1 to 25 of 64 Salesforce Service Cloud Jobs in the UK

Job Description Imagine leading the charge to create world-class customer service experiences for Ford Credit customers across Europe. As Group Product Manager, you'll have the opportunity to revolutionize how we support our customers, empowering agents with cutting-edge tools and driving efficiency through innovative solutions built on Salesforce Service Cloud and Contact Centre as … a Service (CCaaS). Ford Credit is searching for a Group Product Manager - Customer Service who will not only build and implement digital products and experiences within our European customer service operations while also leading and managing a talented team to achieve this vision. These experiences will have the power to transform our relationship with our customers. … You'll play a pivotal role in shaping the future of customer service at Ford Credit, driving improvements that enhance agent experiences, optimize operational efficiency, and support the successful rollout of Salesforce Service Cloud and CCaaS across Europe. You will be responsible for owning key features or whole product areas, delivering these to market, measuring their More ❯

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryProductJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's … of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The Director for Service Cloud - Chief Customer team will be responsible for driving expansion, adoption, and retention of Service Cloud. This role will report to the Chief Customer Officer for Service Cloud, with the goal of inspiring, empowering, and guiding companies to deliver the most effective service in their industries by fully utilizing Service Cloud (and enabling teams and partners to do the same) to continuously improve their service maturity as they More ❯

Senior Salesforce Developer - Service Cloud Location: London : (Hybrid: 2 days office-based, 3 days remote) Right to Work: Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered) Our client is looking for a Senior Salesforce Developer responsible for hands-on Salesforce development and platform optimisation. This role focuses … on designing and delivering scalable, high-performing solutions across Salesforce Service Cloud and Experience Cloud. Key Responsibilities & Outputs Salesforce Development and Technical Delivery Design and implement technical solutions using Salesforce best practices, with a focus on scalability and performance. Configure and develop solutions across Salesforce Service Cloud and Experince Cloud Estimate … Jira stories accurately and deliver robust, well-tested code in line with agreed timelines. Write clean, efficient Apex code and utilize Salesforce’s declarative tools to meet business needs. Conduct unit testing, document results, and contribute to system testing cycles. Maintain and enhance CI/CD pipelines using tools such as GitHub, ensuring seamless code deployment and version control. More ❯

Senior Salesforce Developer - Service Cloud Location: London : (Hybrid: 2 days office-based, 3 days remote) Right to Work: Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered) Our client is looking for a Senior Salesforce Developer responsible for hands-on Salesforce development and platform optimisation. This role focuses … on designing and delivering scalable, high-performing solutions across Salesforce Service Cloud and Experience Cloud. Key Responsibilities & Outputs Salesforce Development and Technical Delivery Design and implement technical solutions using Salesforce best practices, with a focus on scalability and performance. Configure and develop solutions across Salesforce Service Cloud and Experince Cloud Estimate … Jira stories accurately and deliver robust, well-tested code in line with agreed timelines. Write clean, efficient Apex code and utilize Salesforce’s declarative tools to meet business needs. Conduct unit testing, document results, and contribute to system testing cycles. Maintain and enhance CI/CD pipelines using tools such as GitHub, ensuring seamless code deployment and version control. More ❯

Salesforce Test Analyst Note: Active SC Clearance Required Role overview: We are seeking a highly skilled and experienced Quality Assurance Consultant to join our team on a permanent basis. The successful candidate will be primarily responsible for ensuring the quality of Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in … identifying and mitigating potential issues. The QA Consultant will work closely with developers, architects, and project managers. Key responsibilities: Develop and execute comprehensive test plans and test cases for Salesforce Service Cloud implementations, based on provided designs and user stories. Perform various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing. … including test plans, test cases, and test summary reports. Key Skills & Experience: 5+ years of hands-on experience as a Quality Assurance Consultant or Software Tester. Extensive experience with Salesforce Service Cloud implementations. Strong understanding of software testing methodologies and best practices. Proficiency in designing and executing test plans and test cases. Experience with Jira for defect More ❯

seeking a highly skilled and experienced Quality Assurance Consultant to join our team on a permanent basis. The successful candidate will be primarily responsible for ensuring the quality of Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying … and mitigating potential issues. The QA Consultant will work closely with developers, architects, and project managers. Key responsibilities: Develop and execute comprehensive test plans and test cases for Salesforce Service Cloud implementations, based on provided designs and user stories. Perform various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing. Identify … including test plans, test cases, and test summary reports. Key Skills & Experience: 5+ years of hands-on experience as a Quality Assurance Consultant or Software Tester. Extensive experience with Salesforce Service Cloud implementations. Strong understanding of software testing methodologies and best practices. Proficiency in designing and executing test plans and test cases. Experience with Jira for defect More ❯

