with. Key Responsibilities As a Senior Support Analyst, you’ll act as a senior member within the client support function, providing third and second-line support and acting as a key escalation point for complex or high-impact issues. You will not have direct linemanagement responsibilities … Your responsibilities will include: Act as a senior escalation point for client support queries and incidents across our software platforms. Mentor and support first-line and second-line support analysts by guiding best practices, troubleshooting approaches, and prioritization techniques. Provide Out of Hours Support on a rota basis More ❯
delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … integrity for assets, PPM schedules, reactive jobs, and documentation. Manage subcontractors including booking in works, uploading paperwork, ensuring RAMs are correct and in place. Linemanagement of the Helpdesk Team, including objective setting, performance management and development. Monitoring the Facilities Helpdesk email inbox. Raising purchasing orders and … and maintain strong relationships with clients, suppliers, and internal stakeholders, acting as a key point of contact for operational delivery. Key Requirements: Previous contracts management experience essential Previous administrative experience required Previous FM Helpdesk/Operations experience is required Strong H&S knowledge including IOSH managing safely inc RAMS More ❯
also manage a team of Analytics Consultants YOUR SKILLS AND EXPERIENCE Strong experience in the customer/insight/product analytics space Strong stakeholder management/engagement experience LineManagement Experience THE BENEFITS £90,000-£110,000 HOW TO APPLY Please register your interest by sending your More ❯
northampton, midlands, united kingdom Hybrid / WFH Options
Futura Design Limited
Coder and MISRA C for production code generation is essential. The architect may also be required to undertake other tasks as directed by their line manager in relation to their role. Skills Required: Proven experience as a software architect in automotive domain. Excellent knowledge of application software design in More ❯
s the repairers are to adhere as a Vizion Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track Total Loss Team when … the first-time acceptance ratio and reduce multiple rejections in collaboration with the Regional Network Controller. Provide investigative feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven … and professionally, addressing inquiries and actions efficiently. Monitor personal and general inboxes and promptly handle emails. Record all client issues and feedback to the Line Manager and the Management Team. Assist with requests for departmental, regional or client analysis and management. Liaise with designated Regional Network Performance Analyst More ❯
Managing Risk Be aware of operational and regulatory risks that may impede your operations. Report any risks that may impact the business to your line manager. Managing Health & Safety Conduct Risk Assessments and Method Statements, compiling reports in line with H&S requirements. Liaise with the Head of … Compliance to ensure compliance as part of your role is in line with the established framework. Criteria Essential: Attributes required for candidates to be considered. Desirable: Attributes that can be trained or developed. Knowledge and Skills: What you know and what you can do. More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Staffline Operations
Great opportunity to work as a First Line Manager for our clients' logistics and distribution centre, which deals with electronic devices. Staffline is recruiting a First Line Manager in Crick. The rate of pay is £14.28 per hour. Overtime is available and is paid at £21.42 per hour. … is a full-time role working fixed shifts, and the hours of work are: - 2pm to 10pm Your Time at Work As a First Line Manager, you will be responsible for: - Managing a team of warehouse workers and MHE drivers - Data entry - Communication within the internal team and the … worker will have great communication skills and be computer literate. You will have the ability to resolve problems and work towards set targets. First Line Manager experience is required. Key Information and Benefits - Earn £14.28 - £21.42 per hour - Fixed shifts - Temp to perm opportunity - Free car parking on site More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
GXO Logistics
Company description: GXO Logistics Supply Chain Inc. Job description: Are you a natural leader looking to take on the responsibility of a First Line Manager? Do you want to feel proud to work for a trusted brand and be valued for who you are? Were recruiting for a Warehouse … First Line Manager for our key customer, in Northampton . Our First Line Managers supervise a team of colleagues to ensure the operation runs as safely and efficiently as possible. In this role you will train staff, monitor employee performance, motivate your team, and ensure a high level More ❯