Team Lead - US Operations
- Location
- Westminster, West End, United Kingdom
machine learning and AI to make machines do the heavy lifting About the role Reports to: Operations Manager (US Cards & Loans) As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support … your team, managing risk, ensuring compliance, and collaborating cross-functionally to deliver the best possible customer and business outcomes. Key Responsibilities Team Leadership & Development Lead, coach, and inspire a team of 10 agents, ensuring they deliver high-quality, empathetic support and achieve team and individual KPIs (e.g. quality, compliance, productivity ...