highly skilled and experienced Quality Assurance Lead to join our growing team on a permanent basis. The successful candidate will be responsible for leading the quality assurance efforts for Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying … for managing a team of QA resources, Master Test Plan and Test Strategy, Reporting and Test traceability Key responsibilities: Develop and execute comprehensive test plans and test strategies for Salesforce Service Cloud implementations, based on provided designs and user stories. Lead a team of QA analysts and testers, providing guidance, mentoring, and support. Oversee various testing activities … Key Skills & Experience: 7+ years of hands-on experience as a Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role. Extensive experience with Salesforce Service Cloud implementations. Deep understanding of software testing methodologies, quality assurance principles, and best practices. Proven ability to design and execute comprehensive test plans and test strategies. More ❯

Purpose of Position As a CRM Specialist you will be part of the project team involved in the implementation of Salesforce new features (primarily Service Cloud and potentially Sales Cloud) at Awin. You will also be joining a team of CRM engineers and specialists reporting to the CRM Engineering Manager within CRM department. In this position … you will also be responsible for the day-to-day user management, maintenance and continuous roll out of Salesforce features. Key Responsibilities Participate to the CRM team sprints to implement features supporting the defined roadmap Work closely with CRM Business Analyst and/or CRM Architects to understand requirements and deliver best of class solutions Implement functionalities using point … and-click configurations (Flow Builder, Validation Rules, Lightning App Builder, etc.) Create technical designs with best practices in mind Troubleshoot Salesforce platform errors and propose possible solutions considering pros & cons Ensure long term success by creating and maintaining technical documentation Key Requirements 4+ years of proven hands-on experience working with Salesforce Service Cloud Experience of More ❯

Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. We are seeking for a Business Analysis Manager with extensive expertise in Salesforce technologies and Partner Relationship Management (PRM) to lead the design, implementation, and optimization of our global partner ecosystem. The ideal candidate will have a proven track record of managing … complex partner programs, including recruitment, onboarding, registration, support, self-ordering, billing, and marketing. This role will leverage Salesforce Sales Cloud, CPQ, and Experience Cloud to deliver scalable and innovative solutions for our global partner network. Key Responsibilities: Strategic Leadership: Act as the primary functional lead for PRM initiatives, driving the design and implementation of Salesforce Experience … Cloud portals tailored for global partner ecosystems. Define and document the architecture for PRM portals, including user roles, permissions, sharing rules, and data visibility. Ensure alignment with industry best practices and Salesforce platform capabilities. Partner Portal Management: Lead the configuration and optimization of Salesforce Experience Cloud portals for partner onboarding, registration, enablement, and self-service More ❯

experienced Lead MuleSoft Consultant to join our growing team. The successful candidate will be responsible for leading MuleSoft projects responsible for the design, development and integration solutions that connect Salesforce with enterprise systems, cloud applications and data services. Why Alscient We are experts in digital transformation and are proud to be a Summit level Salesforce Partner and … Advanced tier AWS Partner with 15 years of proven experience developing solutions, supporting services, and driving customer success. Our certified consultants and developers build future‐proof, innovative cloud solutions and provide managed services to sectors like health, transport, telecoms, social housing amongst others. This is an exciting time to join our expanding team as we provide great opportunities for … from you? As an Alscient Lead MuleSoft Consultant we expect you to hit the ground running, you will be a self-motivated, excellent communicator, with the appropriate MuleSoft and Salesforce experience, supported by relevant certifications. We want our Lead MuleSoft Consultants to be ‘hands-on’ and able to make an immediate impact by providing solution input when required and More ❯

experienced Lead MuleSoft Consultant to join our growing team. The successful candidate will be responsible for leading MuleSoft projects responsible for the design, development and integration solutions that connect Salesforce with enterprise systems, cloud applications and data services. Why Alscient We are experts in digital transformation and are proud to be a Summit level Salesforce Partner and … Advanced tier AWS Partner with 15 years of proven experience developing solutions, supporting services, and driving customer success. Our certified consultants and developers build future‐proof, innovative cloud solutions and provide managed services to sectors like health, transport, telecoms, social housing amongst others. This is an exciting time to join our expanding team as we provide great opportunities for … from you? As an Alscient Lead MuleSoft Consultant we expect you to hit the ground running, you will be a self-motivated, excellent communicator, with the appropriate MuleSoft and Salesforce experience, supported by relevant certifications. We want our Lead MuleSoft Consultants to be ‘hands-on’ and able to make an immediate impact by providing solution input when required and More ❯

