Technical Lead
- Location
- Birmingham, England, United Kingdom
speed, consistency, and technical excellence through systemised quality control and accessible, authoritative knowledge. What You Will Do Act as the named operational technical lead for a group of customers, building trust and maintaining deep familiarity with their estates, including critical infrastructure, key business services, and their interdependencies. Support ServiceNow CMDB … ensure customer context is understood and reflected in the resolution of technical issues and service activity to drive service excellence and continuous improvement. Lead operational input into Change processes, representing customers in the Change Advisory Board (CAB) and ensuring changes are well-governed and documented. Participate in the 24x7 ...