Applications across our group of businesses, supporting system integrations, managing support tickets, and collaborating with internal teams and external suppliers. While prior experience with our applications is beneficial (e.g., Microsoft 365/SharePoint, FileMaker, ERP systems such as Business Central), we also welcome strong problem-solvers with a genuine interest in application support who are eager to learn. Comprehensive … to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming tickets across internal applications (e.g., Microsoft Business Central, Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk). Prioritize incidents based on business impact and user urgency; escalate when required. Highlight and progress Controlled Change … support documentation, standards, and end-user guides. Curate and publish resources to the internal knowledge base to enable self-service. Knowledge, Experience and Skills required Required High proficiency with MicrosoftOffice applications (Excel, Word, Outlook, Teams). Understanding of system integrations (data flows, import/export, interfaces, error logs). Strong customer support and communication skills with More ❯
testing Support end users across Finance, Operations, and other departments Coordinate with 3rd party suppliers to resolve issues efficiently Maintain documentation, guides, and internal knowledge resources Candidate Profile: Strong MicrosoftOffice skills (Excel, Word, Outlook, Teams) Understanding of system integrations and data flows Excellent problem-solving and troubleshooting skills Strong communication and customer support mindset Ability to … prioritise effectively in a ticket-driven environment Desirable: ERP support experience (Business Central/NAV) Experience with Microsoft 365/SharePoint, FileMaker Familiarity with support systems (HaloITSM, Zendesk) This is an on-site role in Poole , with occasional travel to other sites as required. Comprehensive onboarding and ongoing training will be provided. Bond Williams Professional Recruitment are an equal More ❯
Fully office based permanent fulltime position in Poole An exciting new opportunity is available to join my clients established team, supporting systems across the business. The successful candidate will have experience with an ERP system as a Superuser. We are looking for a proactive and detail-oriented individual play a key part in maintaining the smooth operation of … utilise your ERP knowledge and train as an Application Support Analyst. Comprehensive onboarding and ongoing training will be provided. This position is based on-site at our Head Office in Poole, Dorset. The role requires a regular presence at the head office to support internal systems and users, with only occasional travel to other sites as … date support documentation, standards, and end-user guides. Curate and publish resources to the internal knowledge base to enable self-service. Knowledge, Experience and Skills required High proficiency with MicrosoftOffice applications (Excel, Word, Outlook, Teams) Be a Superuser of an ERP System Strong customer support and communication skills with clear, concise updates. Solid troubleshooting and testing More ❯
Poole, Dorset, South West, United Kingdom Hybrid / WFH Options
Baltic Apprenticeships
the forefront of cloud technology and digital transformation? Codestone is offering an exciting opportunity for an IT Support Apprentice to join their award-winning Managed Services team. As a Microsoft Gold Partner and SAP Gold Partner , Codestone empowers organisations with innovative cloud solutions, ERP systems, and managed IT services. You'll be part of a business that thrives on … support to users via phone, email, chat, and self-service portals. Troubleshooting and resolving hardware, software, and network issues within your skill level, escalating where necessary. Supporting users with MicrosoftOffice applications, Windows operating systems, and mobile devices (iOS & Android). Assisting with Active Directory tasks such as password resets and account management. Maintaining high-quality customer More ❯
environment A good understanding of the SQL language with an ability to write SQL statements with clear and easily readable code Knowledge of AI, uses and prompts Competent in MicrosoftOffice applications Benefits you will receive: You will receive excellent benefits and a competitive salary: 27.5 days annual leave plus bank holidays, increasing to 30.5 after More ❯