1 of 1 Line Management Jobs in Kingswinford

allowing us to achieve. The main duties will be: Ensure adequate staffing at the Help Desk and request assistance; to be arranged by the line manager, should this fall below the minimum level. Respond quickly and professionally to customer needs, following through issues and checking the advice given is … to provide a solution. Manage the balance of incoming calls, prioritizing them to ensure quality advice is distributed effectively. Report persistent problems to the line manager to ensure quality standards are being met. Identify customer training needs for personnel using the Help Desk service. Ensure key results are achieved … to meet targets and goals agreed by the business. Log all calls onto the to the data system to provide management data. Provide a monthly report collecting and summarizing information defining the key activities for that period. Generate data on behalf of the Technical Help Desk to assist in More ❯