Salesforce Technical Lead London Location: London (Hybrid) Salary: £85,000 per annum + benefits Type: Permanent | Full-Time Recruitment Partner: 167 Solutions Ltd 167 Solutions Ltd is proud to be working in partnership with a forward-thinking organisation that is investing heavily in its digital transformation. We are seeking an experienced Salesforce Technical Lead to take ownership of … the platforms technical direction and play a key role in delivering enterprise-grade Salesforce solutions. This is a hands-on leadership role ideal for someone who enjoys both solution architecture and technical delivery, and wants to shape a scalable Salesforce ecosystem within a growing organisation. Key Responsibilities Lead the technical design, development and implementation of Salesforce solutions. … Translate business requirements into robust and scalable technical architectures. Oversee configuration, customisation and integration of Salesforce with third-party systems. Act as the technical authority for Salesforce best practice, security and governance. Provide technical leadership and mentorship to a small team of developers and administrators. Drive platform optimisation, automation and improved user experience. Work closely with business stakeholders More ❯

Salesforce Consultant – Contract Opportunity Location: Remote Rate: Competitive daily rate (Outside IR35) Duration: 6 months (with potential extension) TechOhana have partnered with a leading logistics customer that currently are seeking a strong Salesforce Functional Consultant to join their existing teams for a remote contract opportunity. This is a fantastic opportunity to work on a high-impact Salesforce implementation, partnering closely with stakeholders to drive business transformation across Sales, Service, and Experience Cloud environments Key Responsibilities: Gather and translate business requirements into scalable Salesforce solutions Configure Salesforce products including Sales Cloud, Service Cloud, and Experience Cloud Collaborate with technical teams on solution design, data integration, and custom development Conduct … workshops and user training to ensure adoption and best practice Act as the bridge between business users and development teams, ensuring successful delivery Requirements: Proven experience as a Salesforce Consultant across multiple cloud products Strong understanding of Salesforce best practices, configuration, and declarative tools Excellent stakeholder management and communication skills Salesforce certifications (e.g. Administrator, Sales Cloud More ❯

Salesforce Architect – Service Cloud & Marketing Automation Day Rate: £600.00 Per Day Location: London Length: 12 Months TechOhana have partnered with a London based growing Technology company that are embarking on a new Digital Transformation Project & require a Salesforce Architect to join their business on an initial 12 months basis. We know that it's new, but … have any Agentforce exposure either on project, demo's or even trailheads, that would be a great + What you’ll be doing: Define and lead the architecture of Service Cloud and Marketing Automation platforms (Marketing Cloud, Pardot, or similar). Build scalable, future-proof Salesforce solutions aligned to business goals. Oversee integrations between Salesforce … Partner with senior stakeholders, bridging technical capability with commercial outcomes. Guide delivery teams, offering hands-on expertise where required. What we’re looking for: Proven track record as a Salesforce Architect (Solution/Technical/Enterprise). Expertise in Service Cloud – including case management, knowledge, omni-channel, and customer service processes. Strong background in Salesforce More ❯

Salesforce Senior Project Manager Location: London and Portsmouth Permanent: £80-90k + car allowance + bonus We are seeking an experienced Salesforce Senior Project Manager/Delivery Manager to lead and oversee a major, company-wide Salesforce FSL implementation programme for a multi-site workforce of approximately 2,500 employees. The successful candidate will have delivered … at least two full lifecycle Salesforce Field Service Lightning implementations and have a proven track record of working with large, outsourced service providers and systems integrators. Key Responsibilities: Lead end-to-end Salesforce/Field Service Lightning implementation projects from initiation to go-live and adoption. Manage project scope, timelines, budgets, risks, and resources effectively. … Work closely with stakeholders, technical teams, and business users to ensure seamless deployment and integration with existing systems. Ensure delivery adheres to Salesforce best practices, governance, and compliance standards. Provide leadership and direction across all relevant Salesforce Service Cloud and FSL capabilities, including mobile workforce optimisation, scheduling, and asset management. Required Qualifications: Proven experience delivering large More ❯

