1st/2nd Line IT Support Technician
Oxford, Oxfordshire, England, United Kingdom
PLANET RECRUITMENT SERVICES LTD
week in this position. Key Responsibilities The L1/L2 Support Technician will provide first and second-level technical support to our internal users in a mixed Windows and MacOS environment. The role primarily involves supporting users with Microsoft 365 tools, troubleshooting hardware and software issues, and ensuring a high level of user satisfaction through efficient resolution of technical … Excellent communication and interpersonal skills, and enthusiastic about helping others Proven experience as a Technical Support Specialist or similar L1/L2 support role. Proficiency in both Windows and MacOS environments. Strong knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint). Exposure to Microsoft Administrative tools (Entra, Intune, Defender, Exchange, Purview) Basic understanding of networking principles and troubleshooting. More ❯
Employment Type: Full-Time
Salary: £30,000 - £40,000 per annum
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