,withrealscopetoshape,develop,andcontinuouslyimprovetheserviceoffering. KeyResponsibilities: Primarypointofcontactonsiteforourclient. Staffleadershipandmentorshiptotheonsiteteam/sandrota. Providecomprehensivereportingtotheservicedeliveryandaccountmanager. Providingaseniorleveloftechnicalsupportatthepointofescalation. OperationalCoordinationbetweenteamsincludingthetechnicalhelpdesk,fieldservice,projectsteamsandclientliaison. Toworkwithtechnicalteamstoprovideaccuratetechnicaladvicewhenrequired. Tocarryoutdetailedregularroomchecks. MeetingroomsupportforVIPs. Coordinationofsoftware/firmwareupgrades. ProvidetechnicalsupporttoAV/VCusers. Supportingvideoconferencecallsincludingliaisingwithremoteofficesinrespecttothesetupandrunningofvideoconferencecalls(technologiesincludePrimeVideo/Intercall o/BlueJeansandWebEx). Toassist/managewithallads/moves ...