2 of 2 Line Management Jobs in Wellingborough

with. Key Responsibilities As a Senior Support Analyst, you’ll act as a senior member within the client support function, providing third and second-line support and acting as a key escalation point for complex or high-impact issues. You will not have direct line management responsibilities … Your responsibilities will include: Act as a senior escalation point for client support queries and incidents across our software platforms. Mentor and support first-line and second-line support analysts by guiding best practices, troubleshooting approaches, and prioritization techniques. Provide Out of Hours Support on a rota basis More ❯

s the repairers are to adhere as a Vizion Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track Total Loss Team when … the first-time acceptance ratio and reduce multiple rejections in collaboration with the Regional Network Controller. Provide investigative feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven … and professionally, addressing inquiries and actions efficiently. Monitor personal and general inboxes and promptly handle emails. Record all client issues and feedback to the Line Manager and the Management Team. Assist with requests for departmental, regional or client analysis and management. Liaise with designated Regional Network Performance Analyst More ❯