and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring tickets … escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. More ❯
and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring tickets … escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. More ❯
Frimley Health NHS Trust is seeking a Chief Pharmacy Information Officer for a fixed-term 12-month maternity cover. The postholder will lead the strategic development and management of pharmacy information systems, including Electronic Patient Record Epic, Automated Dispensing Cabinets, and other pharmacy systems, ensuring these systems support safe, effective, and efficient pharmacy services. This role involves close collaboration … and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits … and its users. Frimley Health Trust benefits on Vimeo Job responsibilities Strategic To develop a strategy for the continuing post-implementation optimisation, and maintenance of the EPR system, in line with local and national guidelines relating to medicine safety, formulary, protocols etc. Planning and implementation of other systems such as WellSky, Omnicell, impact on area of clinical documentation on More ❯
Job summary Frimley Health NHS Trust is seeking a Chief Pharmacy Information Officer for a fixed-term 12-month maternity cover. The postholder will lead the strategic development and management of pharmacy information systems, including Electronic Patient Record Epic, Automated Dispensing Cabinets, and other pharmacy systems, ensuring these systems support safe, effective, and efficient pharmacy services. This role involves … and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits … users. Frimley Health Trust benefits on Vimeo Job description Job responsibilities Strategic To develop a strategy for the continuing post-implementation optimisation, and maintenance of the EPR system, in line with local and national guidelines relating to medicine safety, formulary, protocols etc. Planning and implementation of other systems such as WellSky, Omnicell, impact on area of clinical documentation on More ❯
