and managing customer queries. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role … has linemanagement responsibilities of 3 team members. The successful Service Centre Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to … service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring tickets are logged accurately and call queues are managed effectively Point of escalation for customers and expediting issues to the relevant More ❯
Camberley, Surrey, South East, United Kingdom Hybrid / WFH Options
JAM Recruitment Ltd
Location: Frimley (Hybrid) Contract: 24 Months Rate: £53.90 per hour umbrella rate Role Description Team management to deliver finance systems assurance. Delivery of corporate reform requirements to assure finance systems Support corporate data governance requirements. Lead relationship with GCC and EIT for finance system RACMs Act as key interface with GPO Drive high standards of Finance systems controls Lead … a finance systems controls culture across the finance systems team and wider business Responsible for system controls for centralised finance systems to support Corporate Reform. Manage team (No direct line team management) deliverables for Internal & External Audits requirements. Linemanagement responsibilities for the systems team including quarterly COSA process & control owner in MetricStream, NXG & E-DOA More ❯
Employment Type: Contract
Rate: Up to £53.90 per hour + Umbrella Rate (Inside IR35)
products adhere to Andertons' current standards Ensuring non-product catalogue data such as product list page copy is regularly reviewed, and updated to current Andertons' standards Content Production Management Work with key stakeholders in the business to define the content strategy for non-catalogue content including blogs, guides, landing pages, and other content to support the ecommerce journey Define … Working closely with our in-house buying, marketing, and tech teams, you'll help maintain a shared calendar of every launch, event, and campaign for team-wide visibility Team Management As a line manager to a small team, you'll be responsible for day-to-day line-management tasks Ensure that the team's resource can … About You Proven experience in managing catalogue content in a comparable ecommerce business Experience managing content & copywriting teams Strong product knowledge of musical instruments Confident with spreadsheets, CMS, project management, and PIM systems Commercial mindset: able to balance customer expectations with trading performance Clear communicator and collaborator across departments, you will build relationships and drive change in your area More ❯
essential, achieved by reviewing feedback and adapting services accordingly. You'll also manage risk and compliance, particularly in handling major incidents, and apply ITIL practices to ensure effective knowledge management and long-term service improvement. In addition, you'll be responsible for managing team performance, supporting staff welfare, and ensuring alignment with strategic goals. You'll also lead on … asked to submit a CV and answer 4 questions, your application should clearly demonstrate: Degree/HNC or equivalent, or substantial relevant experience in a relevant IT subject. Excellent linemanagement skills with an ability to motivate, coach and develop staff. Strong understanding of specialist IT areas, ITIL principles and their application, and excellent knowledge of cyber security … and procedures relating to business planning, financial and contractual management. Ability to establish and maintain highly effective working relationships with a range of stakeholders. Proven ability to apply project management principles and techniques to a wide range of complex projects with the ability to collate, monitor and interpret large ranges of data. Application Questions Can you share an example More ❯
design suppliers to improve both quality and cost-effectiveness. Being accountable for all health, safety, environmental, and quality aspects of design deliverables. Leading and managing the design team, including linemanagement responsibilities, performance appraisals, talent development, and resource planning. Overseeing all cost and revenue management related to the design function within the programme. Building and maintaining strong More ❯
/software procurement, and system improvements. Ensure GDPR compliance, manage reporting, and maintain data accuracy. Lead compliance with fire, health, and safety regulations; manage policies, procedures, and risk assessments. Linemanagement for some team members Requirements: Experience managing outsourced IT services Knowledge of GDPR , data protection, and database management Understanding of health & safety compliance Strong leadership, organisational More ❯
/software procurement, and system improvements. Ensure GDPR compliance, manage reporting, and maintain data accuracy. Lead compliance with fire, health, and safety regulations; manage policies, procedures, and risk assessments. Linemanagement for some team members Requirements: Experience managing outsourced IT services Knowledge of GDPR, data protection, and database management Understanding of health & safety compliance Strong leadership, organisational More ❯
retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing on-site support services on retail weighing scales. Working with your linemanagement to ensure that your stock holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members More ❯
Kingston Upon Thames, Surrey, England, United Kingdom
Rec-Revolution Limited
scanners, PED’s, PC’s. Project work including retail weighing scales, Scanners, PED’s and PC Rollouts. Providing on-site support services on retail weighing scales. Working with your linemanagement to ensure that your stock holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members More ❯
retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing on-site support services on retail weighing scales. Working with your linemanagement to ensure that your stock holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members More ❯
inclusive, with great opportunity for professional growth. Find your future with us. Introduction: Boeing Global Services, with over a century of innovation in aerospace, is seeking a dynamic First Line Manager to lead and develop a geographically dispersed team of Project Managers based in Frimley, Dublin, and Hamburg. This role is critical in driving the successful delivery of complex … team of Project Managers located in Frimley, Dublin, and Hamburg to ensure successful program delivery across aerospace connectivity and modification projects. Oversee project schedules, budgets, quality standards, and risk management activities to meet or exceed program objectives. Act as the primary interface between senior management and project teams, providing clear communication on program status, risks, and opportunities. Facilitate … development for team members across multiple locations. Collaborate with cross-functional teams including Engineering, Supply Chain, and Customer Support to ensure seamless program execution. Support recruitment, onboarding, and performance management activities within the project management team. Ensure compliance with company policies, industry standards, and regulatory requirements. Competencies: Develops and executes project and process plans, implements policies and procedures More ❯
what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official Exams You will then go on to sit the CompTIA Security+ and the … in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+ More ❯
what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official Exams You will then go on to sit the CompTIA Security+ and the … in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+ More ❯
what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the … in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+ More ❯
Kingston Upon Thames, Surrey, England, United Kingdom
ITOL Recruit
what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the … in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+ More ❯
Reigate, Surrey, United Kingdom Hybrid / WFH Options
Opustech
Product Board, governing product lifecycle, performance, and positioning. Own managing any required phase outs of Vendors and Products to keep product stack simple and concentrate spend with key partners • Line Manage proposition leaders, including day to day management • Continuously monitor indicators of the effectiveness of the product development function, including monitoring of sales performance (uptake) of newly introduced More ❯