IT Support Technician
- Hiring Organisation
- QA
- Location
- Weybridge, Surrey, United Kingdom
- Employment Type
- Full-Time
- Salary
- £18,000 - £20,000 per annum
telephone troubleshooting to resolve routine hardware, software and access queries. Assist with logging tickets, diagnosing problems and escalating complex issues to 2nd/3rd line teams to meet service level agreements. Monitor and work on the Workshop queue as well as the 1st Line queue, complete backup checks … service requests, ensuring adherence to agreed Service Level Agreements (SLAs). Complete daily backup checks, resolving or escalating any issues identified. Provide first-line technical support to clients, both independently and as part of a collaborative team. Assist the Call Centre Coordinator when required. Act as an escalation point ...