helpdesk support role. Technical skills in SQL and database management. (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking knowledge Exceptional customer services skills. Ability to independently work as a contributing member in a high-paced and More ❯

and detailed troubleshooting to provide quality support to the client, and minimize escalations. Install, configure, and upgrade production environments with a heavy emphasis on consistency and accuracy. Participate in knowledge transfer activities as required. Have you got what it takes? Bachelor's degree in Computer Science/Software Engineering (or similar). 4+ years of experience working within More ❯

May be required to work occasional nights, evenings, and weekends. Function in a high-stress environment. Be a self-starter, self-sufficient and independent. Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders. Train and mentor junior team members. Adhere to the company Code of Ethics, policies, and procedures. Communicate effectively … Have you got what it takes? Bachelor's degree in Telecommunications or a related field, or equivalent work experience. 5+ years of experience in telecommunications. Technical Expertise: Expert-level knowledge of VoIP and SIP protocols. Expert-level experience with Session Border Controllers in carrier-grade environments. Advanced administration and management skills with Ribbon Communications/Sonus (SBC and PSX … quality metrics, Least Cost Routing, and Number Portability. Proficiency with network sniffer technologies and capture tools (e.g., Wireshark, Empirix). Familiarity with network monitoring and management systems. Command-line knowledge of UNIX/Linux operating systems. Experience with trouble ticket systems such as Remedy or ServiceNow. Knowledge of WebRTC, TLS, and SRTP protocols. Solid understanding of IP networks More ❯

in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously develop and extend your knowledge within the Utility market, and transfer knowledge to other colleagues Our ideal candidate... has strong analytical skills (master’s degree or equivalent through experience) experience with Billing More ❯

configure and expand the core functionality using Power Platform components verify the solution to guarantee quality of the solution document the solution contribute to key user training extend your knowledge of the Utility market, and transfer knowledge to other colleagues contribute on growing our CE capabilities and UMAX product offering Our ideal candidate ... is customer-oriented … and this way of working is important to you is eager to learn Utilities sector specific business processes has at least 2 years of proven knowledge and experience in Microsoft Dynamics 365 projects is fluent in English (oral and written) What we offer A fast-growing and international environment with offices in beautiful Ghent (Belgium), bustling Atlanta (USA) and More ❯

establish monitoring tools Configure and automate data quality tooling (e.g. IDQ) and dashboards Collaborate with business stakeholders to define quality requirements Document data quality rules, processes, and lineage; support knowledge transfer Deliverables Include: Data quality assessments, rules catalogue, issue logs, dashboards Framework and policy documents Tool configuration scripts and stakeholder workshop outputs The ideal candidate will have strong More ❯

establish monitoring tools Configure and automate data quality tooling (e.g. IDQ) and dashboards Collaborate with business stakeholders to define quality requirements Document data quality rules, processes, and lineage; support knowledge transfer Deliverables Include: Data quality assessments, rules catalogue, issue logs, dashboards Framework and policy documents Tool configuration scripts and stakeholder workshop outputs The ideal candidate will have strong More ❯