Salesforce Senior Project Manager/Delivery Manager Location: London and Portsmouth Permanent: £80-90k + car allowance + bonus We are seeking an experienced Salesforce Field Service Lightning (FSL) Senior Project Manager/Delivery Manager to lead and oversee a major, company-wide FSL implementation programme for a multi-site workforce of approximately 2,500 employees. … The successful candidate will have delivered at least two full lifecycle Salesforce Field Service Lightning implementations and have a proven track record of working with large, outsourced service providers and systems integrators. Key Responsibilities: Lead end-to-end Salesforce Field Service Lightning implementation projects from initiation to go-live and adoption. Manage project scope, timelines … budgets, risks, and resources effectively. Work closely with stakeholders, technical teams, and business users to ensure seamless deployment and integration with existing systems. Ensure delivery adheres to Salesforce best practices, governance, and compliance standards. Provide leadership and direction across all relevant Salesforce Service Cloud and FSL capabilities, including mobile workforce optimisation, scheduling, and asset management. Required More ❯

Salesforce Senior Project Manager/Delivery Manager Location: London and Portsmouth Permanent: £80-90k + car allowance + bonus We are seeking an experienced Salesforce Field Service Lightning (FSL) Senior Project Manager/Delivery Manager to lead and oversee a major, company-wide FSL implementation programme for a multi-site workforce of approximately 2,500 employees. … The successful candidate will have delivered at least two full lifecycle Salesforce Field Service Lightning implementations and have a proven track record of working with large, outsourced service providers and systems integrators. Key Responsibilities: Lead end-to-end Salesforce Field Service Lightning implementation projects from initiation to go-live and adoption. Manage project scope, timelines … budgets, risks, and resources effectively. Work closely with stakeholders, technical teams, and business users to ensure seamless deployment and integration with existing systems. Ensure delivery adheres to Salesforce best practices, governance, and compliance standards. Provide leadership and direction across all relevant Salesforce Service Cloud and FSL capabilities, including mobile workforce optimisation, scheduling, and asset management. Required More ❯

Salesforce Senior Project Manager/Delivery Manager Location: London and Portsmouth Permanent: £80-90k + car allowance + bonus We are seeking an experienced Salesforce Field Service Lightning (FSL) Senior Project Manager/Delivery Manager to lead and oversee a major, company-wide FSL implementation programme for a multi-site workforce of approximately 2,500 employees. … The successful candidate will have delivered at least two full lifecycle Salesforce Field Service Lightning implementations and have a proven track record of working with large, outsourced service providers and systems integrators. Key Responsibilities: Lead end-to-end Salesforce Field Service Lightning implementation projects from initiation to go-live and adoption. Manage project scope, timelines … budgets, risks, and resources effectively. Work closely with stakeholders, technical teams, and business users to ensure seamless deployment and integration with existing systems. Ensure delivery adheres to Salesforce best practices, governance, and compliance standards. Provide leadership and direction across all relevant Salesforce Service Cloud and FSL capabilities, including mobile workforce optimisation, scheduling, and asset management. Required More ❯

Salesforce Senior Project Manager/Delivery Manager Location: London and Portsmouth Permanent: £80-90k + car allowance + bonus We are seeking an experienced Salesforce Field Service Lightning (FSL) Senior Project Manager/Delivery Manager to lead and oversee a major, company-wide FSL implementation programme for a multi-site workforce of approximately 2,500 employees. … The successful candidate will have delivered at least two full lifecycle Salesforce Field Service Lightning implementations and have a proven track record of working with large, outsourced service providers and systems integrators. Key Responsibilities: Lead end-to-end Salesforce Field Service Lightning implementation projects from initiation to go-live and adoption. Manage project scope, timelines … budgets, risks, and resources effectively. Work closely with stakeholders, technical teams, and business users to ensure seamless deployment and integration with existing systems. Ensure delivery adheres to Salesforce best practices, governance, and compliance standards. Provide leadership and direction across all relevant Salesforce Service Cloud and FSL capabilities, including mobile workforce optimisation, scheduling, and asset management. Required More ❯

