as part of the leadership team. What Youll Bring: 5+ years in leadership, 3+ in project/professional services. Excellent communication and client relationship skills. Strong time and task management, with adaptability. Proven linemanagement of large teams Having conducted performance reviews, workflow management etc. Technical knowledge of the MS stack Windows OS, Windows Server, Active More ❯
compliance, and continuous improvement. What You’ll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and resolved quickly. Line manage and support the Application Support Advisor, offering guidance, supervision, and development opportunities. Act as the escalation point for complex or high-impact issues, collaborating with superusers, SMEs, and … Oversee health monitoring of applications and maintain clear, up-to-date documentation for support processes. Identify trends in support requests and recommend proactive improvements. Produce clear reports on ticket management, risks, and successes for senior stakeholders. Support strategic initiatives around application reliability and be available for planned out-of-hours work during critical windows. What You’ll Bring: Proven More ❯
compliance, and continuous improvement. What You ll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and resolved quickly. Line manage and support the Application Support Advisor, offering guidance, supervision, and development opportunities. Act as the escalation point for complex or high-impact issues, collaborating with superusers, SMEs, and … Oversee health monitoring of applications and maintain clear, up-to-date documentation for support processes. Identify trends in support requests and recommend proactive improvements. Produce clear reports on ticket management, risks, and successes for senior stakeholders. Support strategic initiatives around application reliability and be available for planned out-of-hours work during critical windows. What You ll Bring: Proven More ❯
compliance, and continuous improvement. What You'll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and resolved quickly. Line manage and support the Application Support Advisor, offering guidance, supervision, and development opportunities. Act as the escalation point for complex or high-impact issues, collaborating with superusers, SMEs, and … Oversee health monitoring of applications and maintain clear, up-to-date documentation for support processes. Identify trends in support requests and recommend proactive improvements. Produce clear reports on ticket management, risks, and successes for senior stakeholders. Support strategic initiatives around application reliability and be available for planned out-of-hours work during critical windows. What You'll Bring: Proven More ❯
compliance, and continuous improvement. What You’ll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and resolved quickly. Line manage and support the Application Support Advisor, offering guidance, supervision, and development opportunities. Act as the escalation point for complex or high-impact issues, collaborating with superusers, SMEs, and … Oversee health monitoring of applications and maintain clear, up-to-date documentation for support processes. Identify trends in support requests and recommend proactive improvements. Produce clear reports on ticket management, risks, and successes for senior stakeholders. Support strategic initiatives around application reliability and be available for planned out-of-hours work during critical windows. What You’ll Bring: Proven More ❯
Job summary We have a fantastic opportunity for a Service Desk Manager, who will be responsible for the day-to-day management of the ESHT Digital Service Desk. The Service Desk is the first point of contact for our 8,000+ colleagues who may want to register a request, report a fault or obtain advice and information about our … whilst meeting Service Level Agreements and Key Performance Indicators. Our ideal candidate will have experience of managing a customer facing service desk or call centre environment, be ITIL Service Management certified and have excellent written and verbal communication skills, with the ability to explain complex digital information in a way that both technical and non-technical colleagues can understand. … hours of operation may be extended in future to meet service demand. Main duties of the job Reporting to the Digital Operations Manager, the successful candidate will lead and line manage the Service Desk team and be responsible for scheduling resources and developing staff to agreed levels of competency. They will provide statistical information, monitoring and reporting on the More ❯
