compliance, and continuous improvement. What You ll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and resolved quickly. Line manage and support the Application Support Advisor, offering guidance, supervision, and development opportunities. Act as the escalation point for complex or high-impact issues, collaborating with superusers, SMEs, and … Oversee health monitoring of applications and maintain clear, up-to-date documentation for support processes. Identify trends in support requests and recommend proactive improvements. Produce clear reports on ticket management, risks, and successes for senior stakeholders. Support strategic initiatives around application reliability and be available for planned out-of-hours work during critical windows. What You ll Bring: Proven More ❯
compliance, and continuous improvement. What You'll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and resolved quickly. Line manage and support the Application Support Advisor, offering guidance, supervision, and development opportunities. Act as the escalation point for complex or high-impact issues, collaborating with superusers, SMEs, and … Oversee health monitoring of applications and maintain clear, up-to-date documentation for support processes. Identify trends in support requests and recommend proactive improvements. Produce clear reports on ticket management, risks, and successes for senior stakeholders. Support strategic initiatives around application reliability and be available for planned out-of-hours work during critical windows. What You'll Bring: Proven More ❯
compliance, and continuous improvement. What You’ll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and resolved quickly. Line manage and support the Application Support Advisor, offering guidance, supervision, and development opportunities. Act as the escalation point for complex or high-impact issues, collaborating with superusers, SMEs, and … Oversee health monitoring of applications and maintain clear, up-to-date documentation for support processes. Identify trends in support requests and recommend proactive improvements. Produce clear reports on ticket management, risks, and successes for senior stakeholders. Support strategic initiatives around application reliability and be available for planned out-of-hours work during critical windows. What You’ll Bring: Proven More ❯