Salesforce Senior Project Manager/Delivery Manager Location: London and Portsmouth Permanent: £80-90k + car allowance + bonus We are seeking an experienced Salesforce Field Service Lightning (FSL) Senior Project Manager/Delivery Manager to lead and oversee a major, company-wide FSL implementation programme for a multi-site workforce of approximately 2,500 employees. … The successful candidate will have delivered at least two full lifecycle Salesforce Field Service Lightning implementations and have a proven track record of working with large, outsourced service providers and systems integrators. Key Responsibilities: Lead end-to-end Salesforce Field Service Lightning implementation projects from initiation to go-live and adoption. Manage project scope, timelines … budgets, risks, and resources effectively. Work closely with stakeholders, technical teams, and business users to ensure seamless deployment and integration with existing systems. Ensure delivery adheres to Salesforce best practices, governance, and compliance standards. Provide leadership and direction across all relevant Salesforce Service Cloud and FSL capabilities, including mobile workforce optimisation, scheduling, and asset management. Required More ❯

develop new offerings, plan go-to-market strategies and lead your team of Software Engineers to execute those strategies. The ideal candidate will have a strong technical background in Salesforce, Azure Cloud Services, Workday, Navision, Sub Hub, Informatica, PeopleSoft and Enterprise Integrations, along with a proven track record of leading cross -functional teams and managing complex, large-scale … and analytics capabilities to enhance reporting, forecasting, and decision-making within these platforms. Lead end-to-end digital transformation initiatives, modernizing legacy systems and migrating critical business applications to cloud platforms. Ensure seamless data migration, system integrations, and performance tuning for high availability environments. Ensure we build solutions that leverage our cross-practice expertise and drive client value and … executives. Demonstrated analytical, organizational, and decision-making skills with negotiation expertise to drive positive outcomes. Experience managing multi-team collaboration in complex digital transformation projects. Enterprise Systems Expertise in Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud. Strong proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Flows. Experience with Salesforce integrations More ❯

develop new offerings, plan go-to-market strategies and lead your team of Software Engineers to execute those strategies. The ideal candidate will have a strong technical background in Salesforce, Azure Cloud Services, Workday, Navision, Sub Hub, Informatica, PeopleSoft and Enterprise Integrations, along with a proven track record of leading cross -functional teams and managing complex, large-scale … and analytics capabilities to enhance reporting, forecasting, and decision-making within these platforms. Lead end-to-end digital transformation initiatives, modernizing legacy systems and migrating critical business applications to cloud platforms. Ensure seamless data migration, system integrations, and performance tuning for high availability environments. Ensure we build solutions that leverage our cross-practice expertise and drive client value and … executives. Demonstrated analytical, organizational, and decision-making skills with negotiation expertise to drive positive outcomes. Experience managing multi-team collaboration in complex digital transformation projects. Enterprise Systems Expertise in Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud. Strong proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Flows. Experience with Salesforce integrations More ❯

develop new offerings, plan go-to-market strategies and lead your team of Software Engineers to execute those strategies. The ideal candidate will have a strong technical background in Salesforce, Azure Cloud Services, Workday, Navision, Sub Hub, Informatica, PeopleSoft and Enterprise Integrations, along with a proven track record of leading cross -functional teams and managing complex, large-scale … and analytics capabilities to enhance reporting, forecasting, and decision-making within these platforms. Lead end-to-end digital transformation initiatives, modernizing legacy systems and migrating critical business applications to cloud platforms. Ensure seamless data migration, system integrations, and performance tuning for high availability environments. Ensure we build solutions that leverage our cross-practice expertise and drive client value and … executives. Demonstrated analytical, organizational, and decision-making skills with negotiation expertise to drive positive outcomes. Experience managing multi-team collaboration in complex digital transformation projects. Enterprise Systems Expertise in Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud. Strong proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Flows. Experience with Salesforce integrations More ❯

rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for two committed and passionate Salesforce Developers to join our growing business. PURPOSE OF THE ROLE As a Salesforce Service Cloud Developer, you will work as part of our dedicated product focused … Service Cloud squad to help design and deliver solutions to give the best experience to our customers. We operate a challenging Salesforce instance, supporting a busy multi-channel contact centre and providing support tools and services to our transaction websites. You would join us at an exciting time during an exciting programme of change and re-platforming … legacy systems into the Salesforce eco system. In this role, you can expect to: · Implement new features using the right tool and technology for the job. · Work with Business Analysts to design and implement solutions. · Research new technologies and provide suggestions to service technical debt and add functional improvement. · Serve as a technical expert for Service Cloud More ❯

forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. … world work better for everyone. Job Description The Principal Workflow Architect for CRM & Industry Workflows is a technical responsible for guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) and Sales Order Management (SOM) solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will … possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow. Key Responsibilities Architecture Participate in workshops with customers to assess current processes and establish future-state processes Design and deliver ServiceNow solutions with a technical architecture designed for long-term More ❯