1st Line IT Apprentice
- Hiring Organisation
- I.T. PROFESSIONAL SERVICES LIMITED
- Location
- Angel House Unit 5, Drum Industrial Estate, Chester Le Street, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
someone starting their career in IT who has a genuine interest in technology, problem-solving, and helping people. The apprentice role will provide first-line support to users by answering calls, logging incidents and service requests, troubleshooting common issues, and escalating where required. Role Answer incoming support calls … professional and helpful manner Log, categorise and prioritise incidents and service requests accurately Provide first-line fixes for common user issues Follow agreed processes and knowledge articles to resolve tickets efficiently Escalate issues to the appropriate team when a first-line fix is not possible Keep users updated ...