5 Line Management Jobs in Solihull

training and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts … the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst … capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and more »

+ Excellent benefits Location - Solihull/Hybrid Role purpose: This is a combined operational based position operating within the IT Service Management team. Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role. … To support the IT Change & Configuration Management function to help reduce risk, improve implementations, record CI's, and effect system changes smoothly. Key Responsibilities: Maintain clear and effective communication and serve as an escalation point of contact with the primary focus on driving change workflow. Ongoing co-ordination with … project and operational based teams for Change deployment. Maintain IT Change & Configuration management documentation on a regular basis and be accountable for the quality and completeness. for example, Post Implementation Reviews, presentations, procedural docs and change and/or release schedules. Communicate (and/or train as necessary) on more »

record of leading high performing teams , who is immediately available or at short notice. Knowledge of the end to end Purchase to Pay processes Line Management experience Understanding of SOX legislation Understanding of audit process Business acumen Skills Have used IT Systems including : SAP and have good Excel … skills Process improvement Excellent written and verbal communication skills Risk management Ability to prioritise tasks and meet deadlines Solution orientated thinking Why Us We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits. Some of the range of benefits on offer to employees more »

Job summary The role will provide comprehensive support to the senior digital management team which includes complex diary management, full administrative support for digital programme boards and overseeing the procurement process and creation of purchase orders. The role will also support projects in the digital and medical integrations … the job The Job holder will be accountable for: The post holder will provide a quality and responsive personal assistant service including complex diary management and extensive minute taking, therefore all applicants must be highly experienced and confident in minute taking up to and including Board level Clear understanding … have to demonstrate duties to new staff as well as have a knowledge and understanding of the staff they work with to allow appropriate management direction and advice when requested . The postholder will largely be supporting the digital team, and will be part of the administrative team for more »

capability, improve quality and robustness of DES models Mentor and train Junior team members and graduates Undertake any other work as directed by their line manager in connection with their job as may be requested Skills Required: Demonstrable working knowledge and experience of Discrete Event Simulation toolset Demonstrable previous … of bottleneck analysis using Discrete Event Simulation. Demonstrable previous experience of delivering Discrete Event Simulation to programme KPIs and targets Proven project and people management skills. Experience in production sites Ability to develop and deliver presentations to work groups and senior management Relevant degree or equivalent experience preferred more »